20: Space Life Science Research (with Dr. Gioia Massa)

Lisa Shen49min

Farida Rahman

00:05

Hello, and welcome back to so you got to lifesite degree. We're your hosts for Rita and Lisa to lifestyle undergrad students trying to navigate our future careers. This is Episode 20. And we're talking to Dr. Joy Massa about plant research in states are you doing today, Lisa, I'm doing great, I finally moved into my new apartment. Very, very exciting. And I have so many stories, but I'm just going to pick one to tell, which is the story of the Wi Fi catastrophe. So as I kind of already told you, I moved in on May 2, and that was the day that the Rogers technician was supposed to come to instal our home internet, you know, like wire up the modem like all that stuff. So technician one comes, and he takes a long look. And he says, I need to call another tech to do this. And since that happened, over these long, long weeks, I have learned why that was the case, which is that our building because it's a brand new building, it was built using this new technology that Rogers has that seems that 95% of Rogers does not even know that this exists. And only maybe 1% of the technicians are actually trained in this technology interest. So he called a second technician. The second technician came a couple hours later technician over to spend 20 minutes to 30 minutes on the phone with Rogers customers.

Lisa Shen

01:24

That's right, our technician called Rogers customer support. He was walking around our living room like talking on the phone, I was trying to unpack my stuff. And then his conclusion was we're gonna have to send a note.

Lisa Shen

01:37

And we were like, Okay, and so that technician, it was scheduled for the day after around whatever time that guy was supposed to come 12pm whatever, I get a text that says Hi, I'm outside. So you know, because it's an apartment building. I say, Okay, I'm going to meet you down in the lobby, because I don't have the intercom set up yet. So I go down and he's not there. Oh, no, that was very confused by this. And so I luckily I was able to call the number back and I asked, Where are you at? I don't see you. He said, I'm outside the house. Oh, no. And I said, Where are you? And he said, some address? And my brain went? Oh, no. Because I don't know why Rogers I feel like this is like the principle of programme design, where it's like a programme should only be able to access the things that it needs to access. You know, like Facebook doesn't need to access your camera unless you're doing a video call. But But Rogers just goes for, for the strategy of we want to know everything. We want to know all the information, everyone using our accounts to the point where it's in excess that we don't know what to do. No. And one of those examples is that because my roommate who set up the account for our internet for the apartment, she also has services through Rogers for her personal home address, right. And so every time they send a technician, they send it over to her house, even if you are talking to someone and you tell them Hi, you know, this problem is with address x they will still send it's like they don't think anyways, and so clearly that did it. Random technician to avoid or outside their house in Markham. So, you know, okay, so we booked a fourth technician. technician for the technician actually figured out got the Wi Fi running. It broke down three days later after a power outage. And then I was out of Wi Fi for I believe something like 14 days. Oh, yeah. During a pandemic in which you cannot go to the library or cafes. And yeah, so it was it was not great. Yeah. But currently, I have Wi Fi. I don't know if that will continue and

Farida Rahman

03:44

knock on all the woods.

Farida Rahman

03:47

Yeah, luckily, you

Farida Rahman

03:47

have a lot around me.

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