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the protection for the board. Our Thompson and his team who through do it, again, did yeoman's work to make sure that they were were able to meet the standards relative to certain requirements, along with the your appointed board. You know, there were a lot of late hours, a lot of late days and weekends. But we got through it. So I just want to start there before I get going. So I'm going to share with you today information regarding your border. Review and how, what we're doing things we have been productive at our shortcomings and ideally, helpful points that you should know about that the border of you needs to make you aware of. So I always start off with it all starts here. So much is leaning on the border review in terms of what happens in the community, relative to assessments, tax exemptions, in other things, classification changes and other matters of this in the border review purview in terms of the decisions that it makes. So we're going to cover a few things briefly. I'm not going to get into a lot of detail, but I just want to make sure that we're
clear on you know, number of points as relates to the responsibility to border review and what it actually does. So the border view is your board it's a member body appointed by city council to hear property tax appeal concerns, along with certain other matters. Concerning again, the border of property tax assessments, personal property classification changes and other matters associated with the state. Law. And the general property tax sec. It comes it's a good name everybody. Seven of the members are from each of the seven council districts and to his large just like City Council, and they serve for two year terms beginning an odd number year and ending a even number year. And the decision to the border review are appealable to the Michigan tax tribunal. And if the tribunal doesn't get it right, we can actually go to the Michigan Court of Appeals so this is serious business. And 2024 There were a number of things in terms of changes as relates to the ordinance that the border review dealt with. To make sure that citizens were served. It will get it was valuation. We saw over 14 150 individual valuation appeals this year demarche border reviewed and primarily we may not see that many unless it is appeals as presented by either a representative or investors this year a lot. It was more representatives than there were investors as it relates to the large number of appeals that we had. No, we also again saw classification changes, engineering changes and engineering changes, where parcels are either split or combined. Along with personal property bill, there were certain changes in state law where the personal were personal property now owned, that has a true cash value of $180,000 or less is now exempt. All the property owner has to do is follow 5076 with the local assessor and that personal property is exempt until the business is no longer in existence or it has personal property that exceeds $280,000 True cash value limit. The board made sure as we have always done that our meetings were accessible via zoom. It's just like City Council, you can just simply click on the link takes you right to the board review meeting. There is no waiting room. There is no separate separate step or anything that you have to do. The meeting turns on immediately. Our meeting times were always started on time at 9am in the morning, and we were at two locations. This year. We were at Cromwell for eight days and that Samaritan center for for an additional eight days. And you know I think I'd be remiss in mentioning Samaritan if I didn't talk about Mark Owens who literally literally made sure that we had the space at no charge. He gave us again 10 days for the board in terms of we actually were there for eight days but 10 days because we had to set up and then move out it no cost to the board or the city of Detroit. So, again I want to thank Samaritan and Mark Owens are those guys because they helped us out tremendously. But I'm going to provide a summary of again, all the activities and all the things that occurred as relates to the March quarter review. And in that summary, you know, there's going to be some recommended recommended changes for the tax reform ordinance. I think there's some room for us to create some balance in make things a little bit better. Just to make sure that we are being conscious of dollars that we're spending along with making sure that we providing the best service. You know, it's important that we went through this this year, so that we can actually see where we are and what we need to do. We can always work to do better. We can always work to do better. So our biggest our biggest program that we process on a yearly basis is the whole program. We've processed 1000s 1000s of applications a year and that the application is so important to so many homeowners that we have to make sure that we get it right not just sometimes that we get it right all the time. Hope stands for homeowners property exemption and is what was adopted actually into the ordinance Thank you City Council for allowing us to adopt that name. It provides an opportunity for homeowner to see a reduction or elimination of current year property taxes. And because the homeowner has to occupy the property by December 31 of the prior year. It also allows for a homeowner to see a reduction in the solid waste fee as a solid waste fee is a fee and not a tax, but it is reduced by 50% applicants have to apply every year that they need need assistance, but over the past few years over the past few years is made homeowners eligible for the PACE program the pay as you stay program, which reduces back taxes to no more than 10% of the taxable value of the property. And I'm gonna get into that a little bit but we've saved over 12,000 homes from tax foreclosure. And right now today we are working diligently to save hundreds more relative to the pending foreclosure date on Monday. So just to give you a
quick history on where we are and what has occurred over the past few years as relates to the growth in the number of applications. As you can see from 2005 to 2019. There has been a bit of a increase and there was a dip in 13 and 14 but as you can see through 16 1718 and then in 19 there was a steady increase the increase from 14 1516 and forward started from if you remember there was a lawsuit that we settled with the ACLU and it required additional outreach. And that additional outreach. We touched a lot of households that probably were never touched before. And we began to see an increase while that increase to some mean I have seen significant to those homeowners it was very significant because we were able to again beginning to manage and help those homeowners stay in their homes and manage their tax. Debt as we get into 20 inch through 22. Again, this is our catastrophic time period where we're dealing with the pandemic. This is where we saw a major increase in applications. And again, thank you council president because at that time when you were pro Tim, you asked for a additional funding to provide for advertisement so that we could go out and touch again those homeowners. At that time we also implemented a process where people could submit via Docusign. And because of those good combination of efforts, we were able to touch over 4400 people in a very short period of time between September and December, including opening up then TCF center to for applications to be received and then people will be serviced. So again, we will work with city council we were able to touch in save a lot of homes.
through as you can see in 21 and 22 that need was increased even more. Because you again you have a significant amount of homeowners who lost their jobs or lost family members, there was loss of income to the household in those individuals needed assistance. And so we were able to step up and reach out and touch folks and be able to work with them to make sure that they were able to receive those applications and get those applications processed. So we were able to again in 2022 touch over 18,000 unique individuals to make sure that they were able to stay in their homes in 23 we saw a little bit of a decline. But we still processed over 15,000 applications. I would attribute that decline. As you know the market began to turn and people get back to work and those household incomes begin to stabilize that you know we began to see a reduction in applicants but at the same time I don't think we need to relax or make the mistake that there may not have been some individuals that may have missed filing for 2023 and it was one of the reasons that public act 191 was enacted. You actually again and thank you City Council approved a resolution at the end of last year that allowed us to process almost 2000 individuals that did not have to reapply for 2023 Because again, the timing of the pandemic, the scarceness have the ability for some people to be able to file and so also for 2020 for an individual a homeowner will be able to if they miss 2023 will be able to apply for that 2023 tax relief at the July or December border review. And I'm gonna get into that 
a little bit later. But some of the things that were that where we got to where we are also, we did over 21 workshops and resource fairs throughout the city last year. I know that we're only required to do three, but we did over over 21 in connection with other departments. Again, Officer assessor department of neighborhoods in those resource fairs and working with our community partners and other events and meetings. We touched over 4000 households. We touched over 4000 households that way. I think it was important that it was done because again it every time that we do something and we get it right obviously it puts a different perception on the city itself. But even more so we begin to set better standards. Not just for the community but ourselves in terms of if we're stewards that we're being good stewards of a product or policy or a process. Being able to get out and touch the community and work with the community actually sets the standard that we're here to help. We are we are all public servants. So and then the last couple of things that I want to mention is again, our continued outreach to help prevent tax foreclosure. We are working constantly I mentioned it earlier I was on a call last night with treasurer soubry his ex to treasurer where we're working all the way up until the last minute in over the weekend to make sure that we can help save as many homeowners as possible from property tax foreclosure. We're working through tirelessly to help get it done. But again, it's important. The last couple of things as we're also in the process of implementing new software that's going to help reduce our stress and there have
been in the work that we need to do. It's also going to help adjust the processes that we are constantly dealing with on an ongoing basis. It helped put them more in line with the way things work today. And again, I have to give a lot of credit to the support, again of Alvin Horne in our Thompson, who's whose teams are you know, working with me closely to make sure that you know we have what we need. And while I'm not going to disregard Alvin for a second, but listen, whatever art is asking for less. Do it does such an amazing job in my eyes in terms of what I need to get done. And what I need to get done is a universal process that allows a person to apply one application and get to a ton of different services. And that is the long term goal that we're working on. And I need to do what's helped to get that done. So I'm going to bring it up again briefly, but there's a couple things that we have to make sure it gets done in the next little while. So I talked about
pay as you stay pay as you stay was enacted. Right before the pandemic it was actually 10 days before the pandemic hit. Governor Whitmer signed into law, the pay as you stay plan or law. It's the first time that any type of retroactive process has been available for property tax regarding property taxes and to help prevent property tax foreclosure is a simple three step process. A person applies for an exemption on a authorized with an authorized local jurisdiction, which in this case, the city Detroit, if they receive an exemption in any level, we just simply forward that data to the county treasurer, making them eligible for the PACE program that their back taxes have been reduced to no more than 10% of the taxable value of the property and being through the assistance of the Detroit Tax Relief Fund. Thank you Dan Gilbert, who gave us $15 million, and that $15 million is administered through Wayne Metro not to see Detroit, but the bet the balance of those back taxes are paid off. So again, single mom, who lost her mother some time ago and had to go through the arduous process of getting the 
property through probate. She's working at Burger King, three kids $18,000 in back taxes. Once she got the home through probate, we're able to get her into the whole program under percent exemption that $18,000 in back taxes was reduced to $1,059 which was paid off by the Detroit tax relief fund. So again, we're stabilizing their communities. That's what we're doing. And so just another note, the PACE program does sunset next year, July 120 25. And so I go back to it all starts here. You know, we we connect directly to low income homeowners. The whole program provides a tremendous amount of information as relates to what happens was happening in a household. So the some of the partnerships or the programs that we are directly connected to as with the results from a person who provides an application to the whole program. Again, pay as you stay solid waste reduction, parking permit reduction, city council enact an ordinance regarding certain years of parking permits. And if you live in one of those areas and you receive a hope exemption, you actually get a discount on your parking permits. There's actually in the ordinance seniors who receive assistance due to flooding, renew Detroit, you'd be trade Tax Relief Fund, Detroit home repair program, and again, these are programs that are not programs provided by the city, Detroit, these are programs that's provided by other philanthropic or non nonprofit entities, that utilizes per utilizes the fact that a person receives a hope exemption for in terms of getting them through their process. The Lifeline program water affordability real quickly on that a couple years ago sat with Brian Peckinpah and we found that there were 12,000 individuals who qualified for water affordability through the whole program and it reduced the amount of time that they had to spend getting those people into the program. All they had to do was reach out and I actually just had to get them to sign up, but they already knew who they were. 
then again, outside and private programs that again require property taxes to be current and then just other programs and other services. And I could go on all day long with this as in terms of the need from expungement. Right. We have a person in a household who and we know who it is we have the data right because we have access to the courts and all the information. If we're trying to get them to a better place in life, then and we know they're in a household that is low income, then why are we not giving them the assistance and walking them through the expungement process and then education and to a better job. So we have to again begin to connect the dots and as more than a universal process that I was talking about. And so our plan priorities for 2025 include full implementation of a software or software solutions that will reduce the stress access and provide efficiencies and support to the whole program. Reduce the number of resource events and increase city in the vendor participation. So we're not this year, we're not going to do 21 events we're going to
do between seven and 10. But they're going to be bigger and better. They're going to be not we just come and get information where you come and get help. Where you come in and not just receive Hey, this is what you go do know when you come here, you're actually applying for a resource. You're actually getting assistance, you're picking up something and you're leaving and you're walking away with a better quality of life at these events. So that's that's one of our main focuses this year. Development of supportive services and opportunities through partnerships and alliances. That's part of that outreach that I was just talking about through these events that we're going to be working on review of the current ordinance and offer positive changes, positive changes for efficiency and policy. That's all we're really concerned about. It's just making things better. Work to provide more visual learning tools in multiple languages. You know, here's what I learned about our assessment notices. I think our assessment notice is fine. That's not the issue. The problem is people just don't read it. I don't care what language to see people just don't read it. So we've got to get visual. We've got to provide visual aids for people to go look at watch so they can see and understand. That's relative to them. That's what we have to start doing development of more educational opportunities for the border review itself. You know, I think that there is a great opportunity for the border of you again to build and grow us knowledge base. And we do that by connecting them with some of the educational components that's offered by the state tax commission when they're having classes on residential evaluation or commercial evaluation. And then again, working with the office, the assessor we're working on actually building out I would say what could be considered a border of new curriculum for the city of Detroit because we think is really, really important again now and it's been really supportive in helping to provide educational tools for the border of you to learn and grow. So again, I want to thank him for that. And then consider asking STC for an exemption for a whole Pro for the whole program for to assist homeowners with severe health and medical expenses. One of the issues that we recently saw in a change in the state statute to 11 seven year and this was under when it was converted to 253 public act 253 It took away the border reviews right to or ability to deviate from the guidelines what was called substantial and compelling reasons. We have a part of our community that has dealing with serious serious medical conditions and medical expenses. And sometimes your income is above the guidelines. And what's the balance? Do I pay my taxes? Do I pay for my medication? Do I literally go to dialysis that I may even have a
out of pocket that I have to pay? Or do I pay my taxes? And so I think there's got to be a balance in between the two and in the process of of having some discussions on what that looks like. And ideally, we'll be able to write something that the state tax commission will be willing to accept that I'm going to bring to this body annex to provide a resolution so that we can actually take it to the Stax the state tax commission and get it approved. But I'm saying certain things as relates to what occurred in that transition of us not being able to grant those exemptions for those individuals and the potential for those individuals to possibly lose their homes. So we got to focus on that. And then, as I mentioned earlier, the ability for a person which is new under what is now public act 191. Again, same thing statuto 11 Seven you for a hope applicant who did not apply or did not receive determination in 2023 will be able to apply for an exemption in July or the December border review of this year. But the prior year. So our budget request, you know, it's I got a lot of stuff here, but I'm gonna keep it simple. A lot of folks ask for or getting ready or receiving that that 2% increase, you know, just real simple. That's what we'd like to see. The reality of it is the responsibility of the border review is a moving target every single day. You know, again, I believe to some degree the tax reform ordinance was needed. But at the same time, it added some additional things in terms of responsibilities to the border review, and I tried to narrow the scope on how some of that debt or challenges is met, based in keeping in line with the way the border review was currently compensated. And what I mean by that is a perfect example is so on average, a person who works for the city who may be assigned here working to hear the building working and this is their assigned workplace, and they have to now go someplace else to do their work will probably get mileage. So how do we deal with that balance for the border review? And best what was x when the ordinance says that border review you're no longer going to do your hearings in the city county building where your designated workspace is? You're going to now do them over here or over there. So what's the distance what's the cost? And again, it can be a moving target and then when you start talking about responsibility, ethics and all the other things centered around when you start talking about individuals, you know, submitting documentation for certain things. I think the simplest way to approach it is to just make sure that there is an added cost in that per diem or in those days so that the person who has that responsibility just has that cost embedded in then we don't have to get into those extra things or extra steps or extra associated responsibilities because at the same time, when you do that, it's not just that person you're bringing in, you're also bringing in all the individuals who are responsible for correcting it, adjusting it, paying it, allowing it to be done I mean, it's there's a lot of components right. So now, we're talking about for this one thing, we're bringing in three or four additional people, and then what does that really cost? So let's just narrow it down. And let's just, you know, again, add that to the compensation and be done. It makes it easier for everybody and a lot more cleaner. And then again, there will be there will be additional things that will come up that either this body or somebody is going to ask the border of you to to address or do and we just need to make sure that the border of you is properly compensated for all the things that they're asked to do. This is no longer the body that just hears exemptions or appeals or just sits behind a desk and looks at paper and makes decisions on applications. This is an active, active moving. Actual life in action actually say heartbeat of the city, because so many people depend on this resource, and so many other resources depend on it. So I'm just going to conclude with saying that you know, we've, we've got a
way to go. We've got a lot more to do. And I think that you have amassed the right individuals at the right time that is willing to step up and be responsible for the task that's in front of them. As we go through, we grow together, we learn together. You will find that people teases quite a bit because we're all oftentimes eating together. But that's what family does. In this job and this process. You have to have so a lot of camaraderie because he is the artist to get through. All the border of you does on an ongoing basis on a daily basis is listening to pain. We listened to the pain of our community on a daily basis. We listened to the issues of the person who passed we listened to the person who is dealing with someone in their household who has cancer or someone that is literally passing in their household. I have been to a untold number of funeral services because of just the relationship that I have built with a number of folks in our community. But it's again, it's what we do. It's the standard that we've set. It's the place that we'd like to be, and the border of you provides an undeniable and undeniable service to this community. Just simply ask that you compensate them accordingly. So there was a couple of questions and I don't know if it's proper to address them now or that were sent to me earlier. Through Mr. Whittaker
purpose of our existence is clearly defined in the charter and that is to ensure honesty and integrity in city government. To do that, the charter requires that the Office of Inspector General be independent, so that when we investigate or audit to detect root out and prevent waste, abuse, fraud and corruption in how we govern, or how and with whom we contract. We do so in an objective and an unbiased manner without any internal or outside influence. And I believe thus far we've been able to do just that. To that and it is important to note that neither my office nor I can investigate or audit anything or everything. The charter does not provide the Office of Inspector General or the inspector general with such latitude or omnipotent authority. Instead, the charter sets limit on who and what we can investigate or audit. In other words, what we do is driven by the charter. More specifically, we are charged to investigate the official conduct of a public servant which includes contractors and those who want to be a contractor with the city. But the investigation or the audit must involve matters concerning waste, abuse, fraud, or
corruption. So how do we investigate or audit we start with the review of the complaints, which includes evaluating and vetting of the complaints. For example, doesn't the complaint involve a city official employee or contractor? Does it involve an official action? Does the Office of Inspector General have jurisdiction? Or does another agency or entity have jurisdiction over the complaint? I mean, is it a legal issue or a legal matter? Is it a question of violation of ethics? Is it about hostile or toxic work environment or is it about waste, abuse, fraud or corruption involving the city? Once we determine we have the authority and the jurisdiction, we can initiate an investigation or an audit and when we investigate the charter, not I or my office, the charter requires that all public servants and contractors cooperate, that no one can retaliate anyone for cooperating or participating in our investigation or audit and the charter furthermore authorizes our office with access to all city records. And it is based on our investigations and audits that we make our findings. So how do we make our findings we gather all the relevant evidence. We identify and seek information from those who can provide us with the context to the complaint. We interview witnesses and we review records. For example, timetables, timesheets, invoices. charts, graphs, audio visual recordings, emails, internet searches, court documents. In essence, we gather all the pieces of a puzzle. Then we organize the pieces and analyze the evidence. Sometimes we do that by creating a timeline. Sometimes we compiled tables, and sometimes we make charts. Sometimes we juxtapose information from up and down and from right to left. This is when we start to connect the pieces of the puzzle together. And when we finish connecting the pieces, then we make our findings. What does the picture say? What does it look like? And then we ask, Are we being critical? Would our findings affect anybody? If so, that person has a right to refute or dispute our draft findings. So we provide the affected party with an opportunity by inviting them to submit a written response to our draft findings or through an administrative hearing so consider a picture a puzzle. There might be a missing piece or two. And those one or two pieces could make a huge difference on what the entire picture may look like. So show us or give us that piece. So that we can see the whole picture or show us how we can look at the picture differently. Maybe we were looking at the picture upside down will come and show us and turn that picture around so that we can see it the correct way. Our goal is not just to find waste, abuse, fraud or corruption when there is one. Our goal is to be accurate when we find waste, abuse, fraud or corruption. After the puzzle is complete, we close the investigation by drafting an internal memorandum with our find with our final findings or issuing a formal report with our final findings. Now you know who we are, what we do, and how we do it. So the next reasonable question for this body and the public would be What did you do with the money we gave you last year? In short, we did a lot. So let's look at calendar year 2023. We received and reviewed 295 complaints and closed 300 We initiated 21 investigations and closed 17. All of the closed investigations are summarized and reported in our quarterly report, which in accordance with the charter. Let's continue on to calendar year 20 through 2023. We also conducted one administrative hearing issued for interim suspensions defended our position during an appeal of interim suspensions before this honorable body. We also defended lawsuits filed against us. Yes, lawsuits were filed against me, my staff and the office. We defended those lawsuits by working with the law department attorneys and outside legal counsel and got those cases dismissed by the courts. We worked with local state and federal authorities, with some finally resulting in criminal prosecution earlier this year. And to save money and resources we conducted joint training sessions with the Detroit Public School community District Office of Inspector General and each of us in our office attended various trainings to maintain our respective certifications. So let's look at more in calendar year 2023. We also published four internal memorandums and official reports. We published four quarterly reports and timely fashion. We published four editions of good government newsletter and you can read them all on our website or the city's website.