Help Center

Last Updated: May 10, 2018

Frequently Asked Questions

What can I use Otter for?

Daily conversations contain a tremendous amount of valuable information that is often lost or can’t be recalled when it’s needed. Otter aims to capture your conversations and make them easily accessible to you. We believe that this is useful for many situations, including capturing meeting minutes, sharing conversations with others, or improving customer service. We would like to hear your ideas too!

How do I get started?

Download the app for Android or iOS or create an account at otter.ai.

Is there a cost?

You can use Otter for free for up to 600 minutes of transcription per month and unlimited storage. You may upgrade to Otter Premium to get 6,000 minutes of transcription per month for a monthly or annual subscription fee.

Is there a usage limit?

The free version includes 600 minutes of transcription per month and unlimited storage. Upgrade to Otter Premium to get 6,000 minutes of transcription per month.

Will this affect my data plan?

You can control how Otter uses your data plan in the Settings menu of the app. The first setting is “Sync audio on Wi-Fi only”, which you can enable to make sure that Otter will only upload recordings when your device is on a Wi-Fi network.

What languages are supported?

We currently support English.

Which web browsers are supported?

The otter.ai website currently works best using Google Chrome (desktop layout). In the future, we plan to increase compatibility with other browsers and on mobile devices.

Is my data safe?

Yes. We are committed to keeping your data private and secure. We don’t share your conversations with anybody. For quality assurance and algorithm training purposes, we may review audio segments or run the data through other services in a carefully controlled manner. We sync your data over an encrypted connection, and store it in our secure data center that has both physical and electronic security. For more information, view our Terms of Service and Privacy Policy.

Where can I send feedback?

Email us at support@aisense.com. We’d love to hear your feedback and suggestions!

How can I sign into my account on the web?

You can sign into your account either using the same email address and password as the mobile app, or using the same Google account that you used in the mobile app.

How can I link my otter.ai account to my Google sign in?

If you created an account at otter.ai using your Google email address, you can sign in with Google on the mobile phone. Just click on the Google sign in button, and choose the Google account with the matching email address, and you’ll be signed in.

How long does it take for the transcript to appear?

On mobile, we try to show you a live transcript as you’re recording. The final transcript and audio processing can take some time, and depends on the length of the recording and how busy the otter.ai service is. The mobile app will show you if your recording is still being processed. You can swipe down to refresh and see if the processing is completed.

How do I edit my transcript?

Both iOS and Android allow you to edit your transcript by long-pressing on the speech bubbles. On the web, simply mouse over a speech bubble and click on the floating pencil button in the upper right.

How can I get transcripts for phone calls?

On Android, you can use our integration with Call Recorder to record your phone calls and upload to Otter to get transcripts. Look for tighter integration with phone calls in Otter coming soon.

How do I export my transcript?

On the web, open the conversation you’d like a transcript of. Then, click on the “Copy” button on the top right to transfer your text from your clipboard and into your word processor or other apps. In our latest version of iOS and Android apps, you can tap on the 3-dot menu on the top right within your conversation to export the text to the clipboard or directly into other apps.

How do I delete a conversation?

Both iOS and Android allow you to swipe left to delete a conversation when viewing them in the Conversations tab. You can also remove a conversation when viewing the transcript by selecting the “Delete” button on the the upper right corner.

How can I get transcripts for other recordings I have?

Log in to your account at otter.ai, and click on “Import audio/video” from the right sidebar. You can choose multiple media files (audio: mp3, aac, wav, m4a, wma; video: mp4, avi, mov, wmv, mpg) to upload to your account and we’ll automatically generate a transcript. In the latest version of our Android app, you can tap on the 3-dot menu on the top right of the Conversations tab to import. In the latest version of our iOS app, you may share from other apps (e.g. iOS Files app) directly to Otter (Note: you must first enable the Otter app in the “iOS Share Sheet > More” menu as a one-time setup.)

How can I improve the speaker identification? / Why do I need to label speakers?

Tagging speech bubbles with the speaker’s names will help Otter recognize them in future conversations. Fortunately you don’t need to tag an entire conversation to train Otter. In fact, quality is better than quantity. Try to tag bubbles that have minimal background noise and don’t include speech from other people. If you can find 15 seconds of speech for a given person fitting that criteria, you should be in good shape.