Otter.ai Note

Carly Johnson9min

Speaker 1

00:02

Okay, this is probably going to be super quick. It's not that long of a story. I just I got your information from Jesse, who's your sister, right? Yes, yes. Anyways, so how? Okay, first, if you don't mind giving a short introduction, like your first and last name, hometown, year, your major, that kind of thing. Okay, I My name is Peyton wood, and I spell it, j, A, D, E, N, I'm 19. I'm from Monroe, Georgia, and I go to school at University of North Carolina, Wilmington, and I'm a sophomore this year. Perfect. I didn't realize you went to North Carolina. That's exciting. Yes. Okay, so do you mind just giving me, like, a rundown of what happened? I know that there's like, all sorts of crazy stories, but Jessie didn't really, she said that you guys were stranded in New York. So that's all I've gotten. Yeah, so we, we my friend's dad, who I was with. He called her at, I think it was like, seven in the morning, it was like, hey, like, Microsoft is down. Like, like, stuff is kind of going on with Delta. Like, some flights are getting canceled, but, like, nothing will probably come a bit, but just so you're aware, and my mom texted me, I'm so sorry. I'm getting a call. Oh, it's okay.

Speaker 1

01:47

So sorry, it's okay. Do you need to answer it? You can if you need to. No, no.

Unknown Speaker

01:51

I was just texting her back.

Speaker 1

01:59

Okay, so sorry. Anyway, so my mom was texting me too and called me. I was like, hey, like, some flights are getting canceled. And both of our parents were like, you'll just need to see if there's any hotels available, whatnot. And our hotel ended up being full because our flight got canceled around, like, noonish, or like, one. And so ended up getting, like, sorry, our flight was canceled, and we were taking a coffee shop and we were like, so tired and like, delusional, and we're like, this is not real right now. Like, how are we stranded in New York, and we've never even been here before. So we went to our back to our hotel, because we had to check out. Anyways, our hotel ended up being really full, so they couldn't, like, have a stay another night. So my mom had to book us at another hotel, and we were on hold with Delta and like, the car service that was gonna pick us up and take us to the airport, I'd say, in total, for at least four hours that day, and as soon as we would get connected to a call, it would like, like it would disconnect. So sorry, I'm kind of thinking like, what else, yeah, and so that was like, pretty crazy. So we ended up going back to our hotel, our like, new hotel, dragged all of ourselves, like, across the street, and we were just so tired. And we ended up going to, I think we went to Chelsea that night for dinner. I don't know. We're kind of in a sketch area. It was like, very secluded, and it was very odd. But with our extra day, we ended up going back to Soho, and then we went to the West Village. I mean, that sounds still, it still sounds like it was pretty fun, even though, like New York isn't a bad place to be stranded. At least there's things to do. No, exactly, that's what we were saying. We're like, honestly, we're gonna be stuck anywhere and glad it's here. Yeah. So were you guys in New York, like, for fun? Or what, like, did you guys fly there originally for something? Or was it like a connecting flight?

Unknown Speaker

04:17

Or, no, we were just there for fun.

Speaker 1

04:21

Yeah. We we've always wanted to go on a trip together. So we're like, okay, like, let's just fly to New York, yeah? So we saved up about a bunch of our money that we made over the summer. We learned, yeah. I mean, that's just like, What a horrible way to end a trip, like having to be stuck. But also, I mean, you got an extra day there, so that's good, too.

Unknown Speaker

04:45

It was, like,

Speaker 1

04:47

really fun, yeah, like, I'm getting reimbursed. And we also had to fight Delta to get reimbursed, but because on the phone after releasing a statement saying that they would like, like, comp everyone, like, give everyone a refund for like their stay. Then they were then they told us on the phone. They were like, no, sorry. Like, we can't do that. So then we submitted a form, and they ended up giving us like, a refund for the like our hotel that we had to book an extra night, which was nice, but it was just kind of weird. Over the phone, she was like, No, we can't do that, after they released a statement saying that they would. So yeah, that was my next question. Is just how they responded, because it seemed like, it seemed like Delta was having, like, a lot of the issues, just from what I saw like in the news. So they did end up giving you a refund and stuff. It just took longer. Yeah, and, like, on the phone, they were very helpful, and they were very nice, but, like, obviously my friend and I knew that a lot of people were not going to be very kind about the situation. Yeah, we're trying to be really busy going because we were so tired. So we were, like, we understand that they're probably exhausted, like, they're having to deal with 1000s of people, but we just happened to be in like, a really affected, like, high like, air traffic kind of place, because it was newer to Atlanta. Obviously, like, pretty busy. It's two huge airports, but for sure, so the article that I'm kind of working on, Biden's administration, like recently announced that they're now requiring airlines to issue, like, full cash refunds on significant delays or cancelations. So I was just wondering, like, based off of your experience from all this, like, how you feel about that, um, I mean, I think that would be good. I think just because, like, I don't know I if we wouldn't have been able to get a refund. Like, obviously, I am very fortunate, like, I because my friend and I paid for the whole trip, but my I'm fortunate enough where my mom was able to help us get the hotel, because I I didn't plan to stay longer. Yeah, and so I'm just lucky that, like, I was able to and like, but if we wouldn't have been able to get that refund, then if, I mean, like, a lot of my money that I would have saved, and a lot of people just, like, can't do that. So I think it was really helpful and good, because I think if we didn't, it really wouldn't be fair for sure. Yeah,

Unknown Speaker

07:43

I I just thought it was interesting

Speaker 1

07:47

this whole thing, and just reading about it all in the news in July, like it was crazy, and seeing all the videos from like Atlanta airport and all that stuff. So when Biden announced that, I was like, that's super interesting, and it being like cash refunds is interesting too, yeah, but it sounds like you guys, I mean, at least you guys got a refund. I don't know if people are still working on that, but that's a lot of like time that you probably had to spend on the phone with them and making sure that you got it all back. Yeah, it was definitely pretty stressful. But, like, I don't know, I mean, it all worked out, and I like, we were lucky enough to be stuck somewhere fun. Yeah, we didn't have anything our bosses understood. So it we were just really in, we were in a really lucky situation, and it's not like we were trying to get to family or anything like that. Like, we were just kind of enjoying our trip, and, like, kind of just going for fun. So, like, we were really lucky, but it was, it is, like, kind of a crazy story, yeah, all right. Well, thank you so much. I appreciate you taking the time to do this. I know it was pretty short, but no, that's fine. Thank you. I'm glad that you were still able to have fun in New York. Thank you.

00:0000:00