Last updated on March 14, 2024
[See also Terms of Service]
Otter.ai engages the third-party entities in the table below to perform limited activities in connection with the Services provided. This page provides important information about the entity name, location and role of each subprocessor. Terms used on this page but not defined have the meaning set forth in the Customer Terms of Service or superceding written agreement between Customer and Otter.ai (the “Agreement”).
Core Infrastructure Subprocessors
Otter.ai uses the following subprocessor to support product features and to provide the infrastructure that helps with the delivery of our Services.
| Entity name |
Subprocessing Activities |
Entity Country |
| Amazon Web Services, Inc. |
Cloud service provider and customer data storage platform |
United States |
Other Subprocessors
Otter.ai uses the following subprocessors to perform other Service functions such as handling customer initiated support requests.
| Entity name |
Subprocessing Activities |
Entity Country |
| First Call Resolution |
The subprocessor only has access to Customer Data in the course of customer-initiated support cases. |
United States / Philippines / India |
| Helpware |
The subprocessor only has access to Customer Data in the course of customer-initiated support cases. |
United States / Philippines |
| Zendesk |
Cloud-based customer support services. Personal data may be contained in the customer support tickets. |
United States |
| OneSignal |
Customer engagement and push notifications. |
United States |
| Stripe |
Cloud-based Payment Processing |
United States |
| Zuora |
Subscription Management & Billing |
United States |
| Slack |
Internal messaging platform for communications. |
United States |
| Anthropic |
Provider for backend support of AI-enabled functionality. No Customer Data will be used to train or improve Anthropic’s artificial intelligence models. Anthropic does not store Customer Data sent through the API on their platform. |
United States |
| OpenAI |
Provider for evaluating the effectiveness of our Large Language Models (LLM). The provider is used to provide input on whether product feature(s) may contain harmful information. No Customer Data will be used to train or improve OpenAI’s artificial intelligence models. OpenAI does not store Customer Data sent through the API on their platform. |
United States |
| Intercom |
Support services. Intercom will only process customer data if it is shared between Customer and Otter.ai in the support tool. |
United States |
| Research Transcriptions |
Provider for annotating training and evaluation data for our product features. |
United States |
| Workato |
Provider for building automations and integrations. |
United States |
| Google Cloud Platform |
Cloud service provider |
United States |
| Crusoe |
Cloud service provider |
United States |
Updates
As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.
