Have Zoom recordings that stopped syncing into Otter.ai and are now "processing" for a long time? This article will help you troubleshoot and resolve this problem.
A new Zoom patch that was rolled out on April 13, 2020 had turned on Require password to access shared cloud recordings in your Zoom settings, which prevented Otter from syncing your Zoom cloud recordings.
Simply turn off Require password to access shared cloud recordings in your Zoom settings to resolve this problem.
1. Sign in to your Zoom account.
2. Click Settings on the left, and then click the Recording tab.
3. Confirm or restore these settings:
1. Sign in to Zoom as the administrator.
2. Under Admin, click Account Management, and then click Account Settings.
3. Click the Recording tab and confirm or restore these settings:
Once you have restored the above settings, Otter should be able to sync and transcribe new Zoom cloud recordings from this point on.
To transcribe the Zoom recordings that failed to sync when your Zoom settings were changed, please follow these steps.
• Live transcribe Zoom meetings with Otter.ai
• Transcribe Zoom recordings with Otter.ai
Get the Otter Voice Meeting Notes app for iOS and Android, or sign up online at otter.ai.
Have Zoom recordings that stopped syncing into Otter.ai and are now "processing" for a long time? This article will help you troubleshoot and resolve this problem.
A new Zoom patch that was rolled out on April 13, 2020 had turned on Require password to access shared cloud recordings in your Zoom settings, which prevented Otter from syncing your Zoom cloud recordings.
Simply turn off Require password to access shared cloud recordings in your Zoom settings to resolve this problem.
1. Sign in to your Zoom account.
2. Click Settings on the left, and then click the Recording tab.
3. Confirm or restore these settings:
1. Sign in to Zoom as the administrator.
2. Under Admin, click Account Management, and then click Account Settings.
3. Click the Recording tab and confirm or restore these settings:
Once you have restored the above settings, Otter should be able to sync and transcribe new Zoom cloud recordings from this point on.
To transcribe the Zoom recordings that failed to sync when your Zoom settings were changed, please follow these steps.
• Live transcribe Zoom meetings with Otter.ai
• Transcribe Zoom recordings with Otter.ai
Get the Otter Voice Meeting Notes app for iOS and Android, or sign up online at otter.ai.
