now, here's my first question, what is your experience? So let's kind of level set right now is, what's your experience with business KPIs? And what I mean by that is, are you? Are you familiar with them? Do you are do you have insight into some of your business KPIs? The Are you even new to the term KPI? What's your level of experience? What is your level of understanding when it comes to KPIs in of themselves? Irby, I'm a little bored in retirement. Clearly, you're here. Well, I shouldn't say you're here because you're bored. You're here because you like our group. So Irby pops in and out. I'm always happy to see Irby here. I know the term. I have zero experience in making them or working with them. Okay, very little experience. Thank you, Betsy, I tried to understand the KPIs, the training I'm creating will relate and hopefully influence absolutely haven't had a KPI, and sometimes in training, KPIs generally, are key performance indicators. You know, for businesses as a whole, it's also for departments within certain businesses. A lot of training departments have KPIs associated with them. Others do not. So it's really sort of a hit and miss as to how KPIs are used within your organization? Yeah, there's a lot of talk about these things called KPIs, and very little connection to what matters, right? So I'm with you, Jason, for sure. You know learned about them through coursework. You don't use them in your department, and often the challenge is that KPIs are impacted by a lot of factors. Absolutely, you're, you're so on, on point with that. That is, that is true. So working in higher ed, it's higher, right? It's, it definitely higher. Harder to find a KPI in a higher ed although I hear this a lot, too in nonprofit, where they say, you know, KPIs are kind of hard to come by in nonprofit. But here's the thing, even with higher ed and even with nonprofit, you all have to have money coming in in order to keep you afloat, right? So whether that's through donations or grants, their money still has to come in to keep you in business, right? So then the KPI becomes, how do we get more donations? How do we get more successful grants, or larger grants, right? So the answer to those questions become KPIs in of themselves, right there. So there's always a goal somewhere to hit. And Elizabeth says she cannot hear me. So is everybody else. Can y'all hear me? Okay, good, good, good. All right. So Elizabeth, you may need to change the mic on your computer. Sometimes, that's what it is. Sometimes zoom in your computer, especially if you've just come off teams, sometimes they don't automatically transfer over, so you need to go back and recheck your settings. But she can't hear me, so I just said that to somebody who can't hear me, so you can tell I'm with. It today. Here we are. All right now, let me get myself organized a little bit. Here. Get some things. Here we go. All right. Now, I sent you the email yesterday, and the email yesterday had our impact tool attached to it, and that went out late yesterday, and I've been playing around with the email distribution. And interestingly enough, is that most of you seem to like getting the emails on Thursday afternoons, which is really surprising to me. I usually send them out Wednesday mornings, but I've been busy, and they've been going out lately on Thursday afternoons, and that just seems to be where people are opening them. They're commenting, they like it, so I'm seeing the engagement really go up on Thursday afternoon. So you just never know, right? So talk about a KPI, a key performance measurement of things like that, for me are whether or not you all interact with the material. And that's really what a KPI is for. A KPI is to measure some of the key performances that are happening within your business, the things that are important. Now, when you think about KPIs for business, usually that's attached to things like productivity, profit, it might be in terms like engagement, right? So those are the things that your organization is going to measure that's going to tell them whether or not they're running a successful business. Now for your department. Let's just talk about L, D, specifically. So taking that piece of information in mind, what do you what sort of performance indicators can we attach to learning and development itself to say whether or not we are successfully impacting a business. What are some ideas that you have?