Effective communication is crucial for any agency, as you look to build trust, establish clear expectations, and ensure that projects are completed on time and to the client's satisfaction. There are several ways to improve your client communication in 2023:
1. Prepare thoroughly
Before meetings or calls with a client, research the client's business and industry, and prepare a clear agenda and any materials you may need.
2. Be on time
Arriving on time shows that you respect the client's time and value their business.
3. Listen more
Listening to the client's concerns and questions, and ask follow-up questions to show that you are engaged and interested in their needs.
4. Use Language That They Understand
Communicate clearly and succinctly, using language that the client can understand. Avoid using industry jargon or technical terms that may confuse them.
5. Follow up
After meeting with clients, follow up with the client in a timely manner to address any issues or next steps.
6. Be responsive
Be available and responsive to the client's needs and concerns.
7. Build a relationship
Build a strong relationship with the client by being friendly, professional and trustworthy.
8. Use Otter for automated notes and insights.
Detailed notes are crucial for you to be able to do the above, but it’s also important you can be an active participant in the meeting. When you use Otter, you get automated, real time, notes that can be shared with clients. You also get automated meeting summaries and other insights - Try Otter out for free.
With the above ideas, you can improve your client communication and ensure that they are productive and effective for you and the client.