Hey, y'all everyone's jumping in. Love it. And I'll let you kick it off. I think everyone's connected to go.
Awesome. Hi, everybody. Good morning, or good afternoon, wherever you are, I guess. But welcome to the horses for health professionals q&a call. It's been a hot minute since we last saw you. So in the chat, please let us know what is your biggest win this week? What are you grateful for today? As well as What project are you working on? Right now? Okay, so don't be shy share away. We'd love to know, again, if you put down the I honestly think if you put down the plan, you're kind of setting yourself for accountability. You're calling yourself out on that, right? Yeah. All right. So before we get started, definitely want to do some housekeeping for you. So again, don't forget to book your milestone calls. I have one coming right up, Becca excited about that. So we have three different milestones. One is completing five Facebook Lives, or doing three sales calls or complete one sale and or throw 10 affiliation pitches. So don't forget that where we would basically walk you through celebrate with you, but also walk you through what the next steps are. So definitely don't forget to book those milestone calls. And if you're upcoming up with Ford renewal, please check your email for renewal options. And definitely reach out to us if you have any questions at all. And if you haven't gotten a chance to listen to the critique, you still have time to finish that and submit any questions that you have for tomorrow's call with a coach or if you have any specific questions you would like to work one on one with a coach. Don't forget to book your monthly laser coaching call guys. We are going up to the last week of March. And we still if you haven't booked our laser coaching session, literally you can use it for anything you like. Okay, so don't forget to book away. All right, so so be taken away.
Awesome. Thank you, Hannah. I love your energy. I always love seeing you guys on this call. So if you guys today we have a short call. So if you haven't submitted questions, usually, I give you all a slap on the wrist. But for today, if you have questions you haven't submitted them, definitely pop them in the chat. And we're going to get to them. I'm going to start with a mindset minute and start with the questions that were submitted. And then I'm going to tackle whatever questions you have. But it always always helps if you submitted ahead of time because we're able to prepare, able to grab any resources we need for you all of that good stuff. But today, we have a short call. So definitely wanna make sure your questions are answered. And we're going to dive into that. Cool. All right, so today, I wanted to start with a mindset minute. Again, as usual, you know, from the trenches, from real world from real life from what's going on, and really is about the power of resourcefulness. And it's a word that you'll hear me say a lot or use a lot. And you've probably if you've gone through if you've binge watched the mindset library that we've got in the membership site, you're gonna hear the word resourceful, and resourcefulness a lot. And I think it's I think it's Richard Branson team can correct me if I'm wrong. That said, you know, it's not about your resources, it's about your resourcefulness, right. And it's a quote that I love, because it really what you know, it really just reminds me of that muscle that I've got that muscle that y'all have got in terms of when things get challenging, right, that you can pull from. So for example, and resources can mean all kinds of things, I think the first place your brain probably goes to without is money, which for sure is, is definitely a primary resource. Resources can also be time, right? For a lot of you, time is scarce. If you've got a full time day job, if you've got, you know, kids, if you've got you know, things that are demanding 16 hours of your day, time is a really scarce resource. Sometimes your resource, your lack of resource is your mental health, sometimes your lack of resources, your mindset is struggling on a particular day on a particular week, or whatever it might be, right. So when you're when you know, with the sort of the lower the resources, the more resourcefulness you need. Now, what's interesting to me about this concept, and I can see it like I could tell you, you know, different I could see like different milestones in my life where this was like, I could write a whole book about that chapter. I could write a whole book about this chapter, you know, and so were the so on, right, there's like some key sort of, what's the word I'm looking for? Doo doo doo doo like the valleys right? In the peaks and valleys of life. There are some key valleys there that that really is where I built that resourcefulness muscle, right? And every single time we face a challenge, which SPOILER ALERT tangent, like the bigger your business, the bigger the challenges, okay? And the reality is every time we face a challenge, and you know, the in most recent times, you know, for example, Facebook ad algorithms changing, huge challenge, especially when we had a big sales team. That was depending 90% of their calls that were coming on their calendar. Were coming From Facebook ads huge overnight from one second to the next challenge, right? Those are the moments where your resourcefulness muscle is needed. That's, you know, that is where all of the different work that you've done up until now is going to be put to the test just like when you know it goes to time to move a couch, that's when the muscle that you built at the gym, all the times you weren't moving a couch is really going to be put to the test is really going to be put to practice, right? It's also where you're going to continue to build muscle, right? The resourcefulness, the resourcefulness muscle and I know for any anyone that's in, you know, medicine, you're probably like, wait a second where anatomy chart if you finding this muscle, but you know what I mean? Right? Um, you know, it really is this, this, this, this thing that you've got to that you've got to develop over time. It's this thing that you've got to practice over time, it's this thing that you've got to lean into over time. And the reality is that, you know, it sort of comes in levels, but it's something that is available to everyone. What I mean by resource limits is when you come up against a challenge, are you going to claim defeat? Are you going to say, you know, what, I, I got on the bike, I started pedaling, and I fell off and I skinned my knee, are you going to get back on the bike and try again and realize, okay, I got to work on my balance, I got to, you know, look straight ahead, not look down, whatever it is. Or you're gonna say you know what bike riding isn't for me. Now, both are an option. Like with anything right with with riding a bike, I like to kind of use a silly example. Because I feel like it really helps for you to realize where you've been resourceful in the past. But you know, skiing might be more difficult or, you know, learning your online business, right is a whole other level of challenge. For those of you that have kids or nieces or nephews, you see this all the time, right in terms of these challenges that you've overcome, of course, when you were 1011 12, whatever it might be, and that they're facing that are there big, hairy, scary challenge right now. And you see this lesson play out in terms of are we going to, you know, can we do this? Are we going to do this is really the decision, the decision comes first. And the action comes after? Right? So in terms of resources, I mean, I'd love to know, first of all, if you're picking up what I'm putting down, I'd love to know, in the chat, you know, do you have an example even like have you do notice cases in which you are resourceful? Where you're like, you know what, Alright, I'm gonna figure this out. This sucks. I'm gonna figure it out. And it could be as simple as Oh, crap, I thought I defrosted the chicken and I didn't. So what are we having for dinner in about five minutes, when I thought I was about to grill this chicken? It literally could be it's a figure out a bowl thing, right? It's, it's the ability to figure things out, it could be something as nominal as that, and you're figuring out might have been DoorDash, it might have been, I don't know, figuring out how to thaw the chicken some other way right? Or, or whatever, right Change of plans, ordering pizza and saying screw it. Or it could be real big challenges. Like for some of you guys, it could you know, it could be life changing challenges, you know, we've got people in the in the room who have been through divorce and death and foreclosure and all these different things, those are much, much much much they require a much bigger resourcefulness muscle, of course, then Thawne some chicken, right. But I want to kind of give you the full gamut of, you know, where this comes up. And, and also so that you can see like we are challenged today. Right? Like Oprah says, when I get into my little personality mine, she says, I love that phrase, you know, like the challenge that you have today? Where is it on that spectrum, right? And have this sort of, you know, therapy session with yourself coach yourself of like, can you do this? Right? Chances are good that the answer is yes, chances are good that there are there is evidence in the past, where you have overcome more difficult things where you have been placed with more difficult things. And here's what I'm going to come to the chat. So I definitely want you want you guys to pop in there. And I want to come into that in a second. But I don't want to lose my my train of thought, which is really that you know, what I found over the course of the years, what it's been, it's just been a fascinating thing. fascinating thing is that the people that have moved the fastest oftentimes, our clients that have had to that I've had no choice but to get resourceful that I've had this for whatever circumstances again, the circumstances always differ, right? So it could be recently divorced, you know, it could be you know, facing financial challenges, it could be just lost their job, it could be, you know, all these different things, something changed at work that all of a sudden is like, Oh my God, I've got to get out now, for example, most recent, you know, panini mandates, so, you know, all of these different things are a challenge or this external force, and all of a sudden, it's like, alright, what are you gonna do Valerie? Right, it's the universe going, are we gonna, are we gonna quit or what? And what I've seen time and time again, is again, if I'm comparing if I'm looking at statistics, you know, over the course of our program for people that have not had to get resourceful for people that the investment in our program was a drop in the bucket that their job was actually kind of cushy, and you know, yeah, sure, they'd love to make a little more money and Yeah, they'd love to have a little more freedom, but it's really you know, it's kind of a nice to have, it's not a must have. There's a lot more time and lacks and You know, whatever, usually nine times out of 10, to where I think you guys have heard me say this before, we've had to joke with our clients in our mastermind of like, do you need me to charge you? $100,000? Because I'll charge you $100,000 So you'll show up to the call because I'll do it. You know, and, and, and again, and then we've had clients that it's like, oh my god, like, if this doesn't work, I'm really kind of screwed. All of a sudden, there's that fire under the booty of like, well, I guess I'm not hitting the snooze button because I don't have the luxury. I saw that today regarding, you know, completely different topic in terms of a person not having the privilege to do something. And I think to myself of like, How many times have I not had the privilege to hit the snooze button? Have I not had the privilege to quit? Right and and I'm grateful I could sit here and be like, other people are more privileged than I am. I could sit here in my woe is me in those moments. Or I could just take that and be like, Alright, then I guess you got to get to work. I guess you don't get to tap out. You don't get to loser. Like, is there a speed dial for who's gonna bail you out of this? Nope. Okay, then I guess you'd better roll up your sleeves and figure it out. Right. So similar, whether it was you know, the Facebook ads when we had a large sales team or whatever, right. But these challenges where it's like, alright, sister, we've got to figure it out. And you've got about today, you've got about by end of business data, make a decision. And it's a difficult decision, whichever way you go. So I wanted, I wanted to share that with you guys. Because, you know, I really think it's just such a powerful habit, muscle lifestyle decision, you know, to really adopt and take into your day to day, it's something that is going to continue to give you ROI over the course of anything that you do. Of course, specifically, you know, talking about this program, talking about your you know, your course, or whatever it might be when you hit a challenge, and you will, and you will have several right, I you know, I want you to obviously I'm biased, but I would love for you not to quit on yourself, that is definitely an option. You can absolutely quit on your dreams at any time. And that is unconventional advice, right? Because most people would tell you, you absolutely, you know, you shouldn't quit, you can't quit. No, I'm telling you, you can quit call it quitting. Let's call it what it is, it's quitting on your dream. But obviously, I'm biased on that you should. If you're asking me for an opinion, I think you know, is if you want an unconventional life, if you want a grandiose light, if you want an atypical life, if you want, you know, something that is not regular, you're gonna have to do non regular things, quitting is regular quitting is, you know, quitting is for people that that are not willing to do what it takes to get the results. Right. So I want you to think about that. And I know that does not mean you know, Gary Vee style, never sleep, or work, you know, until your eyeballs bleed. That's not what I'm saying. But for sure, I want you to I want you to think about that in terms of, can you you know, what resources do you have available? And where can you get resourceful? Where can you tap into that? Who do you know, who can you ask? Of course, you know, if we're talking about this business that you're building and our program, reach out, like Hannah said, right, like, you know, pressure in your heart on booking those calls, we are here for you, right? Whether it's one on one, or in group, all these different, you know, ways that you can reach out. But definitely tap into your resourcefulness. How can you get creative, right? So for us, for example, when we had that sort of big Facebook challenge, which I can't remember, now, it was 2018 2019. It's been a minute, but we're having a different, like, algorithms keep changing, right? So right now we're having we're actually tangent, we're going to be teaching you guys with Facebook ad strategy that is working really, really soon. But there's a whole heap of ones that were working and aren't. Right. So again, this does not stop, right? The the this ability to have to go, okay, what are we going to lead to instead? Like, how are we going to replace this part of lead flow, this continues, so I want you to get used to it, and that it's not going to be cushy and easy, not at the beginning, not at the middle, and there is no end. Okay, so I want you to think about the fact that it's like, you know that that is your new if you're going to be an entrepreneur, and for some people in this journey, you're going to be like, you know, a timeout, actually, you know, being a nurse in the ER at three in the morning isn't that bad, that's totally fine. But if you're going to be an entrepreneur, literal, job description is fixing problems for a living is solving problems. That's literally the definition, right. And as a business owner, you may or may not resonate with the word entrepreneur. But if you know if you are a business owner, you're going to be running your own thing that is literally your job. That's going to be your main job. It's as a matter of fact, as you grow as you stop wearing all the different hats as you stop being the coaching department, the sales department, the marketing department, the admin department, and all the departments your job becomes more and more like 80% of it goes to you get to solve problems is on you. Okay, cool. So I want to I wanted to share that I want to I'm gonna come in the chat. I definitely want to know if you guys are resonating with this and if it makes sense, and I would love love, love to hear also in terms of examples of you know, when you've been resourceful Okay, I see some gratitudes that I missed. Becca says, I proved it appletree yesterday, it was in the moment of realizing in any second Oh, the trunk, the trunk I was cutting could fall on me I had to stay deeply present and stay safe and have an outcome I desired. I love that Becca and I feel like you know oftentimes I think Hannah just said this right? What you focus on is kind of what you get right to some degree and so staying in the like, Okay, this isn't working. This isn't working. This is well possible problem over here. And then what is working? What do I want? How am I going to get the result where it's like, oh result is going to be I'm going to cut this thing and the thing is not going to follow me cool. Let's make that happen. Right? That doesn't mean we have control over absolutely everything No, but we have a control over a heck of a lot. And we have control over our mindset and that's the main most important thing I see that I'm you know, I'm a I'm a person that y'all I'm an accidental like, I'm out there coaching without permission half the time, just with people that I meet even on the dance floor, I'm like, you open some feedback on that. I think you can see that a different way. The reality is how we see things is oftentimes, you know, is oftentimes how they become it because we make them the company it's how we go into the app, the actions that we take and what we make happen okay, Christina says I've overcome my negative self talk about my program and new venture with a lot of mindset work and it has been amazing for other aspects of my life as well. I love that Yeah, and that's what we hear all the time is my favorite thing to talk to clients about. Especially when you know when graduating etc is like where has this been a domino effect where else has this affected you you know, in terms of like, where you notice it coming out in your parenting or in your conversations with your partner or in your friendships or setting boundaries or things that you're like oh, actually little audit here that's not serving me anymore. What's interesting is when you're doing these small micro tweaks like you almost feel like it's not it you don't even notice it happening but when you're when you kind of take stock which I love to do that love to do that love doing it monthly love doing it quarterly love doing it yearly you go holy cow that was actually huge, right? Kind of like you know with anything whether it's progress on your fitness or whether it's kids growth and you if you see them every day you don't notice and then all of a sudden you look in their jeans are two, two inches too short. Okay? So do that for yourself. Okay, Shakira sales pages brought me brought resource limits out of me it was very challenging but I figured it out I love it here I love that love seeing you guys especially when you post in the Facebook group please post be trigger happy with the post because I love love seeing you know especially like completion things of like you know when Kristen posted I think a couple of days ago of like did the sales call it you know it was stressed out all you know that's the real stuff is like what was it like? You know, you don't have this picture of Kristen with her feet up on the desk smoking a cigarette. Okay, it's really like no, I just got through it. I was like, you know, probably sweating bullets do look more like this right? But got through it. That's the real stuff. So I love love seeing that love seeing the pushing through that's how you're gonna get the results okay, I'm finding in the past I didn't have time to do something like this but now with having an organized to do list at a plan I'm finding tons of time to implement this and loving and learning new things and I'm loving it I love that I love that and I you know I'm inspired like the I have a Facebook Live that I've been wanting to do for a while so you know you guys for sure team will share it in the in the Facebook group when I finally get up and do it. But really it's about this don't have time thing and it's about this sort of, you know, I'm gonna I'm definitely gonna do it just not right now a thing because that's a conversation that comes up so often in terms of like, just now's not the right time. September January, pick a month. Oh, it's always a different month, right? It's always a not now, man. It's always not, you know, March. But But it's so fascinating what we do to ourselves in terms of this, like, you know, I don't have time and it's this thing that keeps us safe from really all the difficult things that you guys are doing right now. It's cool. I love it. Okay, cool. Um, Krista I also done a lot of mindset work over the last month after almost quitting and giving up on my course yeah, my husband through this work through his work has really inspired me to change my mindset. I love that I love that I love that and it really is like this, this contagious sort of energy right? So when you start to uplevel your mindset when you start to be resourceful and take that into your day job into your household into your whatever you start to notice I mean, you know other people it'll bounce off of you right? So you will you will inspire others they will inspire you. Or sometimes you're gonna start noticing like ah, this is you know, this what I'm seeing here it does it doesn't it doesn't actually Jive or you know, and some people will come with you on that journey some people will not so love love seeing when when it does happen and it cross pollinate. Okay. All right. Um, yeah, anything else I should see before we get into questions. Any any other things on this? I know there's a lot in the chat so make sure if you're if you see anything else on this topic, can you shout it out?
No, I'm just seeing a lot of like people reaching out to people around them and I think this is great. Like, you know, I remember I saw a post on Instagram I would like to share with you guys there are three things that are super hard to say. One I'm sorry to I need help three we're sure sauce like that is impossible to pronounce. All right. But so I need help is one of the things that is really hard to say. So I we totally understand this is not easy. But you sometimes being resourceful is really reaching out to ask for help
sometimes so true. I love that. Well, I love seeing that in terms of like, you know, you guys are talking about asking spouses and you know, and it could be even like, hey, I need you know, help with more time like can you handle this other things that I've got more time or can you you know, are reaching out even in the group Like, hey, has someone figured out Calendly? Like I can't I'm stuck on this one part and it's Saturday at three in the morning, posting it right but it is that sort of like a I feel some kind of way about asking for help. I don't know where we all pick that up as humans, but we did. So I love that quote, Hannah. Awesome. Okay, so let's let's dive into questions. Let's let's jump in. And if you've got questions, because we've got a little bit of a shorter call, I'll take a couple questions that were not submitted ahead of time as well. But we're definitely gonna start with the submitted ones.
Sounds good. So the first few comes from Kristin. So the first one she as I'm working on pa s, I also sent out my first email campaign telling people about my new program, as I understand it, pa s is framework and subject matter for our Facebook Lives. Should I also be using it for my emails with or without video?
Yeah, um, great, great, great question. So um, yes. So you could do both. So with you know, so what I like to do, I'm super lazy with you know, emails. So what we do is when I do a Facebook Live is we have like, the simplest of all emails, which is, you know, two sentences about it, and the link to it. And that's my email. So I would definitely, you know, first of all, always, I like, when we talk about email, I always want to remind that that's really the only thing that you own. So Facebook could disappear tomorrow, Instagram could disappear tomorrow. Right. So we'd love to start that we're super grateful to Zuck. Even though sometimes the algorithm is like, what are you doing to us? But you know, the reality is, it's not something that we own, we have no, you know, we just don't own it, right. So start there amazing that we can make money off of there, especially, you know, without spending a cent doing organic stuff. But always, always make sure you're building your email list and cross pollinating. So I would say I would just I wouldn't overthink it, I would say, do a Facebook Live and send it out, if you want to get a little craft beer, and you want to spend a little more time on it, do it. But the most important thing is making sure that as many eyeballs as possible see it. So a lot of people on our email list also are on our Facebook and vice versa. But we want to make sure that you know that it gets as much play as possible. If you want to be extra. What we try to do, and this just depends on Team availability, is you know, if and if I were to plan it correctly, and all that good stuff, if you send it out, the sooner the better. Like in an ideal world, and I know I'm talking to perfectionist, so I'm gonna at the risk of y'all trying to do it perfect, which I really don't want you to do, I want you to get it done. In an ideal world, you'd have, you know, a scheduled thing that you always do on the same time you email it ahead of time, by the way, I don't do any of this, okay, by the way, just just to clarify, you'd schedule, you'd say I'm going to go live tomorrow at 10, you'd tell them 15 minutes ahead, you'd go live at the time, then you'd send it immediately after etc, etc. All of that is to say the more people are on actually live Facebook is going to prioritize today could change next month, the algorithm is going to prioritize it so that more people so that it shows Facebook, the bot thinks oh my god, people want to see this. Let me show it to more people. What we do are very amended, even with all the team and all the support and whatever what we do, because I don't know, I don't want to do all of that, right. And I want to build a business that fits my lifestyle. That all sounds like too much and too stressful. And the commitment phobe in me is like Nope, not gonna do it. So what we do instead is when I'm inspired to do a Facebook Live, I will usually let whoever is on the team working at that time, no. And what we'll do is they will share it on my you know, they've got login, so we'll share it on my personal profile. Usually as I'm live if they happen to have caught me, or 1520 minutes after and send out an email, right, there'll be prepping the email while I'm on live. And again, it's a super lazy email where it's two sentences and a link. And then it goes email blast so that hopefully within an hour of me going live, that's when we get the most people that we could have caught now again, this is this depends on we've got a whole bunch of people on our list that are out of day job can't watch right now might watch it tonight might watch it this Saturday. But we just want to prioritize as much as possible, the only thing I can tell you, because everything requires testing for us to really know and things change. But what I can tell you is we've done it two ways, which is not sending an email, usually, because I haven't had anyone around at that time to help and I couldn't do it myself, maybe I was I was traveling. So I was you know, I'm not going to log into my email software, I'm just doing it from my phone. And that's that. And we've done it with sending emails with sending emails definitely gets us much more views on the Facebook Live, which of course views translates to booking calls, or whatever it is that this call to action on the video is. So that's why I've sort of, you know, notice how we can do it the perfect way so to speak, which will change a million times over the course of you know, you know, the year and the years for sure. Or my abridged version is okay, it's definitely worth worth sending one email. You know, it's like it's worth the time. Yeah.
Can I ask a follow up? Yes. Well, technical, but probably a quick answer. So when you're going live on your Facebook, or you or your is your team saving that video to something else and then putting it in the email. Are you sending a link right to the Facebook Live like Yeah,
yeah, that's a great question. We're sending the link straight to the Facebook Live
when sending people to your Facebook page to watch it live on it.
Because what that's going to do is that's going to give that's going to tell Facebook like Oh, instead of 10 people watched it. 100 people watched it right. 100,000 Yeah, for sure. Yeah. No, that's a great question. Okay, awesome. Let's go to the next question, Hannah.
So the next question is also from Kristin. She said, when I'm on a sales call, I understand that my goal is to have them say yes, they want to buy a right there on the call, like, give me your credit card and done. But what about the contract doesn't have to go with to them for us to read. So technically, they don't really buy the day on the call. It may take them a few days to read the contract and then pulled the paying trigger. And she I have set up everything, but I feel like I'm not ready to accept a sale. I don't want a mindset to talk me out of a sale. I haven't even had yet.
Yeah, well, first of all, I want it like, that's a great question. And I want to kind of start backwards. First of all, I love the fact that you're recognizing that it's like I don't want the mindset to talk me out of a sale. Right? So I love this. So I love in terms of like, yeah, like, you know, you want to be prepared. And I don't. And also like you're recognizing these fears or challenges. Sometimes it's just mindset stuff. And sometimes it's a technical thing. That is sort of like, oh, I don't know the answer to that. So therefore, I won't get on a sales call. I love the awareness around that because so many people, myself included right with other other other areas that I'm newer at. So I'm like a newer real estate investor. I'm newer at dance, I'm only less than three years into that journey. Right? So I noticed a lot of these lessons. I noticed them like popping back up on like, oh, it's it's, it's interesting. It's amateur hour over here, right? So I love like, what I see awareness around that, because that's really the first step to being like, Okay, let me again, ask a question and figure out how to do this before I get into this. Okay, with all that preamble aside, let me have the question for me. So I make sure I don't, I don't miss it. So there's two ways, there's two ways to go about this. And this is completely up to you guys, in terms of what you want to do what your how you want to run your business, what your policies what you want them to be.
If you asked a lawyer it, you know, if you asked our lawyer, what she would prefer is of course that you know they sign the contract first before getting access to anything in terms of paying not so much she wouldn't she would probably be more agnostic on that of like pay first and sign contract signed contract then pay the reality, though, so so so what for sure is the case is if you're taking payment over the phone, two things, A, that's going to be a lot easier. It's this is a an inexpensive sale. You know, this is what, you know, traditional sales, the way traditional sales go is, you know, the answer comes first, the decision comes first. So the yes comes first. And all the other stuff, all the logistics come after. So for many years, when we did sales over the phone, this is exactly how we did it. And we did this with, um, let me think, yeah, even even $20,000 programs, this is how we did it. So we took the sale first and then an even for even for a $20,000 program that was like gonna be a $1,000 deposit. And then, you know, figure out the payment plan. Because usually, you know, we usually we wouldn't get a pay in full over the phone on 20,000. Right. So that's how we did it. Now you're gonna get here's, here's where I want to give you kind of all the things to consider. And then you can make the decision on how you want to run this, you're definitely going to get higher conversion rates. So you're going to get what that means is out of 10 people that you're talking to if you're enrolling, you know, you're going to enroll four instead of two, right? If you do it this way. What it also means is that once in a blue moon, you're also going to get people that you know, you've taken payment on your side. Okay, great. Welcome to the program, whatever your hugs section of the call is, I'm going to send you the contract in a minute. You know, please be sure you sign that bloody bloody blah, whatever it is that you say. And some people when they look at the contract will be like, actually, I know, I can't sign this, uh, you know, I'm not I don't agree with point, you know, be okay, cool. And what you know, and again, we've gotten this over hundreds and hundreds of sales, I want to say twice, maybe three times. And a couple times what it's been is really either a clarification on the clarification on the content, we've gotten more than that, like, Hey, what is this? Can you help me understand what this means? No problem like that we've gotten answered the question nine times out of 10. That's really just, uh, okay, cool, great. You know, and then, you know, and then the other thing that we've gotten is, you know, come on those two, three times as bad either one that's like, you know, I'd like this part amended, which we never ever do, where we're like, I'm so sorry, we can't do that, you know, no problem, if that's not a fit for you, and we'll refund, right? So if you have if you don't have a contract in those two, three occasions, and usually what we've seen that in those in like, in some of those conversations, what you'll notice is like, do you really want to work with this client? Right? So like, depending on what comes up is like, if anything, this protects you also from being like, you know, what can accommodate but it sounds like we're not a good fit. Let me just do a refund and you know, no problem. No worries, no hard feelings. So though, again, that's gonna happen a minority of the times. So my preference for you guys especially because of lack of volume would be to do it in that order. Now, if you want to do it the other way around what's going to likely happen person, it's just the more barriers The more hoops for people to jump through, the more chances for them to drop off either for you No cold feet is a possibility or for laziness, which, you know, calling myself out on this, like, half the time I intend to buy something, and I'm like, Oh, I'm going to get back to that as soon as I'm done with whatever, and I forget, right, or I, you know, whatever, it's just too too difficult on my phone, or whatever I'm gonna get, I think I'm gonna get back to it with the best of intentions, and I forget. So it really is, the more hooks you get, you give people the more chances to fall off. Now, one last thing on that, that I'll mention for you guys to decide what you can decide on is, and this is definitely where lawyer would for sure say is don't give access to anything to someone that has not signed a contract. So don't give them don't deliver without having a signed contract. Right? Because that ultimately is going to, it's going to be what protects you both in terms of keeping your intellectual property safe, which I know we've had a lot of questions about before. Keep, you know, whatever reason, you know, refund requests, or whatever it might be just like, I mean, a lot of you guys work one on one, obviously someone comes to you and has been working with you for three months. And then they're like, actually, I'd like a refund on all of my one on one sessions. I mean, that's not a thing, right? So I'd like my time back, you can't get that. So. So make sure that you you have that in place in terms of you know, whatever automations that you are going to set up later. But other than that, it's up to you on contract first payment first, at first, especially for something as low as $2,000, I would definitely do payment first and an understanding go into the mindset I want you guys. The mindset is so so key on the verbiage here, so this is the part where you know, the script is important. And this is the part where the script is important. And your mindset is important. So our verbiage on those calls has always been it really is a you know, like, it's just a formality. Like the contract is a formality like you just like you assume the sale, assume the signature now make sure you get it, but assume the signature of like, I'm just gonna send it to you, you know, sign that as soon as you have a chance and then we're gonna you know, get you started. Cool. So the language is really important. So don't dress rehearse, just like you know, Becca was talking about the Tree Fallen on you. If you dress rehearsal, oh my god, they're probably gonna hate the contract. Oh, my God, they're not gonna sign it, then you're gonna get a lot of that. Cool.
Yeah. Awesome. Was there it? Was that the question Hannah? Did I answer it? Or did I because I go on tangents. Sometimes I'll be going on tangents. And then No, I think that was it.
Yeah, I was just wanting to make sure what comes first the payment or the contract, because I kind of felt weird about it and asked me on the phone, and they hadn't even looked at the contract. And I'm used to like you sign before you pay for certain things. So it just felt like it was backwards. But that makes a lot of sense. They can if it really doesn't sit with them, or you don't think you want to work with them. And worst case scenario is you just refund their money and they move on and you move on. So
yeah, I love it. And I know and it's totally yes or no question. But I want to give the the full context on because I want I want you I want to empower you guys also to decide like if you want to differ from that cool, and just know that this is this is what's gonna come with it for sure. But yeah, but in terms of the it's just a formality, really. So yeah. Cool. Cool. Cool. Awesome. Great question. All right, Hannah. What is up next?
We have a few live questions. So too far? How many from Becca? Yeah, the first one is I have set up stripe and PayPal to take payments. And I will use stripe cart when it once I make money. But neither is allowing me to have a virtual terminal for to take credit card in the moment. Why I can't figure it out? Should I try square or send an invoice to the clients?
Um, I have no idea. And this is why we this is why we need the questions ahead of time because this is not I don't know, Gil, do you have any clue because that is not something I've come across.
Um, off the top of my head was stripe, I believe there's a way to take, like add add a new customer and then take a credit card payment right then in there, like have them Yeah, they'd have to read you off the number. So off the top of my head, I'm thinking like, you could choose the like add new customer. And then from there, you'd be able to say like new transaction, I think is what the wording is. And it's really about that.
The only challenge with that is Becca, I would read the Terms of Service because we've had to do that when Ontraport was down or whatever, you know, things things go down. Right. And I believe it's against the terms of service. Nothing happened. But you know, so read that for sure. But I would say yeah, I mean, I don't know, I guess
the other thing on top of that would be you could just make a free account on that. What is it? Ew, see, I never get the letters, right. It's the free one that we recommend. Thrive cart. And that one will give you the option to create like a checkout page. And you can just make an easy payment form for you to just fill out on the phone and that connects to stripe and that one's free.
Yep. Yep. So yeah, I mean, anyone anyone in the chat that has just figured it out recently. Do you guys do you have any any recommendations that you want to pop in the chat?
I should say like I think the other day Kristin was talking about sending herself $1 just to try it out. I think that was a really smart move like you know, you kind of get a firsthand act reaction and transaction, the whole process and everything. So I would definitely
Do that for sure.
Like I'm there, and I wanted to see what it looked like on there. And so I sent $1. And it came to me, it sent me an email showing me that I sent that, um, like invoice. And then it sent me the email as the buyer. And then I just paid to see what would happen. And a lot of times, I wanted to see how the email information work. So that's what I did. But I have a couple of different ways to make a payment. So it's kind of confusing me, I really should have just stuck with one. So I have to, you know, figure that out. So I'm not really great to add advice, but it was a good idea to send myself a payment and see how it looks. Yeah,
yeah. Well, okay, cool. And so and then yeah, I would definitely love, love, love to hear and Shakira, I know you're taking payments as well. I'm curious what you do to take payments over the phone. The other possibility for you? Becca would be like a Pay Pal Pro. And I'm not a huge fan of Pay Pal. But as a as a vendor, right? And but if you have the Pay Pal Pro, which is like $30 a month, you can absolutely, again, the checkout cart, like you know, we've got all these like beautifully designed checkout cards and whatever the if you're taking payments over the phone, this is it could be as ugly as they possibly make it because no one but you will see it, you're going to be just taking it. So I would do that. You know, that would be probably the easiest way to come about
it. Quick question. Yeah. And since we're on this topic, I'm confused about how like having thrivecart Or this ECW ID then link with stripe, like why do I need to have two things? Yeah, so it was basically the heart just pay me like?
No, so basically, because stripe won't allow you to be a shopping cart? Well, you know, in their terms of service, they cannot be a shopping cart for you. And what I mean by shopping cart is you're not supposed to they're supposed to be your your payment processor, but you're supposed to have something in between the person and stripe. So stripe is gonna be what pays you out, they're gonna take 2.9% and then pay you the remainder. But that needs to be something whether it's Sam cart, thrive, cart, Ontraport anything that's a shopping cart. Pay Pal, you know, there's 6 million of them, that takes the actual payment for the technical terms of service in a pinch. Like I said, we've entered it into stripe. For some people that's not gone. Well, you know, we've done that only when literally when Ontraport was down for some service outage, I think it's happened like twice, you know,
so in other words, I'm people are paying, I'm paying twice, like I'm paying five cards for 95 for lifetime or whatever. But then I'm also paying stripe the cover whatever percent,
you're always no matter what you use, like there's a cost of doing business everywhere, right? Like none of these tools like thrive like Stripe, has taken millions of dollars to build it is impossible for them. And let's let's like let's let's why I say when you know, there's a big complaint about the Facebook algorithm all we want and also we get to be there for free like Hello, like for a second? Let's understand, right? Like when people in the ads are like, Why am I seeing these ads? Because we are the ones the ones that are spending money on ads are what's allowing you to use this for free this cost 1000s of dollars. So stripe is 2.9% PayPal is 2.9% Every bank you talk to if you ask them, Hey, what's your what is your fee for ACH processing, they are going to tell you it's 2.9% Now when you're doing massive volume when you're doing millions, can you go into your bank and say Hey, can you give me 2.3% Maybe, maybe but understand and get used to right now that ain't nothing free. Okay, so when we find a free tool, amazing, it probably doesn't work as well as the paid one, I would say you know, just choose something that's inexpensive, that will give you the result that you want. Now if you want to start with the very first like if you want to say I want to spend zero and you want to you know go straight into something like I can't say ACI whatever the one that my team found do it and then you know again usually the paid tools are better right so if you want to get your first sale that way and and get you know wrap your head around the fact that the first sale you're going to want to reinvest in some things might it might be Thrive cart, it might be something else I particularly I've heard really great things technically about a technical like technologically about Sam cart, philosophically, I don't like how they I don't like how they market I don't I feel like it's it's it's a I'm looking for a better word, but I can't find it. So dirty marketing is what I'm going to call it in terms of taking down competitors and stuff like that. I don't like throwing money at a business that uses those tools, those those that philosophy, but in terms of their tools sounds like it's great. So that's, you know, that's what I would. That's what I would that's what I recommend. Thanks. Yeah, no problem. And of course, you know, again, if you can submit your questions ahead of time, it'll give us a little bit of a chance to to be able to give you a more succinct answer for sure. Shakira said in the in the chat here I would love to know when you say your checkout cart, I'd love to know what tool you use for that and we'll move on to the next question. While you while if you have a chance to type that in, we use Ontraport right now we used to use oh man II junkie one we did a $25 product. And again, it's so terrible and so ugly and it was like $5 a month but that's where we started and then PayPal you know so again, you know you can absolutely back up if you want you can send an invoice to a client. But I think that that will it will be one more hoop for them to jump through I would much rather you take that payment over the phone and be able to actually put it in in real time versus jot it down. So that you can be like, Oh, it once it was successful, or it wasn't successful, which oftentimes, I mean, again, assume that that is just a you know, like it doesn't. It's the bank needs you to call them or whatever it might be, it might be like a limit on the bank or something like that. Cool. All right. I hope that helps for now, Becca, and definitely if you want to submit for tomorrow, that'll give the team a chance to kind of to be able to to help you out with some other stuff. All right, let's go on Hannah with what is next.
Next up is also from Becca, she asked, Can we talk about how Katelyn Lee in syncing this with my paper calendar system?
Um, Kelly was gonna say, Kim,
can we talk about how Calendly and how Calendly works and syncing the Calendly calendar with her paper calendar system?
Um, we can we can try? I don't know. So tell me more. Becca, what do you mean? How do you mean,
it's just that I mean, I know how Calendly works. I've got it. Yeah, it's all working. I've tested it. But my life runs on paper for the most part. And I am not like an online calendar girl. And so I'm continue living in fear that I'm going to miss an appointment, because it's not on the paper. And if I make an appointment with a girlfriend of a talk, maybe I was also like, that's open on Calendly to have a sales call with someone. And so I'm like, Okay, it's creating a bit of a mindset. Yeah, Kristen was saying, like, I'm afraid to dive into this, because I think I'm going to mess it up from that.
I love it. Well, I love that you're asking the question, because let's solve the problem. Now, I've got good news and bad news. The bad news first, which is you've got to go to online, like, you know, like, you cannot scale it's going to be impossible. I know, I know, there's a lot of things I miss about analog life. But the reality is, it's going to be impossible to scale. And it's going to be impossible to do this, it's going to mean that you're going to have to, you know, keep everything really, really small. And it's going to mean that you will have mistakes and errors. So now that the good news is if I can get like a list celebrities that have never used a phone, to use a Google Calendar, I'm pretty sure I can get you to so I would highly suggest like your it's going to be a transition period. So be gentle with yourself, you're going to hate it like ask Jill, she's still training me on trying to upgrade my own systems. And I'm usually like in other work, when I see her. I'm like Megan work. Okay, so that's usually how that goes. And we have a really complex calendar system. Now, because we have multiple calendars, we can see each other's calendars so team can know when I'm available when I'm not, blah, blah, blah. But it started off as just simply I would suggest Google Calendar. Just because, you know, it's the most robust, it's the most it's free it is it works. It syncs and you can get complicated with it later. But I would say just start transitioning yourself. And you're going to have an overlap period where you're going to have your analog and your Google Calendar, but just start training yourself to do that. And yeah, like you know, and jot jot things down and just get yourself into the habit of if it takes you five minutes at the end of every day to put your things from your paper into your Google Calendar, but just start training yourself and you are going to mess up. So in the beginning, I would just double quadruple check things like timezone start and end time did you know I tried to put it on the 25th Did I actually put it on the 25th you know, that kind of thing. I would start with one calendar we've got I don't know how many I've lost count. I would start with one to start with one calendar then later, I've got one that I you know, I have one shared with my kids, one shared with my team once like we have all kinds of house maintenance ones. So I can know when there's going to be people at the house bla bla bla, but in the to start off just the one calendar since it's just you is going to just be life changing. And there really is no way to sync analog and digital you have to go all digital.
Yeah, thanks. Thanks.
Yeah, I know, I know. I know. And just make sure you know, double up, but start to wean yourself off to you know, starting out, like I know in the beginning is gonna be like, okay, the analog so much more accurate. It's 8020. And I want you to start moving towards how can we make it at 20 on the other balance and then to the point where you can take off that analog one entirely. Yeah, when you when you get the hang of it, it's going to you're when you're in it and it's going to take months, it's going to be so much better for you, you know, it's going to be just so much easier for you. It's going to open up so many possibilities to scale, etc. That's that's that. Okay. All right. You know, what's next?
We have one last live question if nobody else has anything is from Krista. So I feel like more people may be willing to pay $2,000 for a program that divided into multiple smaller payments. More than two. What are your thoughts on this? Yeah, so
you know, it, probably and what's going to happen is, the more the more number of payments, the higher the rate of default is going to be. This is just statistical over the online world. You know, so again, we've had everything from 12 month programs that are 12 payments to eight week programs that are two payments. I would never be offering it payment plans that are longer than your delivery. So if you have a like, basically what I'm saying, Krista is, if you have an eight week program, let's say and you're offering a six month payment plan, the chances of an I, I, I'm as shocked as as y'all are, because I didn't know this was a thing. But yeah, this, the higher the rate of default is going to be very high. So you will have people that are completely out of integrity and will take, you know, the two weeks of services and products, and absolutely, you know, fall off either at that two month mark, or the four month mark or whatever, so you will not get all the payments. So that would be the big, there's a you know, big risk of that. So you can decide there are business owners that I know, one that I you know, like red meat safety, for example, his his programs are very, very inexpensive. So I wouldn't necessarily compare that because there is no delivery, it's very much DIY, and he'll do a 12 month he'll do an instant access and a 12 month payment plan, but his default rate is likely extremely high. And also there's no q&a component. There's no live component, there's nothing. So I think that's probably just the we're like the risk that he's willing to take. Yeah, so then, what else? Was there another part of that? Yeah. So So will you get more people more and more clients in? Sure. And you're going to get a higher default? So at the end of the day, is it gonna? Is it gonna work out in your favor? I don't think so. I think you're going to end up delivering a $2,000 program for $400. I wouldn't suggest it, but you can definitely play around with it. And, you know, definitely, I think I would prefer that you do things like I mean, you know, and again, we have, you know, much our program is a lot bigger investment than 2000. We have funding programs for sure. But what that means is, you know, again, we cannot we can't deliver, I can't pay the team, if we have not received money for the services. It's very simple, right? So we can't we can't deliver a service that is not paid for. So that's that. Okay, cool. Awesome, Hannah. Well, then let's wrap it up, I guess is there actually there
are two more live ones that shooting come in and hat.
I like it you guys are sliding in. Alright,
so two more from Kristin. So the first one is I've had few calls from women who are trying to get pregnant at the end of the call and they're in and they want to join when they're pregnant. I feel waiting for asking more. So at the end of that call, because you know, it's for a pregnant woman. Any advice on this about this besides following up with a monthly which is what she is doing, and putting their name on her calendar, checking back every once in a while to give permission to do so?
Yeah, that's a tricky one. Kristen, I Well, first of all, like, and I like I love a challenge, like how many people is this happening with?
I've only had a few. I've only had one like official sales call. Cody, I know a warm market colleague. And she's 100% wanting to get in, but she's just trying right now. So we were just kind of having a very informal chat more about like, what's going on and about the program, I was able to follow my thing well, but it was hard as my first sales call. She's on wanting to do it. But I feel weird asking for money when they're not even pregnant yet. So I might plan with, I usually say to her at the end of the call, I'd like to follow up with you or you know about monthly and see how things are going if that's okay with you, I don't want to stress you out while you're trying. Because that can be stressful for people being like, Hey, did you get pregnant guy and I'm like, I don't want to stress you out. But if that's okay, I'd love to check in and see how things are going with you. And so far, she gave me permission. And then today I had a call with somebody that I thought was a collaboration call that turned into a sales call that I didn't even know was gonna be up. And you know, we she's asleep training specialists to help baby sleep. And we were going to collaborate with our programs and kind of send each other our markets. And you know, the next thing you know, she tells me well, she's also trying, and after chatting about the program, she goes, I want to join your program. I'm like, Well, great. So same thing situation she's trying right now. So I followed up the end of that conversation with the same thing that we are obviously going to collaborate on business side of things. Okay, I will still continue to check in with her on her pregnancy and, you know, just see if they're ready to actually join. So that's what I've been doing in that situation. And I'm realizing that I think it is better for me to start chatting with women. While they're trying. I originally thought I would start looking at them when they're pregnant. Right? Well or define them for you.
I love that this personal it's a great problem to have because but you know, it'd be a much like this would be a much different question in conversation. If you're saying and I'm having, you know, conversations with people that are, you know, have a two year old and they're like, I wish I had you a year ago like
happening to that's happening too. But I do ask them please refer me to your friends who are betting prices, because that is who is realizing the value of my course is moms who didn't have it and wish that so I've been asking them if you wouldn't mind sharing my page on Facebook. I had some moms put their mom friends in my free Facebook group. I saw the other day a mom added a whole bunch and some of those women are currently pregnant. So
So okay, so that's it. I mean, this is a great problem to have. And I think you know, I mean, again, it's a little sample size of two. So it's a little bit early to be making big, big decisions. But I love first of all, I love that you're leaning into referrals. I think for me, for everyone, that's super, super powerful. But for someone like your market, in particular, that's going to be key, because you really are catching people in this window. It's not like someone that has been struggling with Lyme disease over 10 years, and we've got like a much bigger net, really, of like, we can catch them anywhere in this 10 year span. It's really got to catch them here. And so I think referrals are gonna be huge for you reaching out to like, you know, yeah, like obese, right, like anyone that is dealing with pregnant women, I think is huge. So I, I, you know, my sort of question mark, that I'm not I'm not sure about, but that we should keep an eye on. And also, I don't want to send you down a rabbit hole in a shiny object is, is there a way to have a program for people that are trying as well, right, like, and we don't need a second program right now. But
you say that because half of my conversations with these women were focusing around what they could be doing to improve their fertility. And, and while that's not definitely my whole wheelhouse, I do have some information about that, because of the experience that I have. So I actually yes, I'm quite good as well, I, my my, my lead magnet, I think I'm going to form a lead magnet that goes along with that so that I could gather emails and find people with you're struggling with fertility. So I had one,
if if you've got the bandwidth, Kristen, I mean, here's what I love about this guy's and for every single person listening, I feel like I know, I've said this at two times, I'm going to say that at third, this is exactly why we don't build the program until you sell it because it is entirely possible, Kristen, that your entire market and your entire program will shift based on these calls. Right. And now I do because
I've been thinking about that a lot. Because it's stressing me out that things are starting to roll a little bit. And I'm like, I don't have this program, what's going to happen when somebody actually buys because I feel like I'm on the cusp of that. And I'm like panicking that I don't have the program. But it's hear you in the back of my mind, like don't do it yet. And so I'm like, I'm only going to do module one. But exactly how it makes me but I totally hear what you're saying. Because it is developed as I find who's interested in it. Absolutely.
And it's interesting, because you know, just to, you know, give you guys a heads up like the team and I are working on we're going to do an entire training next month on how to create your program. And for some of y'all if it if it makes you sleep at night, you're gonna have to go create the whole program. So like for Kristen, that would be this whole program. And then if that makes you sleep at night, cool. But in a situation like this, it literally means throwing the entire program in the trash. And starting over, right? That's why I'm not a fan of of that method, right? That's why I'm not a fan of that order. I do think Kristin, if you've got the bandwidth, it might be worth a mini test on that of like, literally just sending it literally doing one Facebook Live maybe three right on fertility and being like, Is there is there a thing here Do I have and what this is, is like if you go back all the way to module one of the filters, when we have your narrowing down is Do I have? Is it a low hanging fruit? Do I have an audience? That's a question we need to answer. Because if you do have an audience, it's just it's just easier to start with, you know, and it means two, three sales that are easy, and then you know, you're going to work for the rest of the sales, but it means that versus like working really hard for every sale. So I don't know if you're if you're passionate about if you're knowledgeable about it, and people are coming to you about it. I mean, in in a tenure, you know, plan, I see you as having both and let's like let's meet these women on the continuum of their entire fertility have baby all of it, you know, let's serve all of it. In the beginning, I think it's really hard for you to run two programs. So I do think it's a matter of putting it but testing the waters, putting it out there and then picking one and doubling down on it.
Yeah, I mean, I think though the newborn is really my niche. You know, I don't really see women who are struggling with fertility, I see them after they have their babies, and they tell me about their story and what they went through. So I know some information about but I don't treat it. But I do think it's a good idea for me to use that stage as a way to find my clients. Because sometimes this takes time for women to think about, they're not always so easy to be like yeah, by. And they have so much going on when they're thinking about babies and what they have to buy and what they have to do. Catching them early, gives them more time to maybe find the money or budget for that or plan for it. So I like finding them early, but I have to make sure I can add value. And that's why I was working more on like a lead magnet for that group. I'm also a certified health coach. So what I'm going to do is I'm going to make a free diet plan, okay, who are trying to get pregnant, and then women who are pregnant, and they can download that for emails and then put on a funnel that way,
I would caution you here on that because if you're not going to help them with fertility, I would caution you on spending too much time going specifically after them like the ones that come in your in your field that like landed on your lap, awesome. And for sure, let's talk referral, let's talk all those kinds of things. But what I would hate for it to happen is that now you have a whole email list full of people that are struggling with fertility and a lot Have them will not get pregnant, you know. And while you're never those people will never turn into your demographic. So I would caution you on that I would much much prefer now I'm really excited about a training that we're we have a partner of ours coming in to teach you guys, it's going to be a Facebook ad training of all the Facebook ads that things that are not working this one is. And so she's much better than to teach this and I am and I'm really excited for you on this, Kristen, because, you know, you can really go after like pregnant women, you know, or people that are Yeah, and people that are very close and that kind of thing. And you're it can really be very specific. So I don't know that I would if I were you unless you're going to switch your program to serve people with fertility issues, I don't know that I like the idea of spending too much time going after them. Because I worry that it's like, it's just too much, it's going to be too broad of like, there's going to be a low low low conversion rate. You know, I'd much rather you be pitching podcasts of people that are pregnant, or, you know, recently married, right, like think about, you know, who is it that, you know, might land in that demographic with, there's also a big
difference between people who are trying and people who are having infertility struggles. So finding more people who are I'm trying, or I'm going to start trying, they haven't struggled with those infertility issues yet, which really isn't my niche. But those people are great, because hopefully, you know, if was based on physics, they will be pregnant probably sooner and later, and they will be my market. So I do like idea of chatting with them. But really, it's better for me to find people who are in their early pregnancies, and that would be di for me.
Yeah, yes, exactly. Exactly. So I think I think there's a huge, I would just start, you know, because there's on the like, first 50 list, like there's obviously a first 50. And it could be fifth really, it could be 500. But I want you to think about in order. And this is for all of you guys think about which are the ones that are most likely right. So for you it might be obese, or you know, that kind of thing. Like where are pregnant women? What are they listening to? What are they reading? Where are they hanging out? Pregnant women first and then let's go to trying to conceive, you know what I mean? Yeah, I would do that just because it's the if I you know, again, with an educated guess I'm going to have an educated guess that those people are going to convert at a much higher rate than the trying to conceive which you're going to have this like, follow up process, which, you know, is laborious. So I would say, you know, yes, we can have that. But let's have that be a backup. Let's not have that be what we go looking for.
Yeah. And having a higher conversion rates much better for my mind says, of course, of course. Yes.
Because it's always working on that. Yes. Which is great. Yeah. And, you know, it's like my Yeah, like conversion rates, you know, like, the more at bats you have, the higher you know, sales you're gonna have, but that low conversion rate when you start for sure is discouraging. So definitely, let's do what we can to improve it for sure. Awesome, great question. All right. We're running out of time. Hannah, do we have one last one?
One last one advice on you know, also from Kristin. Advice on if she has a paint behind them last year, baby?
Okay, well, this is a little bit of a dresser. Here's the tragedy before we have a problem. But so yes, but I get what you're saying. So I, I don't know that I would I mean, from a like, I do love, you know, whatever you guys are fearing, let's identify the fears. And let's, you know, let's let's deal with them. Right? Because if it's stopping you from even getting on a sales call, which I think a lot with a lot of people, it's really this lack of awareness on what you're even scared of that is preventing you from getting on a sales call. So for sure. I think you know, Chris, in in that case, I mean, it really is going to be up to you to make a decision on what you want to do and how you want to run your business. Right? What you know, what are some What are you thinking of doing? What is your gut say? What would you want to do in that case,
we refund their money, and then you know, tell them if they decide to try again and be successful, and they want to work with me again, to come on back is what I think would be the right thing to refund
the money. Yeah. And so when you're, you're saying like, and this is just unclear, like this is someone that has purchased, the program has not started the program and miscarried, you know,
excuse me on my program is really kind of going I think in my higher design where it will send out information kind of on a weekly basis, so they won't have access to the whole program. So at once, you know, per se, they'll have to kind of get through each week, and then they'll get the next week's information. So if they lost their baby while they're working on week one or two, I don't feel bad about refunding because I don't think I'm going to give them access to the whole course I will have only seen a little bit. And so I feel like that would be
I was just for sure. And I mean, that sounds like that sounds like what we would do you know if that sounds in integrity. And it sounds like the best possible case scenario for sure. That's how I like to run a business, right? It's like that's where you get to decide in terms of where you have leeway where you want to give grace and all that good stuff. And I'm hoping that that's going to be something that is going to happen in a minority of cases not just for you, but for them, you know, and I think statistically, that's that sounds about right, so those are very, like you're gonna, you're gonna know you're gonna have 99 different case scenarios. I mean, we've had I could never predict like, I mean, we've just reached We had a client lose their house and house fire and have they're the only the shirt they went to work with on their back, right? These are things that we cannot ever predict happening. So those are where you're like, we have no SOP for this, let's go ahead and make a decision and carry it out. So yeah, lawyer about
writing that into my contract, or leave it out totally. And just deal with those situations as they come.
I would deal with those situations as they come there is on the template, I believe there is I can never pronounce it but force majeure in there, and it's basically acts of God, you know, and things like that is in the contract. template. And yeah, you could never dress rehearse all these LEDs tragedies, and why would you want to I mean, the reality Kristin is like these are where these are, where what I love about having a small business is that we really have the leeway of you know, like your your bank on your mortgage does not care what you went through, and they will come and foreclose on your house. Right? You can have this this, you know, decision making matrix for yourself on like, what, you know, where do you want to give grace? And where do you want to enforce a contract. And that's one of the the things I love about being a business owner is the ability to say this is where we want to give grace, this is where and a lot of the times, what it means is some some some sort of something in the middle, you know, I mean, maybe you give a partial refund, like think of what I want you to think about, of course, you know, you're you're stating a very extreme scenario. But what I want you to think about and when when you guys make decisions, I want you to think about hard costs of running a business just like we were talking about with Becca right now, nothing is free. For instance, for us, it is paying our team, right, we have people on full time salaries, benefits 401k match the whole situation, right? So if I were to, you know, even in that same scenario, if I would have if I were to have a paid out team for four out of six months, there's no way we can refund for those four months that we've literally paid a team for, like we I know, you can't run a business that way. So it just it just depends on what you want to do. And you know, and think about it in those terms, but also don't spend too much time dress rehearsing tragedy, because the reality is you as a business owner, like I said, you're going to face those problems, and you're going to figure out how to deal with them when you're there. Sounds good. Thank
you so much.
Yes, you are so welcome. I love the questions today. Today, guys, you guys are fire. Please, please, please take 30 seconds, 30 seconds, I would be surprised if it takes you more than that. To leave a takeaway in the Facebook group on the thread. I would love love to see your takeaways. And also, there's a q&a call tomorrow. So don't forget that. Hop on with the team. And definitely submit your questions ahead of time when you can because it's so much easier and want to make sure that we're able to prep for your call and and give you the answers that you need. So if you haven't already booked your calls, your one on one calls, you know where to find us. So reach out and can't wait to see you on the next q&a call. We're going to be announcing a couple of things that we're going to be teaching in April. So keep your eyes peeled, but try to make all the calls if you can, if you're available. We'd love to see you guys. All right. I'll talk to you later. Bye for now.
