Randy Pausch Lecture Time Management
katherine banksAug 10, 2022 at 2:18 am1h 16min
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00:04Speaker 1
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00:20Randy Pausch
Thank you, that's very kind, but never Tip the Waiter before the meal arrives. It's Thank you, Gabe and Jim, I couldn't imagine being more grateful for an introduction. These are two people that I've known. A long, long time. I taught here at the University of Virginia, I love this school. It's just an incredible place filled with tradition and history and respect. The kind of qualities that I really admire that I want to see preserved in American society. And this is one of the places that I just love for preserving that. I think the Honor Code alone at the University of Virginia just is something that every university administrator should study and look at and say, you know, why can't we do that, too. So I think there are a lot of things about this place to love. I'm going to talk today on the topic of time management. The circumstances are, as you probably know, a little bit unusual. I think at this point, I'm an authority to talk about what to do with limited time. My, my battle with pancreatic cancer started about a year and a half ago thought did all the right things. But it's you know, as my oncologist said, If you could pick off a list, that's not the one you'd want to pick. So on August 15, these were my cat scans, you can see that if you scroll through all of them, there were about a dozen tumors in my liver. And the doctors at that time said, you are likely to have three I love the way they say you have three to six months of good health left, right optimism and positive phrasing. It's sort of like when you're a Disney, what time does the park close, the park is open until eight. So I have three to six months of good health. Well, let's do the math. Today is three months and 12 days. So what I had on my day timer for today was not necessarily being at the University of Virginia, I'm pleased to say that we do treat with palliative chemo, they're going to bind me a little bit of time, on the order of a few months. If it continues to work. I am still in perfectly good health. With Gabe in the audience, I'm not going to do push ups because I'm not going to be shown up gave his is really in good shape. But I continue to be in relatively good health. I had chemotherapy yesterday, you should all try it. It's great. But it does sort of beg the question I have finite time. Some people have said, you know, so why are you going and giving a talk? Well, there are a lot of reasons I'm coming here and giving a talk. One of them is that I said I would write that's a pretty simple reason. And I'm physically able to another one is that going to the University of Virginia is not like going to some foreign place. People say aren't you spending all your time with family. And by coming back here for a day, I am spending my time with family both metaphorically. And literally because it turns out that many of you have probably seen this picture from the talk that I gave. This are my niece and nephew Chris and Laura. And my niece Laura is actually a senior a fourth year here at Mr. Jefferson's University. So Laurie, could you stand up so they see what you you've gotten taller area.
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03:29Randy Pausch
And I couldn't be happier to have her here at this university. And the other the other person. So that's Laura, the other person in this picture is Chris. And, Chris, if you could stand up so they see you've gotten much taller.
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03:47Randy Pausch
And they have grown in so many ways, not just in height. And it's been wonderful to see that and be an uncle to them. Is there anybody here on the faculty or PhD students in the history department? We have any history people here at all? Okay, anybody hears from history, find Chris right after the talk, because he's currently in his sophomore year at William and Mary. And he's interested in going into a Ph. D program in history down the road. And there aren't many better PhD programs in history than this one. So, so I'm pimping for my nephew here. Let's be clear. Hi. So what are we going to talk about today, we're going to talk about you know, this is not like the lecture that you may have seen me give before. This is a very pragmatic lecture. And one of the reasons that I had agreed to come back and give this is because Gavan told me that and many other faculty members had told me that they had gotten so much tangible value about how to get more done. And I truly do believe that time is the only commodity that matters. So this is a very pragmatic talk. And it is inspirational in a sense, it will inspire you by giving you some concrete things you might do to be able to get more time and more things done in your finite time. So I'm going to talk specifically about how to set goals, how to avoid wasting time how to deal with a boss, originally this talk was how to deal with your advisor, but I've tried to broaden it. So it's not quite so academically focused, and how to delegate to people, some specific skills and tools that I might recommend to help you get more out of the day. And to deal with the real problems in our life, which are stress and procrastination. I mean, if you can look at that last one, you're probably in good shape. And really, you don't need to take any notes. So I presume if I see any laptops open, you're actually just, you know, doing I am or email or something. If you're listening to music, please at least wear headphones, I would always say. But all of this will be posted on my website. And just to make it really easy, if you want to know when to look up any slides that have a red star on them, or the points that I think you should really make sure that you got that one, right. And conversely, if it doesn't have a red star well. So the first thing I want to say is that Americans are very, very bad at dealing with time as a commodity, we're really good at dealing with money as a commodity. I mean, we're as a culture are very interested in money, and how much somebody earns is a status thing, and so on and so forth. But we don't really have time elevated to that people waste their time. And just always fascinates me. And one of the things that I noticed is that very few people equate time and money. And they're very, very equatable. So the first thing I started doing when I was a teacher was asking my graduate students, well, how much is your time worth an hour, or if you work at a company, how much is your time worth to the company? What most people don't realize is that if you have a salary, let's say you make $50,000 a year, it probably cost that company twice that in order to have you as an employee, because there's heating and lighting and other staff members on so forth. So if you get paid $50,000 a year, you are costing that company, they may have to raise $100,000 in revenue. And if you divide that by your hourly rate, you begin to get some sense of what you are worth an hour. And when you have to make trade offs of should I do something like write software? Or should I just buy it? Or should I outsource this, having in your head, what you cost your organization an hour is really kind of a staggering thing to change your behavior because you start realizing that wow, if I free up three hours of my time, and I'm thinking of that in terms of dollars, that's a big savings. So start thinking about your time and your money, almost as if they are the same thing. And of course, Ben Franklin knew that a long time ago. So you got to manage it. And you got to manage it just like you manage your money. And I realize not all Americans manage their money. That's what makes the credit card industry possible. And that's and apparently mortgages too. So. But most people do at least understand they don't look at you funny if you say Well, can I see your monetary budget for your household. In fact, if I say your your household budget, you presume that I'm talking about money, when in fact, the household budget I really want to talk about is probably your household time budget. At the Entertainment Technology Center at Carnegie Mellon students would come in and during the orientation, I would say, this is a master's program, everybody's paying full tuition. And it was roughly $30,000 A year and, and the first thing I would say is if you're going to come into my office and say, I don't think this is worth $60,000 a year, I will throw you out of the office, I'm not even gonna have that discussion. And of course, they would say, Oh, God, this patch guy is a real jerk. And then they were right. But what I then followed on with was, because the money is not important. You can go and earn more money later. And what you'll never do is get the two years of your life back. So if you want to come into my office and talk about the money, I'll throw you out. But if you want to come into my office and say, I'm not sure this is a good place for me to spend two years, I will talk to you all day and all night because that means we're talking about the right thing, which is your time, because you can't ever get it back. A lot of the advice I'm going to give you particularly for undergraduates, how many people in this in this room are undergraduates by show of hands. Okay, good, still young.
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09:01Randy Pausch
A lot of this would have to Hans and Franz will start out live if you're old enough, hear me now. But believe me later, right? A lot of this is going to make sense later. And one of the nice things is I gave this gave his volunteer to put this up on the web, I understand that people can actually watch videos on the web now. So this is so a lot of this all makes sense later. And when I talk about your boss, if you're a student, think about that as your academic advisor if you're a PhD student thing that is your PhD advisor. And if you're, you know, if you're watching this and you're a young child, think of this as your parent, because that's sort of the person who is in some sense your boss. And the talk goes very fast. And I as I said I'm very big on specific techniques. I'm not really big on platitudes. I mean, platitudes are nice, but they don't really help me get something done tomorrow. The other thing is that one good thief is worth 10 good scholars and in fact you can replace the word scholars in that sentence with almost anything. So almost everything in this talk is to some degree inspired which is a fun Anthalie a fancy way of saying saying lifted for from these two books, and I found those books very useful, but it's much better to get them in distilled form. So what I've basically done is collected the nuggets for your bath. I like to talk about the time famine, I think it's a nice phrase. Does anybody here feel like they have too much time? Okay, new buddy. Excellent. And I like the word famine, because it's a little bit like thinking about Africa. I mean, you can airlift all the food you want in to solve the crisis this week. But the problem is systemic. And you really need systemic solutions. So a time management solution that says, Oh, I'm going to fix things for you in the next 24 hours is laughable. Just like saying, I'm going to cure hunger in Africa in the next year, you need to think long term, and you need to change fundamental underlying processes. Because the problem is systemic. We just have too many things to do and not enough time to do them. You think remembers that? It's not just about time management. That sounds like a kind of a lukewarm, you know, a talk on time management. That's kind of you know, milquetoast. But how about if the talk is how about not having ulcers, right, that catches my attention. So a lot of this is life advice. This is how to change the way you're doing a lot of the things and how you allocate your time, so that you will lead a happier, more wonderful life. And I loved in the introduction that you talked about fun, because if I've brought fun to academia, well, it's about damn time. I mean, you know, if you're not going to have fun, why do it? Right? That's what I want to know. I mean, life really is too short, if you're not going to enjoy it. You know, people who say, Well, I'm, I've got a job, but I don't really like it. And I'm like, Well, you could change. Well, that'd be a lot of work. You're right, you should keep going to work every day doing a job you don't like, Thank you. Good night, right. So the overall goal was fun. My middle child Logan is my favorite example. I don't think he knows how to not have fun. Now, granted, a lot of things he does are not fun for his mother and me. But he's loving every second of it. And he doesn't know how to do anything that isn't ballistic and full of life. And he's going to keep that quality. I think he's my little ticker. And I always remember Logan, when I think about the goal is to make sure that you lead your life, you know, I want to maximize use of time. But really, that's the means not the end. The end is maximizing fun. People who do intense studies and long people and videotape them, and so on and so forth. Say that the typical office worker wastes almost two hours a day, right? Their desk is messy, they can't find things, miss appointments unprepared for meetings, they they can't concentrate, does anybody in here by show of hands ever have any sense that one of these things is part of their life? Okay, I think we've got everybody. So this is a universal thing. And you shouldn't feel guilty. If some of these things are plaguing you, because they plague all of us. They plagued me for sure. And the other thing I want to tell you is that it sounds a little cliched and trite. But being successful does not make you manage your time well. Managing your time will make you successful. If I have been successful in my career, I assure you it's not because I'm smarter than all the other faculty. I mean, I'm looking around and looking at some of my former colleagues. I mean, I see Jim Cahoon up there, I am not smarter than Jim Kuhn. Okay. You know, I constantly look around the faculty places like the University of Virginia, or Carnegie Mellon, and I go, Tam, these are smart people. And I snuck in. But what I like to think I'm good at is the meta skills. Because if you're going to have to run with people who are faster than you, you have to like, find the right ways to optimize what skills you do have. So let's talk first about goals, priorities and planning. Anytime anything crosses your life, you've got to ask this thing I'm thinking about doing why am I doing it? Almost no one that I know starts with the core principle of there's this thing on my to do list. Why is it there? Because you start asking, Well, why? I mean, again, my kids are great at this. That's all I ever hear at home is why, why? Why? Right? And sooner or later, they're gonna stop saying why they're just gonna say, Okay, I'll do it.
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14:00Randy Pausch
So ask why am I doing this? What is the goal? Why will I succeed at doing it? And here's my favorite, what will happen if I don't do it? If I just say, I'm just not the best thing in the world? Is there something in my to do list and I just go, no.
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14:14Randy Pausch
No one has ever come and taken me to jail. I talked my way out of a speeding ticket last week, it was really cool.
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14:25Randy Pausch
It's like the closest I've ever been to be too attractive and blonde. I told the guy you know why we just moved and so on and so forth. And he looked at me and he said, Well, for a guy who's only got a couple of months to live You sure look good. And I just pulled up my shirt to show the scar and I said, Yeah, I look good on the outside, but the tumors are on the inside. Yeah, he just ran back to his cruiser. And so that's one positive law enforcement experience for me. So yeah, so the police have never come because I cry something off my to do list. And that's a very powerful thing because you just get all that time back. The other thing to keep in mind when you're doing goal setting is a lot of people focus on doing things, right. I think it's very dangerous to focus on doing things, right. I think it's much more important to do the right things. If you do the right things adequately, that's much more important than doing the wrong things beautifully. All right, doesn't matter how well you polish the underside of the banister. Okay, and keep that in mind. Lou Holtz had a great list, Lou Holtz is 100 Things to Do in his life. And he would sort of once a week look at it and say, you know, if I'm not working on those 100 things, why was I working on the others. And I just think that's an incredible way to frame things. There's something called the 8020 rule, sometimes you'll hear about the 9010 rule. But the key thing to understand is that a very small number of things in your life are on your to do list, are you going to contribute the vast majority of avail the value, so if you have, if you're a salesperson, 80% of the revenue is going to come from 20% of your clients, and you better figure out who those 20% are, and spend all of your time sucking up to them. Because that's where the revenue comes. So you've got to really be willing to say this stuff is what's going to be the value and this other stuff isn't. And you got to have the courage of your convictions to say, and therefore I'm going to shove the other stuff off of the boat. The other thing to remember is that experience comes with time. And it's really, really valuable, and there are no shortcuts to getting it. So good judgment comes from experience, and experience comes from bad judgment. So if things aren't going well, that probably means you're learning a lot, and it'll go better later. This is, by the way, why we pay so much in American society for people who are, you know, typically older, but have done lots of things in their past because we're paying for their experience, because we know that experience is one of the things you can't fake and do not lose the sight do not lose sight of the Power of Inspiration. So Randy's in a in an hour long talk. And you know, we've already hit our first Disney reference. Walt Disney's quote, Walt Disney has many great quotes. But what I love is if you can dream it, you can do it. And a lot of my cynical friends say yada, yada, yada, to which I say shut up. Inspiration is important. And I'll tell you this much. If you I don't know if Walt was right, but I'll tell you this much. If you refuse to allow yourself to dream it, I know you won't do it. So the power of dreams are that they give us a way to take the first step towards an accomplishment. And while was also not just a dreamer, who worked really hard, Disneyland. This amazes me because I know a little bit about how hard it is to put the park attractions together. And they did the whole original Disney Land Park in 366 days, that's from the first shovel full of dirt to the first paid admission. Right? Think about how long it takes to do something, say at a state university.
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18:04Randy Pausch
By comparison, so it's you know, it's just fascinating when someone wants ask Walt Disney, how did you get it done in 366 days, he just deadpan. We used every one of them. So again, there are no shortcuts, certain shortcuts, there's a lot of hard work in anything you want to accomplish. Alright, planning is very important. One of the time management cliches is planning to fail. Failing to plan is planning to fail. And planning has to be done at multiple levels. I have a plan every morning when I wake up and I say what do I need to get done today? What I need to get done this week? What do I need to get done each semester? That's sort of a time quanta, because I'm an academic. And that doesn't mean you're locked into it. People say yeah, but things are so fluid. You know, I'm going to have to change the plan. And I'm like, Yes, you are going to have to change the plan. But you can't change it unless you have it. And the excuse of I'm not going to make a plan because things might change is just this paralysis of I don't have any marching orders. So have a plan. Acknowledge that you're going to change it but habits so you have the basis to start with. To Do lists how many people here right now if I said can you produce it could show me their to do list? Okay, not bad, not bad. The key thing with to do lists is you have to break things down into small steps. I literally once on my to do list when I was a junior faculty member at the University of Virginia, I put get tenure that that was naive. And I looked at that for a while and I said, Oh, that's really hard. I don't think I can do that. And my children Dylan and Logan and Chloe particularly Dylan is at the age where he can clean his own damn room. Thank you very much. But he doesn't like to. And Chris is smiling because I used to do this story on him. But now I've got my own kids to pick on. But Dylan will come to me and say, I can't pick up my room. It's too much stuff. He's not even a teenager and you already got that move, you know? And I say, Well, can you make your bed? Yeah, I can do that. Okay, can you put all the clothes in the hamper? Yeah, I can do that. And you know, you do three or four things. And then it's like, well, Dylan, you just cleaned your room, clean my room, right and he feels good, he is empowered. And everybody's happy. And of course, I've had to spend twice as much time managing him as I could have done it by myself. But that's okay. That's what being a boss is about is growing your people, no matter how small or large they might be at the time. The last thing about to do lists or getting yourself going is if you've got a bunch of things to do, do the ugliest thing. First. There's an old saying, if you have to eat a frog, don't spend a lot of time looking at it first. And if you have to eat three of them, don't start with a small one.
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20:56Randy Pausch
All right, this is the most important slide in the entire talk. So if you want to leave after this slide, I will not be offended because it's all downhill from here. And this is blatantly stolen. This is Stephen Covey's great contribution to the world, he talks about it in one in the seven habits book. Imagine your to do list most people sort their to do list either, you know, the order that I got it, throw it on the bottom, or they sorted in due date list, which is more sophisticated and more helpful, but still very, very wrong. So looking at the four quadrant to do list, if you've got a quadrant where things are important, excuse me and do soon, important and not do soon. Not important and do soon and not important and not do soon. All right. Which of these four quadrants Do you think upper left? Upper? Right, lower left? Lower? Right, which one do you think you should work on immediately? Upper left, you are such a great cow crowd. Okay. And which one do you think you should probably do last? Lower Right. And that's, you know, that's easy. That's obviously number one. That's obviously number four. But this is where everybody in my experience gets it wrong. What we do now is we say I do the number ones, and then I move on to the stuff that's due soon. And not important when you write it in this quadrant list. It's really stunning, because I've actually seen people do this. And they say, okay, and this is due soon. And I know it's not important, so I'm gonna get right to work on it. And the most crucial thing I can teach you about time management is when you're done picking off the important and due soon, that's when you go here. You go to it's not due soon. And it's important. And there will be a moment in your life where you say, hey, this thing that's due soon, but not important. I won't do it. Because it's not important, it says so right here on the chart. And magically, you have time to work on the thing that is not due soon, but as important. So that next week, it never got a chance to get here, because you killed it in the crib. My wife won't like that metaphor. But you kill the you solve the problem of something that's due next week, when you're not under time stress, because it's not due tomorrow. And suddenly you become one of those zen like people who just always seem to have all the time in the world because they've figured this out. Alright, paperwork. The first thing you need to know is that having cluttered paperwork leads to thrashing, you end up with all these things on your desk, and you can't find anything and the moment you turn to your desk, your desk is saying to you, I own you. I have more things than you can do. And they are many colors and laid out. So what I find is that it's really crucial to keep your desk clear. And we'll talk about where all the paper goes in a second. And you have one thing on your desk because then it's like Ha now it's Thunderdome, me and the one piece of paper, right. And so I usually win that one. One of the mantras of time management is touch each piece of paper once you get the piece of paper, you look at it, you work at it. And I think that's extremely true for email. How many people here Well, I'm going to take it for granted that everybody here has an email inbox. How many people right now have more than 20 items in their email inbox? Oh, I'm in the right room. Your inbox is not your to do list. And I My wife has learned that I need to get my inbox clear. Now sometimes this really means just filing things away and putting something on my to do list or remember the to do list is sorted by importance but my does anybody here have an email you have an email program where you can press the Sort By importance button. You know, it's amazing how people who build software that really is a huge part of our life and getting work done. haven't a clue. And that's not slam on any particular company, I think they all have missed the boat. And I just find it fascinating. Because everybody I know are most people I know have this inbox that I got to ask how many people have more than 100 things in their email. And I'm just not going to go into this is too depressing. So you really want to get the thing in your inbox, look at it and say, I'm either going to read it right now, or I'm going to file it and put an entry in my to do list. And that's just a crucial thing. Because otherwise, every time you got to read your email, you're just swamped, and it's just as bad as the cluttered paper. You're all trying to figure out how that heading goes with that picture. A filing system is absolutely essential. And I know this because I married the most wonderful woman in the world. But she's not a good filer. But she is now because
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25:54Randy Pausch
after we got married and we moved in together, and we resolved all the other typical couple things, I said, we have to have a place where our papers go, and it's in alphabetical order. And she said that sounds a little compulsive. And I said, Okay, honey. So I went to IKEA, and I got this big, nice way too expensive, big wooden, fake mahogany thing with big drawers. So she liked it because it looked kind of kind of nice. And having a place in our house where any piece of paper went and was in alphabetical order did wonderful things for our marriage. Because there was never any of this honey, where did you put blah, blah, blah, right? And there was never being mad at somebody because they had put something in someone else's place. There was an expected place for it. And when you're looking for important receipts or whatever it is, this is actually important. And we have found that this has been a wonderful thing for us. I think file systems among groups of people, whether it's a marriage or an office are crucial. But even if it's just you having a place where you know, you put something really beats all hell out of running around for an hour going, where is it? I know it's blue. And I was eating something when I read it. I mean, this is this is not a filing system. This is madness. A lot of people ask me, So Randy, what is your desk look like? So as my wife would say, This is what Randy's desk looks like when he's photographing it for a talk. The important thing is that I'm a computer geek. So I have the desk off to the right. And then I have the computer station off to the left. I like to have my desk in front of a window whenever I can do that. This is an old photograph, these have now been replaced by LCD monitors. But I left the old picture because the crucial thing is it doesn't matter if they're fancy high tech, the key thing is screen space. Lots of people have studied this, how many people in this room have more than one monitor on their computer desktop? Okay, not bad. So we're getting there, it's starting to happen. What I've found is that I could go back from three to two, but I just can't go back to one. There's just too many things. And as somebody said, it's the difference between working on a desk like at home and trying to get work done on the little tray on an airplane. In principle, the little tray on the airplane is big enough for everything you need to do. It's just that in practice, it's it's pretty small. So multiple monitors, I think are very important. And I'll show you in a second what I have on each one of those. And I believe this multiple monitor thing we believed in it for a long time. That's That's my research group. Our laboratory a long time ago, Carnegie Mellon. That's Caitlin Kelleher, who's now Dr. Kelleher, thank you, and she's at Washington University in St. Louis, doing doing wonderful things. But we had everybody with three monitors. And the cost on this is absolutely trivial. If you figure the cost of adding a second monitor to an employee's yearly cost to the company, it's not even 1% anymore. So why would you not do it? So one of my walkaways for all of you is you should all go to your boss and say, I need a second monitor. I just can't work without it. Randy told me to tell you that. Because it will increase your productivity and the computers can all drive two monitors, so why not? So what I have on my three monitors, on the left is my to do list. All sorts of stuff in there. And my system we're all idiosyncratic my system is that I just put a number zero through nine. And I use an editor that can quickly sort on that number in the first column. But the key thing is it's sorted by priority. In the middle is my mail program, note the empty inbox. And I try very hard, I sleep better if I go to sleep with the inbox empty. When my inbox does creep up, I get really testy so my wife will actually say to me, I think you need to clear the inbox on the third one is a calendar that's this was from a number of years ago but that's kind of like what my my, my days would be used to be very heavily booked. And I don't care which software you use. I don't which care which calendar is I don't care if it's paper or computer whatever works for Are you, but you should have some system whereby you know where you're supposed to be next Tuesday at two o'clock. Because even if you can live your life without that, you're using up a lot of your brain to remember all that. And I don't know about you, but I don't have enough brain to spare to use it on things I can have paper or computers do for me. So back to the overview. On the desk itself, let's zoom in a little bit. Look, I have the one and one thing I'm working on at the time. I have a speakerphone, this is crucial. How many people here have a speakerphone on their desks? Okay, not bad. But a lot more people don't speak your phones are essentially free. And I spend a lot of time on hold. And that's because I live in American society, where I get to listen to messages of the form, Your call is extremely important to us.
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30:54Randy Pausch
Watch while my actions are cognitively dissonant from my words. It's like the worst abusive relationship in the world. I mean, imagine a guy picks you up on the first day and he smacks you in the mouth and says I love you, honey. That's that's pretty much how modern customer service works on the telephone. But the great thing about a speakerphone is you hit the speakerphone and you dial and then you just do something else. And if it takes seven minutes, it takes seven minutes. And hey, I just look at this as somebody's piping music into my office. That's very nice of them. I also found that having a timer on the clock on the on the phone is handy so that when somebody finally picks up in Bangalore, I can. I can say things like, I'm so glad to be talking with you. By the way, if you're keeping records on this sort of thing I've been on hold for seven and a half minutes. But you don't say it angry, you just say it as I presume you're logging this kind of stuff. And you're not angry, so they don't get angry back at you. But they feel really guilty. And that's good. You weren't guilty, right? So speakerphone is really great, I find that a speakerphone is probably the best material possession you can buy to counter stress. If I were like teaching a yoga and meditation class, I'd say we'll do all the yoga meditation. I think it's wonderful stuff. But everybody also has to have a speakerphone. What else do we have besides the speakerphone? Let's talk about telephones for a second. I think that the telephone is a great time waster. And I think it's very important to keep your business calls short. So I recommend standing during phone calls. Great for exercise. And if you tell yourself, I'm not going to sit down until the call is over, you'll be amazed how much brisker you are. Start by announcing goals for the call. Hello, Sue, this is Randy, I'm calling you because I have three things that I wanted to get done. Boom, boom, boom, because then you've given her an agenda. And when you're done with the three things you can say, that's great. Those are the three things I had, it was great to talk to you, I'd love to talk to you again, bye, boom, we're off the phone. Whatever you do, do not put your feet up. I mean, if you put the feet up, it's just all over. And the other handy trick is have something on your desk that you actually are kind of interested in going to do next. So the phone call instead of being wow, I can get off the phone and go do some work. Or I can keep chit chatting. And usually the person you've called they'd like to chit chat to, right. So this is where the time waster in the office goes. And if you're a grad student Well, if you're a grad student, you already know about time wasting. So having something you really want to do next is a great way to get you off the phone quicker. So you got to train yourself. Getting off the phone is hard for a lot of people. I don't suffer from an abundance of politeness. So my sister who's known me for a long time is laughing a knowing laugh. So when I want to get off the phone, I want to get off the phone. I'm done. And what I say is, you know, I'd love to keep talking with you. But I have some students waiting. Now I'm a professor somewhere there must be students waiting. Right? I mean, it's, it's gotta be. Now sometimes you get in a situation like with a telemarketer. Right. And that's awkward because a lot of people are so polite and I have no trouble with telemarketers I'll just go there with them. Right? If you're a telemarketer and you call my house, you have made a mistake. Right? Yeah, I can't talk right now. But once you give me your home phone number, and I'll call you back around dinnertime. Seinfeld did a great bit on that or, or if you want to be a little bit more over the line. I'd love to talk with you about that. But first, I have some things I'd like to sell you. And the funny part is they never realize you're yanking with them. That's but if you have to hang up on a telemarketer what you do is you hang up while you're talking. Well, I think that's really interesting. And I would love to keep you know I mean, talk about self effacing hanging up on yourself. And they will figure it out. And if they do and they call back just don't answer right. So a 10 year So now all anybody will remember from this talk is hang up on yourself. The other thing is group your phone calls, call people right before lunch or right before the end of the day, because then they have something they would rather do than keep Chitty chatting with you. So I find that calling somebody at 1150 is a great way to have a 10 minute phone call. Because frankly, you may think you're interesting, but you are not more interesting than lunch. I have become very obsessive about phones and using time productively. So I, I just think that everybody should have something like this, I don't care about fashion. So you know, I don't have Bluetooth. And you know, I have this big ugly thing. Hi, I'm Julie from time life.
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35:41Randy Pausch
But the thing this allows me to do, because, you know, I am sort of living the limit case right now I've I've got to get stuff done. And I really don't have a lot of time. So I get an hour a day or exercise on my bike. And this is me on my bike. And if you look carefully, you can see I'm wearing that headset, and I've got my cell phone. And for an hour a day I ride my bike around the neighborhood. This is time that I'm spending on the phone getting work done. And it's not a moment being taken away from my wife or my children. And it turns out that I can talk and ride a bike at the same time. Amazing the skill sets I have. So it works better in cold weather climate in warm weather climates. But I have just found that having a headset frees me up even if just around the house, you wear a headset, you can fold laundry, it's an absolute twofer. And I just think telephones should have headsets. And someday we will all have the Borgen plant and it will be a non issue. What else is on my desk I have sorted one of those address stampers because I get tired of reading my address. I have a box of Kleenex in your box at work if you're a faculty member, you have to have a box of Kleenex. Because it Jen is laughing right? You know, at least if you teach the way I do. There will be crying students in your office. And what I found to defuse a lot of that is that I would have CS 352 or whatever written on the side of the Kleenex box. And I would turn it as I handed it to them. And they would take the Kleenex and they'd be like, Oh, I said, Yeah, you know, it's for the class. You're not alone. So having Kleenex is very important. And thank you cards on now asked the embarrassment question. And I don't mean to pick on you. But it just points things out so well. By show of hands, who here has written a thank you note that is not a quid pro quo. I don't mean oh, you gave me a gift. I wrote you a thank you note. And I mean, a physical thank you note with a pen and ink and paper, not email because email is better than nothing. But it's much better than nothing. Okay? How many people here have written a thank you note in the last week? Not bad, I do better here than in most places because it is UVA. Chivalry is not dead. But that's how many people in the last month how many people in the last year. The fact that there are non trivial number of hands not up for the year means that anybody who's in this audience is parents are going Whoo, that was my kid. thank you notes are really important. They're they're a very tangible way to tell someone how much you appreciated things. I have thank you notes with me. And that's because I'm actually writing some later today to some people who've done some nice things for me recently. And you say, Well, God, do you have time for that? I'm like, Yes, I have time for that. Because it's important. Even in my current status, I will make time to write thank you notes to people. And even if you're a crafty weaselly, you should still write thank you notes. Because it makes you so rare, that when someone gets a thank you note, they will remember you. Alright, it seems like the only place the thank you notes are really taken seriously anymore, is when people are interviewing for jobs. They now sometimes write thank you notes to the recruiters, which I guess shows a sign of desperation on the part of the recent graduate. But thank you notes are a wonderful thing. And I would encourage all of you to go out and buy a stack at your local dime store and have them on your desk so that when the moment ceases you, it's right there. And I leave my thank you notes out on the desk readily accessible. And as I've said before, gratitude is somebody who can go beyond cards. When I got tenure here. I took my whole research team down to Disney World on my nickel for a week. And I just I believe in large gestures, but you know, it's also a lot of fun I wanted to go to I didn't send them without proper chaperoning after all. What else I have a paper recycling bin and this is very good because it helps save the planet but it also helps save my butt. So when I have a piece of paper that I would be throwing away I put it in that bin and that takes I don't know a couple of weeks to to get filled up and then actually sent somewhere else. And so what I've really done here is I've created sort of the windows Macintosh Trash Can you can pull stuff back out of it works in the real world till and about once a month. I go ferreting through there to Find the receipt that I didn't think I'd ever need, again that I suddenly need. And it's extremely handy. I suspect that if I were giving this talk in 10 years, I would say I just put it in the auto scanner. Right? Because I find it almost inconceivable that 10 years from now, first off that a lot of this stuff would be paper in my hands anyway. But if it were paper that I would have any notion of doing anything other than putting it on the desk, where it goes, and it's already scanned, because it touched the desk, right? You know, this kind of stuff is not really hard to do. So I think that's what's going to happen. And of course, I have a phone book. Notepad, I can't live without post it notes, right? I mean,
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40:37Randy Pausch
and the view out the window of the dog, because the dog reminds me that I should be out playing with him. We have, we had the when I got married, I married into a family. I got a wife and two beautiful dogs. There's the other one. Could you help me with the debate I've had with my wife, by show of hands, how many people would semantically say the dog is on the couch? Nobody, thank you. Thank you. Because the dog was not allowed on the couch. And my wife came in one day. And anyway, thank you for agreeing with me, it makes me feel very good. So the dog is wonderful. The dogs have long gone on, but they are still in our hearts and our memories. And I think of them every day. And they're just, they're still a part of my life. I've presented to you how I do my office, how I do things. It's not the only way. One of the best assistants I've ever met was a woman named Tina Cobb. And she has a completely different system. She's a spreader. Right? If you think about it, there's a method to her madness. Everything here is exactly one arms radius from where she sits, you know, it's it's like a two armed octopus. And she got so much stuff done. And I never presume to tell somebody else how to change their system. If their system is working, Tina was much more efficient than I was. So you know, I would just say, Look, do what works for you. And everybody has to find the system for themselves. But you really got to think about what makes me more efficient. Let's talk about Office logistics. And most office settings, people come into each other's offices and proceed to suck the life out of each other. If you have a big cushy chair in your office, you might as well just slather butter all over yourself and send yourself naked into the woods for the wild animals to attack you. I say make your office comfortable for you and optionally comfortable for others. So no comfy chairs, I used to have folding chairs in my office folded up against the wall. So people want to come into me and talk with me, they can stand and I would stand up because then the meetings gonna be really fast because we want to sit down. But then if it looks like it's something that we shouldn't have a lot more time on, I very graciously go over and open the folding chair. I'm such a gentleman. Some people do a different tack on this, they have the chair already there. But they cut two inches off the front leg. So the whole time you're in their office, you're sort of scooting yourself up. I'm not advocating that but I thought it was damn clever the first time I saw it. scheduling yourself. Verbs are important, you do not find time for important things. You make it and you make time by electing not to do something else. There's a term from economics that everybody should hold near and dear to that heart. And that term is opportunity cost. The bad thing about doing something that isn't very valuable is not that it's a bad thing to have done it. The problem is that once you spend an hour doing it, that's an hour you can never again spend in any other way. And that's important. Now, how do you keep these unimportant things from sucking into your life? You learn to say no, it's great. My my youngest child, Chloe is at an age where this is her new word about two weeks ago, she learned it. And it's like now everything's No, no, no, no, no, no, no, no, she should be giving this talk. And I asked her if she said no. So she's home playing. Alright. But we all hate to say no, because people ask us for help. And we want to be gracious. So let me teach you some gentle knows. The first one is I'll do it if I'm really strapped, but I want to help you, I don't want you to be in the bind. So if nobody else steps forward, I will do this for you. Right? Or I'll be your deep fallback, but you have to keep searching for somebody else. Now you will find out about the person's character at that moment. Because if they say, Great, I got my sucker and they stop looking. Then they have abused the relationship. But if they say that's great, my stress levels down at zero, because now I know it's not going to be disaster, but I'm going to keep looking for somebody for whom it's less of an imposition. That's a person that will get lots of this sort of support. Okay. When I was in graduate school, we did a moving party with four people, a lot of moving parties carry heavy objects. We had four people we should have had 12 It was a long day. And after that I stopped their new policy I said from now on when somebody says will you help me move? I'll say how much stuff you got. and they would tell me, I'd say, that sounds like about eight people. If you give me the names of seven other people that will be there, I'll be there. And I never again was at a moving party that went for 14 hours in January in Pittsburgh.
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45:18Randy Pausch
Everybody has good and bad times, a big thing about time management is find your creative time and defend it ruthlessly, spend it alone, maybe at home if you have to, but defend it ruthlessly. The other thing is find your dead time schedule meetings, phone calls, exercise mundane stuff, but do stuff during that where you don't need to be at your best. And we all have these times. And the times are not at all intuitive. I discovered that my most productive time was between 10pm and midnight, which is really weird. But it's sort of this for me, it's just this burst of energy right before the end. Let's talk about interruptions. An interruption there are people who measure this kind of stuff who have stopped watches and clipboards. And what they say is that an interruption takes civically six to nine minutes. But then there's a four to five minute recovery to get your head back into what you're doing. And if you're doing something like software creation, you may never get your head back there, the cost can be infinity. But if you do the math on that five interruptions blows a whole hour. So you've got to find ways to reduce both the frequency and the length of these interruptions. One of my favorites is turning phone calls into email. If you found my office at Carnegie Mellon, it says Hi, this is Randy, please send an email. Again, I presume everybody here has email how many people here when a new message comes in? Does your computer Go ding or make some other noise, we still have people doing that. What the heck is wrong with you people. I love the fact that computer scientists just know nothing about anything. So for years, by default, all these packages out of the box would go ding every time you get a new piece of email. So we had taken a technology explicitly designed to reduce interruption. And we turned them into interruptions. So you just got to turn that off the whole point of email as you go to it when you're ready. Not you're sitting around like Pavlov's dog saying, Oh, maybe I'll get another email. In the same way, you try to not interrupt other people, I save stuff up. So I have boxes for Tina or for my research group meeting. And I put stuff in those boxes. And then once a week, or however often when the box gets full, I walked down the hall and I interrupt that person one time and say here are the eight things I have for you. How do you cut things short, because people always want to spend more time than you want to spend where you can say Look, somebody interrupts you and says, you know, got a few minutes and say, Well, I'm in the middle of something right now. And that tells them, I'm interrupting it, I'm going to do it quickly. But I gotta get back to that. Or you can say I only have five minutes. The great thing about that is that later, you have the privilege of extending that if you so choose. But when the five minutes are up, you can say, well, I said at the beginning last five minutes, and I really have to go now. So it's a very socially polite way to bound the amount of time on the interaction. If somebody's in your office, and they don't get it. Now, I'm not saying that as a computer scientist, I have an inordinate amount of time to interact with opportunity to interact with people with no social skills. But if you have someone in your office who is just not getting it, what you do is you stand up, you walk to the door, you complement them. For some reason, this is a crucial part of the process. You thank them and you shake their hand. And if they still don't leave, which is pretty much a guarantee that you're dealing with someone from my tribe, then you're in the doorway, you just keep going. What I have found is that people don't like it when you look at your watch while you're talking with them. So what I do is I put a wall on the clock right behind them. So it's just off axis from their eyes. And I can just kind of glance over a little bit when I need to see what time it is, it's a very nice way to get me information without being rude to them. Time journals, time is the commodity you better find out where your time is going. So monitor yourself and update it throughout the day. You can't wait till the end of the day and say what was I doing at 1030? Because our memories aren't that good. So what you do, and I really hope that technology within you know, another five years or so will be so good that the time journals can be created automatically, or at least some facsimile of it. But until then what we do is we monitor it ourselves. So this is what an empty time journal would look like. The details aren't important. But the key thing is that when you fill it in, you've got a bunch of categories and what I was doing and you can do this very informally, but you get a lot of real data about where your time went. And it's always very different. Anybody who's done monetary budgeting, you look at it, you go wow, I didn't know I was spending that much on dry cleaning or restaurants. It's always a fascinating surprise, and you always spend more than you think. But with time budget you find out that the time is just going wildly differently than you would have imagined. The best example of this I know is Turing Award winner Fred Brooks is time time clocks. He's a brilliant computer scientist. But he also has this great array of clocks in his office. And when you go in and talk to him, he says is this meeting about research or teaching or whatever, and then he flips the appropriate switch at the end of the week, he knows exactly where his time went.
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50:15Randy Pausch
A man is a genius. When, when I meet with students, and this is, I think, just as appropriate for people in the workplace, I say What's your schedule, you have a set of fixed meetings every every time every week. And what you have to do is you have to look at those and identify the the open blocks where you're going to waste time, and I can tell you're gonna waste time just by looking at it. So in this case, you've got a class where you've got a class at a certain point, and then you've got a gap until the next class. So I've identified those here. And the gaps between classes that in this case, last an hour or an hour and a half, this is just prime time to be wasted. So what I always taught my students was makeup, a fake class, the fake classes go to one specific place in the library during that hour. And when you're sitting there with just you in the library and your books, there's a pretty good chance you might actually study. So don't go and hang out with friends for an hour, just make that a fake class, make your own little study hall. It's a simple trick. But it's amazing how effective it is when somebody just explicitly does it. When you've got your time journal data, what do you figure out from that? What am I doing that doesn't need to be done? What can someone else do? I love every day sort of saying, What am I doing that I could delegate to somebody else? My sister is again laughing because she knows who that person was in our youth. What can I do more efficiently? And how am I wasting other people's time when you get good at time management, you realize that it's a collaborative thing. I want to make everybody more efficient, it's not a selfish thing. It's not me against you. It's how do we all collectively get more done. As you push on the time journal stuff, you start to find that you don't make yourself more efficient at work. So you can become some sort of Uber worker person, you become more efficient at work. So you can leave at five and go home and be with the people that you love. People call this work life balance for the junior faculty. You may have heard of it in some sort of mythical sense. But it is it is possible, I found that I worked less, I worked fewer hours after I got married. And I got more done. And I was always fascinated in graduate school that the people who graduated fastest with their PhDs, were the people who had a spouse and kids. So how can that be? That's like a built in Botha anger. Right? You know, you got all these other demands on your time. And I'm like a single guy, and I got all the time in the world. And that's the problem. I approach it like I got all the time in the world. So my time isn't precious. When you got a spouse and little kids, your spouse is likely to say things to you, like you better not be in that that grad school more than 40 hours a week. So when you come in, you're not sitting around playing computer games, not that I ever did that. But when you come in, you're coming in and you're doing work. And I found like most people that once I got married and had kids, my whole view of time management really gotten I mean, we were playing for real stakes now, because now there are people whose lives are impacted if I'm spending too much time at work. The other thing about time management, it makes you really start to look through a Christian lens and figure out what's important and what's not. I love this picture. I blanked out her name. But this says blah, blah, blah, blah, blah words is a pregnant woman and it says she is worrying about the effect on her unborn child from the sound of jackhammers. So they're doing construction and the people here are laughing because they can see that this woman who's so concerned about the jackhammers affecting her unborn child is holding a lit cigarette. You got to get really good at saying I gotta focus my time and energy on the things that matter and not worry about the things that don't know I'm not a medical doctor and I don't play one on TV. But I'm willing to bet that if I were the fetus, I'd be saying put the cigarette out mom I can deal with the noise Alright, so in terms of I'm gonna tell you a little story about effective versus efficient. I actually was gonna give this talk a couple of weeks ago and I talked with Gabe about it and we were going to come up here because as a surprise for my wife her favorite musical group in the whole world is the police and has been for a long long time are wonderful group. And so we said hey, we're gonna drive up to Charlottesville and see them we managed to get some tickets. And I said Well honey, well as long as we're up there I promise gave a long time ago I wanted to get my time management talk and she said okay, because it's about a three hour drive so it's very efficient to couple these two trips together. And about two days later she said you know, honey, I know how you are with talks and before you give one for a couple of days you start to obsess
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54:45Randy Pausch
and, and as we talked through it, she said so we're gonna go up and this couples time away. We gotten a sitter to watch the kids and this couples time away is going to be eaten up by you obsessing over preparing this talk. And I thought about it I said Okay, so I Obviously, the right solution is we should keep our couples time our couples time will go up, we'll see the concert, you know, we'll have our time together. And I'll just schedule a different day. And I'll go up on a one day trip, and I'll do the talk. And she said, Wow, that was easy. Right once you frame it in the right way, and you say, yeah, the cost here is that I have to do the drive a second time. But it turns out, I'm doing the drive with my nephew, Christopher. And we talk and my mom was turns out, so the time wasn't even dead time. So there was no loss at all. But the key thing was, we said, it's not about efficiency. It's about effectiveness and best overall outcome. And of course, one of the nice things was that we did get to go to the police concert. And I really want to thank Gabe and Jim Taylor, because we really went to the concert. And my wife was very happy. I'm the guy in the back saying she's not paying any attention to me today. But it was wonderful. And he is he is a charming gentleman in person. He is absolutely charming. So let's talk about procrastination. There's an old saying procrastination is the thief of time. Procrastination is hard. And I have a little bit of an insight here for you. We don't usually procrastinate because we're lazy. Sometimes people rationalize their procrastination, they say, Well, gee, if I wait long enough, maybe I won't have to do it. Right? That's true. Sometimes you get lucky. Right? But, and other people say, gee, if I start on it, now, I'm just going to spend all the time on it. If I only if I only give myself the last two days, I'll do it in two days, because that's the work expands to fill the time available Parkinson's Law. That's marginally true. But I think the key balance here is to understand that doing things at the last minute is really expensive. And it's just much more expensive than doing it just before the last minute. So if you're doing something, and you can still mail it through the US Mail, you have suddenly avoided that, Oh, my God, I've got to do the whole FedEx thing. Now, I love FedEx. FedEx supports our whole universal habit of procrastination. But it also allows us to get stuff there when it really has to be there in a hurry. So that's a wonderful thing. But I think you have to, you have to realize that if you push things right up to the deadline, that's where all the stress comes from. Because now you can't reach people. If somebody is out of the office for just one day, your whole plan is upset. So you really have to work hard on this kind of stuff. The other thing is that deadlines are really important. We are all essentially deadline driven. So if you have something that isn't due for a long time, make up a fake deadline and act like it's real. And that's wonderful. Because those are the deadlines. When push comes to shove, you can slip them by a couple of days, and it's all right, so they're less stressful. If you are procrastinating, you've got to find some way to get back into your comfort zone. Identify why you're not enthusiastic. Whenever I procrastinate on something, there's always a deep psychological reason. Usually it's I'm afraid of being embarrassed because I don't think I'll do it well, or I'm afraid I'm gonna fail at it. And sometimes it involves asking somebody for something. And one of the most magical things I've learned in my life is that sometimes you just have to ask, and wonderful things happen. But you just have to, you know, step out and do that. I want the parent lottery I have just wonderful parents. And my dad unfortunately passed away not too long ago. But there's one of my favorite photographs. Because my dad was such a smart guy. I could almost never surprise him or impress him, because he was just that good. But we were down on a family vacation at Disney World and the monorails were going by and we're gonna board the monorail. And we noticed that in the in the front up here in the cabin. I don't know if you can see in this picture. But there's an engineer who drives the monorail. And there were actually guests up in there with him, which is kind of unusual. My dad and I were talking about that. And I knew because I've done some consulting for Disney. My dad saying oh, they probably have to be special VIPs or something like that. I said, oh, there is a trick. There is a special way you get into that cabin. And he said really? What is it? I said, I'll show you Dylan come with me. And Dylan, who's, who's the back of his head. You can see there, we walk up and I whispered to Dylan, ask the man if we can ride in the front. And we got to the attendant of the attendances, Why yes, you can and he opens the gate. And my dad is just like
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59:02Randy Pausch
I said, I told you there was a trick, I didn't say it was hard. And sometimes all you have to do is ask. And it's that easy. Let's talk about delegation. Nobody operates individually anymore. And you can accomplish a lot more when you have help. However, most people delegate very poorly. They treat delegation as dumping. I don't have time to do this, you take care of it, you know, and then they micromanage and it's just a disaster. The first thing if you're going to delegate something to a subordinate, is you grant them authority with responsibility. You don't tell somebody go take care of this. But if you need to spend any money, you got to come back to me for approval. That's not empowering them that's telling them you don't trust them. If I trust you enough to do the work, I trust you enough to give you the resources and the budget and the time and whatever else you need to get it done. You give them the whole package. The other thing is delegate but always do the ugliest job yourself. So when we need to vacuum the lab before a demo, I bring in the vacuum cleaner and I vacuum it Alright do the dirt hideous job yourself. So it's very clear that you're willing to still get the dirt on your hands. Treat your people well, people are the greatest resource. And if you are fortunate enough to have people who report to you treat them with dignity, respect, and you know, to sound a little bit corny, the kind of love that they should have from someone who cares about them in their professional development, and for crying out loud staff and secretaries are your lifeline. Right? If you don't think you should treat them well, because it's a decent thing to do, at least treat them well. Because if you don't, they will get you. Right, and they will get you good. And you will deserve it. And I will applaud them. My giving a talk on time management with ALF Weaver in the audience, where he's out. There he is. That's like talking about surviving the Jonestown flood. If Noah's in the audience, one of the things that alpha Weaver taught me is whether it's to a colleague or to a subordinate, if you want to get something done, you cannot be vague. And he said, you give somebody a specific thing to do a specific date and time. Thursday is not a specific time, Thursday at 320 to get somebody's attention. And you give them a specific penalty or reward that will happen if that deadline for that thing is not met. And then he paused. He said, and remember the penalty or word has to be for them. Not you. Right, I won't be screwed over if you don't meet that deadline. Oh, bummer. Right. This is an important point to not get wrong. Challenge people. I've been told that one of the tricks is you delegate until they complain about until they complain. But what I found is that under delegation is a problem. People are usually yearning for the opportunity to do more, they want to be challenged, they want to prove to you and themselves, they can be more capable. So let them communication has to be clear. So many times people get upset with their bosses, because there's a misunderstanding. And particularly in a time of email, it's so easy to communicate via email, even if you've had a face to face conversation, send a two line email just to be specific afterwards. And it's not like we're trying to be all lawyer like it's just that, as Judge Wapner said, Get it in writing. If you remember the People's Court, and judge Wagner said, If there isn't a problem, it's not a problem. It didn't take too much time. But if there ever is a problem, well wait a second, there won't be a problem because there's a written record. And that's the magic, there won't be a confusion because you can't disagree about the written word. Don't give people how you want them, do it. Tell them what you want them to do. Give them objectives, not procedures, let them surprise you with a way of solving a problem you would never have imagined. Sometimes those solutions are mind blowing, good or bad. But they're really much more fun than just having them do it the way you would have done it. And you know what, if you're in a university, your job should be to have people smarter than you, ie your students. And they will come up with stuff you would never have thought of. The other thing is tell people the relative importance of each task. I mean, so many people say Oh, my boss is an ogre they gave me five things to do. I'm like, what did they tell you? Which one was the most important? Oh, yeah, I guess I could ask that. Knowing that if you have five things, which are the ones to get done is really important. Because if you're flying blind, you got a 20% chance of getting them done in the right order. And delegation can never be done to you. Does everyone see the difference in the two pictures? This is my daughter, Chloe. I love her to death. But I want her to grow up to be a wonderful person. And I know the sooner she holds her own bottle, the better. sociaux sociologie. Beware upward delegation. Sometimes you try to delegate and people try to hand it back to you. One of the best things I ever saw was someone who had a secretary trying to say I can't do this, you'll have to take it back. And he just put his hands behind his back and took a step backwards.
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01:03:51Randy Pausch
And then he waited. And then eventually the Secretary said, or maybe I could find this other solution. And he said, that's wonderful. I'm so proud you thought of that. Right? It was just it was an elegant gesture. Reinforced behavior won't repeat. And one of my favorite stories in the One Minute Manager is he talks about did you ever wonder how they got the killer whales to jump through the hoop? If they didn't like modern American office managers, they would yell at the killer whale jump through the hoop. And then every time the killer whale didn't jump through the hoop, they'd hit it with a stick. Right? I mean, this is how we train people in the office. Please read the book if you want to see how they actually do it. Because I'm curious. I mean, I know now, but it's really cool how they do get them to do it. So reinforced behavior. You want to repeat it when people do things that you like, praise them and thank them. That's worth more than any amount of monetary reward or a little plaque. People really like to just be told straight up. Thank you. I really appreciate that you did a good job. The other thing is that if you don't want things delegated back up to you don't learn how to do them. I take great pride. I don't know how to run photo copiers and fax machines and I ain't going to learn. Right that's certainly not I'm not going to spend my remaining time meetings, the average executive spends more than 40% of his or her time in a meeting. My advice is when you have a meeting, lock the door, unplug the phone and take everybody's BlackBerry's. Because if it's worth our time, it's worth our time. If it's not worth our time, it's not worth our time. But I don't have any interest in being in a room with six people who are all half there. Because that's very inefficient. I don't think meetings should never last more than an hour with very rare exception. And I think that there should be an agenda. I got into a great habit a couple of years ago, when I just started saying it's a no agenda I won't attend. And the great thing about that is whoever called the meeting had to actually think before they showed up about why we were supposed to be there. Because otherwise it's like, well, why are we here because we had a meeting, it's on all of our calendars. It's just a classic Dilbert moment. So most important thing about meetings and again, this, this comes from the One Minute Manager, one minute minutes, at the end of the meeting, somebody has to have been assigned the scribe, and they write down in one minute or less, what decisions got made, and who is responsible for what by when, and then the email about everybody. Because if you don't do that, you have your next weekly meeting next week. And you all sit around going now who was going to do this, right? It's very inefficient. And it's so fast to just do these one minute minutes. Let's talk about technology, people, and I'm a computer scientist, so they say which gadget will make me more time efficient? And I don't have an answer for that. It's all idiosyncratic. But I will tell you that my favorite comment about technology comes from a janitor at the University of Central Florida, who said computers are faster, they just take longer. That's Zan right there. So that's another way of saying only use technology that's worth it and worth it is end to end did it make me more efficient? And that depends on how you work and we're all different. And remember that technology is getting insane. I walked into McDonald's, and I ordered you know, Happy Meal number two, and they said would you like a cellphone with that? I went to the grocery store to buy 16 slices of American cheese, and you get growlers encyclopedia. So with 16 slices of cheese, you get all of man's knowledge for free.
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01:07:10Randy Pausch
That's just spooky, scary. And remember, the technology really has to be something that makes your life better you guys may have seen this, I just find it very humorous.
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01:07:39Randy Pausch
So only use technology that helps you. I find the technology is good if it allows you to do things in a new way, just doing the same things a little bit faster with technology is nice, but when technology changes the workflow, so I was carving pumpkins a few years ago, and this is FM, a good friend of mine, and you know if you can see it, but down by her right knee is a pattern and you lay this pattern over the pumpkin and get this little special carving knife. And you can instead of these amateurish pumpkins like I made, you get this sort of howling at the moon. And her husband Jeff and I thought this was really cool, but it inside of a reactionary Burning Man kind of a moment, we grabbed our power drills. And we carved our pumpkins that way. Use technology if it changes the way you do things because you get a and believe me the result of a power drill, you get these little Oh, it's just gorgeous. Let's talk briefly about email because email is such a large part of all our lives. First off, don't ever delete any of it, save all of it. I started doing this 10 years ago, right and interesting thing is that all the historians talk about, oh, it's such a shame. We don't have people keeping diaries, we don't know what their day is like, I'm like You fools. We have just entered a society circa about 10 years ago, and I'm a living example of it. Every piece of my correspondence is not only saved, it's searchable. So if I were you know, a person of merit a historian, which is a big stretch, that historian could actually look at my patterns of communication much better than the most compulsive diary writer. Now we could talk about whether or not I'm being interesting, you know, introspective, that's, that's about content. But in terms of quantity, it's great. And of course, you can save your email and you can search it and it's just wonderful because you can pull back stuff from five years ago, so never delete your email. Here's a big email trick. If you want to get something done, do not send the email to five people. Hey, could somebody take care of this? Every one of those five recipients is thinking one and only one thing I deleted it first. Right? So the other four people will take care of this I don't have to So you send it to one and only one person but if you really want it to be done, send it to somebody who can do it. Tell them what again alpha Weaver specific things specific time and then the the penalty It can be more subtle, like you just see see their boss. Right. And the other thing, and I've had to teach, I had this conversation with every student in my entire career because they send email, and then they just wait for the person to respond. And I say if the person has not responded within 48 hours, it's okay to nag them. And the reason it's okay to nag them, because if they haven't responded within 48 hours, the chance that they are ever going to respond is 01. I mean, maybe not zero, maybe that's small. But in my experience, if people don't respond, you within 48 hours, you'll probably never hear from them. So just start nagging them. Let's talk about the care and feeding of bosses. There's a phrase managing from beneath, right, because we all know that all bosses are idiots. That's certainly the expression you know, the there's the sense I've gotten from everybody who has a boss. When you have a boss, write things down, do that clear communication thing. Ask them when is our next meeting? What do you want me to have done by then? So you've got sort of a contract? Who can I turn to for help besides you, because I don't want to bother you. And remember, your boss wants a result, not an excuse. general advice on vacations, phone callers should get two options. The first one is when you're on vacation, the first option is contact John Smith, not me, I'm out of the office, but this person can help you now if it's urgent, or call back when I'm back. Why? Because you don't want to come back to a long sequence of phone messages saying, you know, Hey, Randy, can you help me get care of this, and you call them back and you know, you've been on vacation for a week, they already solved it. And the other thing is that it's not a vacation, if you're reading email, right? Trust me on that. It's not a vacation. If you're reading email, I can stay in my house all weekend and not read email, and it's a vacation. But if I go to Hawaii, and I've got a Blackberry, I'm not on vacation. And I know this, when I got married, my wife and I got married, we left our reception in a hot air balloon, which did not have wireless on it. And Dean Jim Morris at the time, we took a month long honeymoon, which was great, but not really long enough.
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01:12:03Randy Pausch
And Jim Morris said, I said I'm not gonna be reachable for a month. And Jim said, That's not acceptable. I said what you mean, it's not acceptable? He said, Well, I
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01:12:09Randy Pausch
pay you. So that's the not acceptable part. And I said, okay, there and I said, there's a there has to be a way to reach me. And he said, Yes, I said, Okay, so if you call my office, there will be a phone answering machine message that said, Hi, this is Randy, I'm on vacation, I waited till 39 To get married. So we're going for a month. And I hope you'd have a problem with that. But apparently my boss does. So he says I have to be reachable. So here's how you can reach me. My wife's parents live in blah, blah, blah, town. Here's their names. If you call directory assistance, you can get their number. And then if you can convince my new inlaws that your emergency merits interrupting their only daughter's honeymoon, they have our number. Here's some of my most important advice, we close with some of the best stuff kill your television. People who study this, say the average American watches 28 hours of television a week. That's almost three quarters of a full time job. So if you really want to get time back in your life, you don't have to kill your television. But just unplug it, put it in the closet and put a blanket over it. See how long it takes you to get the shakes. Turn money into time, especially junior faculty members or other people who have young children. This is the time to throw money at the problem. hire somebody else to mow your lawn, do whatever you need to do. But exchange time for exchange money for time at every opportunity when you have very young children because you just don't have enough time. It's just too hard. And the other thing is eat and sleep and exercise. Above all else, you always have time to sleep. Because if you get sleep deprived, everything falls apart. Other general advice never break a promise but renegotiate them if need be. If you've said I'll have this done by Tuesday at noon, you can call the person on Friday and say I'm still good to my word. But I'm really jacked up. And I'm gonna have to stay and work over the weekend to meet that Tuesday deadline. Is there any way there's any slack on that? And a lot of times they'll say Thursday is fine, because I really need it Thursday, but I told you Tuesday or they'll say oh, it's no problem. I can have Jim do that instead of you. He has some free time. Now if they say no, there's no wiggle room here. You say that's okay, no problem. I'm still good to my work. All right. If haven't got time to write and do it right. You don't have time to do it wrong. That's self evident. Recognize that most things are Pass Fail. People spend way too much time. There's a reason we have the expression good enough. It's because the thing is good enough. And the last thing is get feedback loops. Ask people in confidence because if someone will tell you what you're doing right or doing wrong, and they'll tell you the truth that's worth more than anything else in the whole world. I recommend these two books Time management is not a late breaking field. Both these books are old books, but I recommend them highly and it's traditional to close a talk like with this like this with, here's the things I told you about, I'm not going to tell you the things I told you about, I'm going to tell you the things that you can operationally go out and do today. First thing, if you don't have a day timer or a personal digital assistant, you know, a palm pilot or whatever, go get one, put your to do list in priority order, you can use the four quadrants or do what I do just put a number zero to nine, but sorted by priority. And do a time journal. If that's really too much effort. Just count the number of hours you watch of television in the next week. That's my gift to you. And the last thing is, once you've got your day timer, make a note for 30 days from today. It's okay, if that one goes ding to remind you and revisit this talk in 30 days, it'll be up on the web courtesy of game and ask what have I changed? And if I haven't changed anything, then we still had a pleasant hour together. If you have changed things, then you'll probably have a lot more time to spend with the ones you love. And that's important. Time is all we have. And you may find one day you have less than you think. Thank you
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