Last Updated: March 6, 2018
Daily conversations contain a tremendous amount of valuable information that is often lost or can’t be recalled when it’s needed. Otter aims to capture your conversations and make them easily accessible to you. We believe that this is useful for many situations, including capturing meeting minutes, sharing conversations with others, or improving customer service. We would like to hear your ideas too!
Download the app for Android or iOS or create an account at otter.ai
Otter (both the app and the otter.ai website) is free at this time. When we introduce a paid version in the future, the free version will still have many of the features available on a limited basis.
There is no usage limit at this time. When we introduce a paid version in the future, the free version will have a standard quota.
You can control how Otter uses your data plan in the Settings menu of the app. The first setting is “Upload on Wifi only”, which you can enable to make sure that Otter will only upload recordings when your phone is on a Wifi network.
We currently support English.
The otter.ai website currently works best using Google Chrome (desktop layout). In the future, we plan to increase compatibility with other browsers and on mobile devices.
Email us at firstname.lastname@example.org. We’d love to hear your feedback and suggestions!
You can sign into your account either using the same email address and password as the mobile app, or using the same Google account that you used in the mobile app…
If you created an account at otter.ai using your Google email address, you can sign in with Google on the mobile phone. Just click on the Google sign in button, and choose the Google account with the matching email address, and you’ll be signed in.
Both iOS and Android allow you to edit your transcript by long-pressing on the speech bubbles. On the web, simply mouse over a speech bubble and click on the floating pencil button in the upper right.
On Android, you can use our integration with Call Recorder to record your phone calls and upload to Otter to get transcripts. Look for tighter integration with phone calls in Otter coming soon.
Downloading a transcript isn’t available yet, but you can get close by logging into your account at otter.ai on a desktop and selecting the text of your conversation in the browser.
Both iOS and Android allow you swipe left to delete a conversation when viewing them in the conversations tab. You can also delete a conversation when viewing the transcript by selecting delete from the menu in the upper right.
Log into your account at otter.ai, and click the “upload an audio file” button in the upper right sidebar. You can choose multiple audio files (mp3, mp4, mov, wav) to upload to your account and we’ll automatically generate a transcript. We don’t currently support this within the mobile apps.
On iOS, we try to show you a live preview transcript as you’re recording. The final transcript and audio processing can take some time, and depends on the length of the recording and how busy the otter.ai service is. The mobile app will show you if your recording is still being processed - swipe down to refresh to see if the processing is completed.
Tagging speech bubbles with people’s names will help Otter recognize them in future conversations. Fortunately you don’t need to tag an entire conversation to train Otter, in fact quality is better than quantity. Try to tag bubbles that have minimal background noise and don’t include speech from other people. If you can find 15 seconds of speech for a given person fitting that criteria, you should be in good shape.
Log into your account at otter.ai, and click the “upload a recording” button in the upper right sidebar. You can choose multiple media files (audio: mp3, aac, wav, m4a, wma; video: mp4, avi, mov, wmv, mpg) to upload to your account and we’ll automatically generate a transcript. We don’t currently support this within the mobile apps.