Help Center

Last Updated: April 11th, 2019

Frequently Asked Questions

What can I use Otter for?

Otter turns your voice conversations into smart notes that you can easily search and share. You can use it to take notes at your meetings and interviews, capture your thoughts and ideas while you’re driving in the car, and transcribe your existing recordings and podcasts. You can even snap photos (e.g. of a whiteboard, or a speaker or presentation slide at an event) during a recording and they will be inserted inline with your transcripts. The possibilities are endless.

How do I get started?

Download Otter Voice Notes for Android or iOS, or create an account at otter.ai.

Is there a cost?

There is no cost to using the default Otter Free plan – you get 600 minutes of transcription every month and the plan does not expire. You can upgrade to Otter Premium to get 6,000 minutes of transcription per month for a low subscription fee of USD $9.99 monthly or $99.99 annually – a saving of 92% to 99% compared to paying $0.02 to $0.33 per minute with competitors!

Is there a student/teacher discount for Otter Premium?

Yes, there is an educational discount available to those who provide verification. Please email us at support@otter.ai with your school’s name, your school email address, and a photo of your school id. We will then verify your account and when you try to subscribe to Otter Premium, you should see the reduced price.

Is there a usage limit?

Otter Free Plan includes 600 minutes of transcription every month – the most generous free plan in the market! Upgrade to Otter Premium to get 6,000 minutes of transcription per month.

Do unused minutes roll over?

Unused minutes do not roll over to the next month, but we save you 92% to 99% compared to paying $0.02 to $0.33 per minute elsewhere!

How do I cancel my Otter Premium subscription?

Canceling a subscription will only cancel the automatic renewing after the current cycle. If you have paid for a month or year of Otter Premium, you will still retain the benefits for that month or year until the subscription runs out.

Will the Otter app use up my mobile data plan?

If you do not have an unlimited mobile data plan, you can switch on “Data Saver” or “Stream audio on Wi-Fi only” in Settings to ensure that Otter reduces data usage on this device, i.e. Otter will not upload audio or transcribe in real-time without a Wi-Fi connection.

What languages are supported?

We currently support English.

Which web browsers are supported?

The otter.ai website currently works best using Google Chrome (desktop layout). In the future, we plan to increase compatibility with other browsers and on mobile devices.

Is my data safe?

Yes. We are committed to keeping your data private and secure. We don’t share your conversations with anybody. For quality assurance and algorithm training purposes, we may review audio segments or run the data through other services in a carefully controlled manner. We sync your data over an encrypted connection, and store it in our secure data center that has both physical and electronic security. For more information, view our Terms of Service and Privacy Policy.

How can I sign into my account on the web?

You can sign into your account either using the same email address and password as the mobile app, or using the same Google or Microsoft account that you used in the mobile app.

How can I link my Otter account to my Google or Microsoft sign in?

If you created an account at otter.ai using your Google or Microsoft email address, you can sign in with that email address on the mobile phone. Just click on the Google or Microsoft sign in button, and choose the appropriate account with the matching email address, and you’ll be signed in.

Does Otter work with my Zoom recordings?

Yes, you can connect your Otter account with your Zoom account and automatically sync all your recordings of calls and meetings to your Otter account. On our otter.ai web app, you can click on the “Connected apps” option in Settings and connect your Zoom account.

How do I reset my password?

On our otter.ai web app and Android and iOS apps, go through the login process until you need to enter in your password. Click or tap on “Forgot your password?” below the password field and follow the steps provided.

How can I delete my Otter account?

Please email us at support@otter.ai. We’d like the opportunity to address any questions or concerns you may have about Otter and get your feedback and suggestions to improve the product.

How long does it take for the transcript to appear?

On mobile, we try to show you a live transcript as you’re recording. The final transcript and audio processing can take some time, and depends on the length of the recording and how busy the otter.ai service is. The mobile app will show you if your recording is still being processed. You can swipe down to refresh and see if the processing is completed.

How do I edit my transcript?

Both iOS and Android allow you to edit your transcript by long-pressing on the speech bubbles. On the web, simply click on your transcript and click on the edit button in menu that appears.

How can I get transcripts for phone calls?

Call recording is not officially supported. On Android, you can use our integration with Call Recorder to record your phone calls and upload to Otter to get transcripts. On iOS, you can use our integration with Zoom to record scheduled calls or meetings, or import the recording from another call recording app.

How do I export my transcript?

Open the conversation you’d like a transcript of. Then, click on the 3-dot menu on the top right to select the “Export Text” option. You can choose to copy the transcript text to your clipboard, then paste into your word processor or other apps. You can also export as a text (.txt), PDF (.pdf), or SubRip (.srt) file that you can share to other apps or save to your local drive.

How do I delete a conversation?

Both iOS and Android allow you to swipe left to delete a conversation when viewing them in the Conversations tab. On all of our apps, you can also remove a conversation when viewing the transcript by selecting the “Delete” button from the 3-dot menu on the the upper right corner while viewing the conversation text.

How can I get transcripts for other recordings I have?

Log in to your account at otter.ai, and click on “Import audio/video” from the right sidebar. In our Android and iOS apps, you can tap on the 3-dot menu on the top right of most screens to import a file. For more details, check out our starter guide!

How can I improve the speaker identification? / Why do I need to label speakers?

Tagging speech bubbles with the speaker’s names will help Otter recognize them in future conversations. Fortunately you don’t need to tag an entire conversation to train Otter. In fact, quality is better than quantity. Try to tag bubbles that have minimal background noise and don’t include speech from other people. If you can find 15 seconds of speech for a given person fitting that criteria, you should be in good shape. For more details, check out our starter guide!

Where can I send feedback?

Email us at support@otter.ai. We’d love to hear your feedback and suggestions!