Now to everyone that has joined us thus far I know it's a little after five. We're going to officially start in about four minutes and 505. In the meantime, we do have a poll for you tonight while we wait. So we want to participate in that. That'd be great. And then we'll take a look at the results.
Recording in Progress.
Time now is five or six I would like to officially start our meeting. Good evening, everyone. My name is Imani Bell Torrance, I am Outreach Manager for DDOT. I just want to thank you all for coming to our community input meeting tonight. We're excited to share our latest developments and always looking forward to hear from the input that you have to give us tonight. I'm going to get started with our introductions. I'm going to start with our Executive Director.
Thank you Miss Torrance. Good evening, everybody. Welcome to the community input meeting. My name is Michael Staley. I'm the Interim Executive Director at the Detroit Department of Transportation. I will hand it off to Mr. Davis.
Good evening. I am Stephanie Davis government affairs liaison for DDOT I will pass it to our Chief of Staff Miko.
Good evening, my name is Michael and I am the chief of staff here at vita. I will pass it off to Mr. Patrick.
Good evening, everybody. I Steve Patrick, executive manager of service development and scheduling. Thank you. Who can I pass it off to? There's Ricky Oh, I'll pass it off to Ricky.
Hi, Ricky. I'm a chrome camper project manager to here at DDOT and I'll be passing out to miss Tanisha
this afternoon Tanisha Roby Assistant Director of administration I will pass it off to Mr. Holmes.
If he's not
Yeah, let's do it. Let's do Miss Jones, honey.
You're on mute being muted.
Hello, everyone. I'm Gabby honey, the safety manager here at DDOT and I will pass it off to
Sharon Rambis.
Good evening everyone. My name is Sharon Rambis. I'm the officer compliance. I'm Dina ADA coordinator and I'll pass it off to Mr. jheel jour.
Good afternoon, everyone. Gao Joy Maintenance Manager at DDOT. I'll hand it over to Linda Venu Thank you.
Hello everyone. This is Linda vineyard and I am the Marketing Manager for DDOT and I will pass it off to question the whiskey.
Hi, this is Kristen. I'm part of the marketing team at deedat. Who haven't we hit yet chief your next Good afternoon everyone. Chief Ricky brown Transit Police.
Thank you. Because Don't Miss Taylor. Hi, Miss Orlando Taylor. The customer service manager
I think we got Mr. Garrett. Yes sir.
There's DeMarcus Garrett contracts run for manager for DDOT paratransit I'll pass it off to Mr. Han door
Hello everyone. Capital Projects Manager one here data
sorry, I'm not sure who we've gotten already. We do. Mr. As long as name up, Mr. Gold up. Oh, yeah,
I can do that. Dave gold Megan's manager here at data. I also I obame I believe that Nick Cardona is in the chat too, having trouble getting in. But I'll pass it over to Mr. Artists where.
I don't see already from his name early Passat
earlier Yeah, so at this point if you haven't been reduced, please just jump in. I know.
Mr. Barney was one as well.
There's Mr. carto. Good evening, everyone. Nick Cardona assistant director of maintenance
if there was anyone else, especially anyone that was having technical difficulties earlier, please introduce yourself
okay,
if not what we'll do before I go into the rules. Let me stop our poll. Thank you for those who have participated. So I'm gonna share those results. So, out of all those attending today, like 52, half of more than half of you have checked out the Jason Hargrove transit center. That's great. And we have 48% Not yet. So hopefully after today, we can get those numbers up. But thank you all for participating and our pre meeting poll. So with that, let's Time now for our meeting rules, which are pretty simple. Public comment will take place following our presentation. Of course you are limited to two minutes and I'll announce when that time is up. Please respect that time and note that you will be muted for going over and if time allows you will have another opportunity to speak. As always, please no personal attacks of foul language will be tolerated. And as we begin our presentation, I do have a few other by participating in the Zoom meeting you are granting permission for your name, image likeness, as well as audio and video recordings to be used by DDOT. To request to comment, you can simply use the raise hand feature and if you are using the dial in only phone option you can enter the star nine to serve as that raise hand feature and as to request to speak or ask a questions. Of course the chat will be opened on the presentation to submit questions or comments to dt at staff and please limit those to the comments up tonight. Before asking a question. I'm sorry, I skipped two here. But before asking a question. Can you go ahead to the please unmute your audio and state your name and organization and following your comments. Just please mute your audio
we're going to start with Jason Hargrove transit center. Again that was our topic of tonight. So in case you missed it, it is open it the grand opening took place on Saturday, May 11 is one of our pictures so we're excited to share that. And of course before the grand opening, there were several events. Hell when it comes to outreach that we will only like to give a special thanks to everyone who visited the outreach bus to learn more about the new transit center. Of course, additional details including departure times can be found online at Detroit mi.gov For slash J H T C. And we would also like to give a special thanks to our transit advocates. There are tireless efforts involved in public transportation and helping to spread the word about deedat latest developments and of course for news like this the Jason Hargrove center so we just want to also give a special thanks to you all as well. Now here's just a few things to remember about the new transit center now that Jason Hargrove Transit Center is located at 1121 West eight mile road and it is open 24 hours a day. The Transit Center is patrolled by the Detroit Police Department at a cash your office numbers are 313-833-9705 or 313-833-9715. And we'll have that in the chat later as well. DDOT is addressing feedback from the first week and additional staff will continue to be available for customer assistance for the week. So we just thank you for your patience during this time. And that's just a look at the routes that are served by Jason cargo transit center. And we'll be talking more about that shortly.
And speaking of routes, the June service changes are actually around the corner so effective Monday, June 24 15 minute peak service will be added to the following routes. That's the three Grand River Seven Seven Mile and 10 Greenfield 20 minute peak service will be added to the eighth one and 60 evergreen. 445 minute peak service will be added to these routes as the 13th Connor 15 Chicago Davidson 19 for 23 Hamilton John are 30 limonoids 38 Plymouth 41 Shaffer 43 Schoolcraft 52 Shane 54, Wyoming 67 Cadillac Harper and 68 Chalmers. earlier and later chips have been added to the 23 Hamilton John are in the 42 Sit mid city loop 30 minutes service will start earlier in the morning for the 31 Mac 50 minute daytime service from 6am 6pm daily will take place on the 27th Enjoy and in 29 Linwood and then 60 minute frequency for all other times and peak periods supplemental trips have been added to the arena and Pearson As we mentioned earlier with the new Jason Hargrove transit center and timetables are the routes are being adjusted, and that's for a more accurate and reliable service. And those again are the four woodworm both Conant 17, Eight Mile 30 Living nor 54 y Omi. Turning now to Local Advisory Council lac recruitment, so d that is recruiting members for his local advisory committee. Now if you are interested in applying or know someone who would be valuable addition to the council, please download an application from our website or contact that D that ADA Coordinator at. Three completed applications should be emailed to title six at Detroit mi.gov or you can mail them to that'd be attention the Office of Compliance 100 Matt Avenue detroit michigan 48201. And again that information will be made available online and we'll also have some
input more information in the chat with the link for you tonight as well.
D dot paratransit tonight we are going to look at the quarter one fiscal year for 2024. So cost effective at 73,474 trips. 47,198 point 46 hours starting now with big star when it comes to safety for accident, zero preventable accidents and one non preventable with no injuries. For checker zero preventable and one non preventable again no injuries. Delray zero preventable one preventable no injuries for mo zero preventable non preventable one but no injuries and p x no preventable or non preventable but one injury was reported for less a system total or safety or non preventable accidents and one injury. Moving now to reliability on on time performance, with big star for weekday is 98.5% Sunday's 99.3% Saturday 99.1% With a total 98.6% For checker for weekday 98% Sunday's 99.2% Saturday 99.5% and total 98.3% For Delray, that's 98.3% for weekday, Sunday 99% Saturday 98.5% With a total of 98.4% moving to mow for weekday 98.7% Sunday 99.7% Saturday 99.4% total of 98.8% or p x weekdays on top performers 99% Sunday 99.2% Saturday 98.7 and the total 99%. So take a look at the system totals for a weekday 98.6% are Sunday's 99.3% Saturdays 99% and total of 98.6% Oh look at those great news. Great percentages there. Moving to customer oriented complaints. We're going to start with big star for total trips of 23,051. There were 12 valid complaints out of a total of 13, with one being invalid for checker out of 9117 trips total of five complaints with three banned valid to invalid moving to Delray on 13,034 trips, total of eight complaints, and eight were all deemed valid for mo out of 13,848 six total complaints or redeemed valid and to invalid or PE X out of 14,424. For total complaints were recorded for all four were deemed valid. So taking a look at the system total out of 73,474 trips, a total of 46 complaints with 41 valid and five invalid and then if you look at those percentages, that's point 05 6% And what the total 1.06 So
I just like to point that out because that
is less than 1%. We can move on to we want to hear from you. We want to hear more good news from you. So we'll continue to keep highlighting here's one most likely regarding a new transit center from social media that we grabbed New Beginning Thanks for working to improve data and that's exactly what we are trying to do. We are working to improve DDOT D that does value of course, all your feedback. But again, we would love to hear more about the positive things you have to say about us. Please feel free to leave your comments on social media or e mail us and we hope to continue to share more next month. And speaking of next month, that is our next community meeting that will take place Thursday, June 20 at 5pm. That is all the updates I have at this time. As of course please continue to follow the latest on our website Detroit mi.gov forward slash DDOT we encourage you to follow us on social media Instagram, Facebook, Twitter at right do that. I am now going to turn it over to my colleague Kristen just give us a moment as we switch over with the
timer and I'll be opening up the chat.
All right, Kristen. I'm all set on my end. Okay, great.
Mr. kowski. Can I give brother Cunningham a little bit more time by stating that it appears that there's 64 participants
on the call tonight?
Yes sir and of those 40 are attendees
and 24. Our panelists. First hand raised those attendees
is the phone number. Ending in 169.
Phone number ending 169 go ahead make your comment on that low. Can you hear me? Yep, we can now go ahead.
Okay, I just want to give thanks to brother Cunningham for giving me this number so that I can comment. I'm the new birth line center is beautiful. And I hope to see those buses on time more. And they are still a little dirty with bugs, but I guess it's getting a little bit better. And I just want to say Brother Cunningham is doing an outstanding job with the
Metro Detroit bus lines. And that's about it. Okay, great. Thanks for your comment.
Thank you. Robert. Yours is the next hand up soon as we get the clock reset. going
okay, there we go. Robert, you should be all set
asking us to come back to him if I see that now. No problem at all. The next hand up then
is a phone number ending an eight to five.
eight to five.
I can see you've unmuted can you make your comment?
Okay, let's keep it moving and to Jamie Jr.
Yep, we can hear you go ahead. Okay, thank
you.
Good evening everybody.
Good Well, sorry. No, not really. For me. Yeah. Okay, can you sorry about that seems to be better go ahead. Good evening, everyone. My name is Detroit people's platform transit justice team and a pair of transit rider. I was wondering to BrickFair Stapley if you could address the rumors that I've been hearing about, ah, the fact that in the near future, paratransit services will be
reduced due to decreases in ridership.
Oh, yeah, I can answer that very simply. Nothing could be further from the truth. In fact, there was a increase in our fiscal year 2025 budget for paratransit. And in fact, we expect to be providing more paratransit services in the fourth quarter 2024 when we introduce our same day service it will not be ADA or complementary paratransit service, but it will be paratransit service. So we expect to actually be offering more, not less paratransit services
in the city of Detroit. Okay, thank you for that. I appreciate that. Because I have a little bit more time. If I could ask one more question, please. And that's related to the nature of the customer oriented comments you had there. I was wondering if you know the nature meaning are they complaints about the language of the drivers and as well as the treatment of the riders, or
related to dignity and respect.
Miss Roby, I don't know if you want to talk about I know you've been out of that rule for a little bit. I don't know if you want to talk about what the historical trend has been on the number of complaints. The one thing I would mention is what Miss Taurus was good enough to mention. The number of complaints that we have when you look at the number of trips performed is is less than 1%. So it's about one half of 1%. But Miss Roby if you can comment a little bit on what
the nature of those complaints were in the recent past. Absolutely. Um, so when a person has complaint it can be categorized in many different ways. But yeah, so the majority of complaints received are four driver and our internal DDOT call center staff or our dispatch majority. We used to have a lot more that could be categorized for service reliability, but as that has been addressed, mostly
those complaints have come down.
And just to make sure everybody understands the process, so when the complaint comes in, it gets logged by DDOT staff a reply is required from the service provider within five business days. And, and again, those complaints are all logged, they're deemed to be either valid or invalid. And we keep a running record of that. And when, when we get multiple complaints on a driver, we will typically either ask the service provider to provide additional training to that driver or those drivers. And in some cases, unfortunately, it's been a rare instance we've removed people from
service either temporarily or permanently.
Okay, thank you for that. Appreciate it. Ah, there's the next record that you send out to us could include, I don't know a lot but they are related to language, whether they are related to the attitude or the driver, or whether they're related to whether or not a writer is treated with dignity and respect. Those aren't the complaint that I have been hearing from community and if they're not being translated to you guys. I would love to
be able to work with you to figure
out how we can correct that. Yeah, the first thing I would do is encourage anybody that's got a complaint, please call it in so we can get it on the record so that we can ask for a response from the service provider. And so we can take the appropriate corrective action. If we don't know that we have an issue with a particular driver with a particular service provider. There's no way that we can correct the behavior. And what we want to do is we want to correct the behavior. The two things, the two watchwords the two phrases that we use the paratransit from day one, make it better be nice. And the and the underlying message to that within our paratransit group is treat everybody with dignity and respect. So please, if you have a complaint, call it in so we can get it on the record and we can require the response
from the service provider and take the appropriate corrective action. Okay, thank you so much for my time. Have
a great evening, everybody. Thank you.
Number ending eight to five are you able to make your comment?
Okay. Then the next step is Renard.
Good afternoon because I be hurt.
We can hear you. Go ahead.
You afternoon. My name is Renard miszewski. I'm an organizer with Detroit people's platform transit justice team. And I'm also a resident of the city of Detroit in District Six. First of all, I wanted to commend the department for the opening of the Jason Hargrove transit center and look forward to use it it myself don't live in that part of the city but I'm gonna find some way or reason to be up there. I really thank the department for his attention to ADA accessibility the flat floor design lack of steps. However, I will hope that in the future with the transit center, that you will use the enunciate errors as ADA tool
to help people navigate and board and D board the buses
in the door that leaves from the parking lot is a bit smarter to short so you might want to expand or consider that that could be a barrier as well to my comment also is related to the Grand Prix race. That's going to be taking place. Now the department did put on their website, the route detours and I've posted it onto our transit talks Facebook page. But I wanted to ask if y'all can make a visual of what the routes look like what did the detours actually physically look like? As you did with the NFL Draft? Just so we could post that and print those flyers out and get them out to community so people will know how to board the buses during between May 19 to June 10. During the Grand Prix, we just want to make sure that the city is still accessible, even though we're now getting bigger. We're hosting these events that are national international attention. We just want to make sure that our bus riders are still able to get around our city and also enjoy the events as well to I
don't know how much time I got so it's like five seconds for some reason it's freezing
Can you hear me? The timer is going up? Okay, that was just my cursors I would just like to department
to create those maps.
We will certainly look at that. Absolutely.
Great. Thank you.
Miss Stewart. Yours is the next hand up and I'll try to reset it.
So I'll let you know but it's it's going on the other end for some reason wasn't showing here
Mr. Chela?
Hello, good evening, everybody, Director Staley Hammami and the rest of the organization. I want to thank that director Staley for making sure us advocates get out and seeing the Jason's center is beautiful. I can say that. He looked and did a lot of things that US advocates and he said to writers ask for this inner center and I hope to see Rosa Parks looking just as good because Rosa Parks is not up to what it should be with the person who is named after. I do want to say just this thank you for naming it, Jason. That in itself made me feel so proud to be a Detroit because we usually don't have them named after ordinary citizens. You know, it's usually somebody this political figure or somebody that's well known, but Jason gave his service to the city doing COVID And not even when it was COVID and did it excellently came in with a happy face. Proud to come out here serve the people. So I'm so happy that you did that. But also we know we got to get together and get more buses equally friendly for buses here. Because you know a little while some of these buses is gonna be retiring and we need buses to take the place unless we won't have that efficient services we're planning on getting we did that reimagine. Other than that, a want to thank everybody for all that they do. And please You know, I'm gonna steal save last but not least we need that low income fair for returning citizens, homeless vets and people that 200% property I noticed probably just me thinking, you know, probably never come to fruition but I think is very badly needed. For 33% of the city that rides those buses. That's not able to have cars to get to where they go and I'm gonna get
off because I know my time is going off and y'all have a good evening.
Thank you. Robert, are you able to make your comment?
If not the next one up is Samira.
Good evening, Bobby hurt. Yep, go ahead. Awesome. Yes, my name is Tamara Hill. I'm a resident of District Six here in Detroit, and I'm a part of the Detroit people's platform transit justice. Team. I think it's amazing that the word number four will touch the Jason Hargrove transit center. But unfortunately, I can't say the same for the Rosa Parks transit center. And I wanted to know are there any plans to have the what were bus touched the Rosa Parks transit center. You know the walk from what word to Rosa Parks is difficult for people who are injured or have you know, physical disabilities and the NFL reroute show that it could be done as it was before the cue line came along and it will be great if that became a permanent change. And if there are no plans to have the what were touch Rosa Parks transit center.
I'd like to know a good reason
as to why thank you.
Mr. patronage, can
you please speak to that? Yeah, that's definitely a very legitimate request that we can look into it was not caught if the GM reimagine plan but it's still worth considering and we are planning to run the Woodward bus more frequently. And we know that there's if there's some buses that it does not intersect with directly so it makes sense to have it intersect
with more buses because we know it's a very popular route. Do you know enough about the history to comment on why the Woodward doesn't
run through Rosa Parks?
Not I couldn't say Well, I wasn't here when it did. Okay. No thank you. Thank you
see the next hand up is Stephen hollering Thank you can I beat her? Yes, go right ahead. Thank you. Um, so as most of you may now feel that they believe about a couple of weeks ago. Wayne County Executive of the Warner happens announced he's working on a countywide Transit Village mineral as most transit activists we have a lot of definitely questions about it. But does anyone here and the administration for DDOT know it eat out would get any money for it and DDOT would benefit for it? Because, you know, I know that. You know, when Oakland County did their Transit Village I know some of the smaller providers independent from smart get some money from it. And then you know, I just really think you know, if DDOT could get money from a county wide transit millage, you know, I think we could definitely get a lot done maybe even speed up DDOT bringing match and, and you know, another thing I want to mention is, you know, the Jason heartworms and are is great, and I'm really happy. It's named after a citizen, especially one that really made an impact. You know, I'm sick of so many parks and transit centers being named after politicians and stuff. I think this really makes this station stand up and I really am proud of that. And I know Rosa Parks transit center was mentioned and you know, Rosa Parks transit center is in bad shape security is very rude. And, you know, there's really, you know, the staff there's rude you know, people are like, see homeless people sleeping there. You know, it's really there needs to be a lot of work because Jason Barbara was like, the opposite. You know, the
staff security was nice. You know, is great.
Thank you. I could see if Mr. Stanley did want me to mention that is something that as a organization as data what we're going to do is take a look at the summer. Rosa Parks I think that you know, the MS. Stewart as well as your comments, just hiring that we do have some work to do when it comes to overall the efficiency of the facility, the amenities of modernization as well as some of the accessibility concerns that have been brought up. So look, please look forward to
the summer we're going to be looking at
it from a renovation perspective.
Thank you, Mr. yarmulke.
Thank you, Steven. And regarding and the Chief Safety Officer Cory Hans DDOT. Regarding the security, Rosa Parks, we are partnering with DPD and also our transit police department to limit the number of issues. Also, we've partnered with the unsheltered response team to relocate some of the
temporarily displaced people.
Thank you, Mr. Holmes. The next hand up is Mr. Cunningham.
Mr. Cunningham, can you make your comment? Can you hear me without echo? Yep, we can hear you now. 31344491143134449114 and on Facebook retroactive fairness. I was glad to get some new voices to attend I don't know if they're going to speak. Also, I want to know if there's any dignitaries or dignitary staffs like Council staff. Here in the meeting. I was looking through the chat to see if I've seen any. Please excuse me.
Renard Basinski.
He did like a little hybrid, where we're eating pizza, chicken and pizza and also enjoying the meeting. It's Miss Jamie Jr. Bruno, this will Shala Mr. Verse, And of course Renard. So it's like a semi hybrid going on.
I walked out to the whole so wouldn't be an echo.
Um, I liked something that Mr. Larry verse talked about. Is there any way for appear of transit? Is it legal for them to be free for the same price? As it is for pics route 50 cents. Can pair trained people pay 50 cents? How not curious also I took the flyers and laminated them and dropped them off at didn't different libraries and things of that nature. And I hope to do more of that. Six Mile and Grand River next to the Myers the reference branch. They posted it
up I seen her do it
so want to thank you guys and also do you have any more lapel pins? Jason Hargrove, I tried to leave message messages
with Miss ayobami And
I think that's about it. I appreciate your time. And I answer the fair question real quickly on paratransit. So the Americans with Disabilities Act provides for transit authorities to charge as much as two times the fixed rail fare, given the expensive how expensive paratransit services to operate. So I'm not sure how far back it goes. But DDOT opted not to double the paratransit fare as it relates to the fixed route fare. So the fares the same
on fixed draft fares the same on paratransit as is on fixed route
can it be 50 cents? Again, the same issue that that we've been talking to people about with with fixed route is, again, we're going to update the number but we would be looking at a four to $9 million deficit and Operating. Operating revenue were we to institute the Low Fare or no fare. Same thing would happen on paratransit. So again, while people are asking us to increase service, which we're doing with each one of these picks, as we talked about tonight, what additional service enhancements and I would note consistent with DDOT reimagined. So as people are asking for more service, which is a legitimate request, at the same time they're asking us to to decrease the amount of money that we have to operate the system. So at this point in time, the priority from
D dots perspective is increased service levels.
And thanks for letting us know how many
people are in the meeting. I don't I don't see anybody that's identified themselves as a government official. Um,
I don't know if that helps answer your question. Thank you. And I didn't know about the lapels. But you
know, I'm sure someone from the team
will let you know that's the case. Yeah. Let's
let's be in touch about that, too. Thank you. Robert. Are you available to make your comment now? Yes, I am sorry about that. I was just actually riding transit. I just got off my bus but Good afternoon. Good evening to all members of the public board and staff of DDOT. For those of you that don't know me, my name is Robert Pulaski. I'm a longtime transit activist, and I'm also the Vice Chair for the Citizens Advisory Committee through the Regional Transit Authority. Again, I want to reiterate most of the comments here today from my colleagues, my friends, my fellow transit activists regarding Jason Hargrove Transit Center. First off, I'd like to thank the staff and the amazing public engagement they have done throughout the process of advertising Jason Hargrove, but actually listening to us and what we want to see improve for public transportation here in Detroit. Especially naming the transit Senator after a longtime essential employee, and advocate for transportation, Jason Hargrove. It is really appreciated, and it's very much dedicated to his family that you were able to honor him and his legacy for driving for the amount of years he's had with the dock. So again, on behalf of myself, I'd like to say thank you for thinking of us and taking our concerns as US transit advocates, to really put almost a billion dollars towards a new transit center for all of the city of Detroit and Metro Detroit residents to use going forward into the future. One question I actually have and it really strikes me is I know you've had the amazing partnership with smart to be able to have them come into the transit center, but my concern is the bay set we have you currently have you pull up the number here but you have eight 910 and 11 the bay numbers listed exactly for smart buses to going through those areas to drop off and pick up passengers. The one concern I have is most of the routes you have three routes actually on each bay, especially the ones going through the facility. Is there explanation to that specifically because I don't know. Smart probably never requested that but that's probably the room but does anyone have any answers Why'd smart got the base
they did. Especially when the transit center open.
Robert, you saying you think they have too many bays or too few? Too few B's in my opinion, especially where the fast buses are dropping off. Currently, they're dropping on the outskirts of the property. They're making an extra loop for no reason when they could come into the transit center, do a drop off on the other side,
and then continue on to their route. Most I mean, when all this started, we have we spoke to smart and the original state fair Transit Center. I believe they had three bins, so giving them a fourth one allowed them to bring some of the routes inside that were at the water or vocals that were didn't come into the old state fair, but and they're using the side area to lay over. But for for our rap still we are planning to increase the frequency of our amps with D debt reimagined. So it would make it a lot harder for our rats to share beings with each other. So all rats all have their distinct bins. And also most of them are laying over in the beds. So that's this sound what how this was designed and smart seems okay with with laying over on the side there
lay overs are a lot longer than ours. Yeah, if I can add to that, Mr. Patrick, I've been out there every morning and every I begin my day at Jason or group I end my day Jason Hargrove with the exception of one day where I didn't end my day Jason Hargrove I've not seen an issue. Smart buses are able to lay up on the west side of Jason Hargrove between Jason Hargrove and Meijer. There's not been an issue with stacking at those at those bays. And I don't mean to sound
territorial, but to
DDOT facility. New did not sound territory at all. I understand what you're saying My only concern was just the frequency times because of how they're laid out. There's the potential that they might have to change frequency times but thank God thank you for the clarification on that. And again, I appreciate you and Mr. Patrick, I'd love to stay in touch with you on any Jason Hargrove related stuff. Any ideas I may have. But again, the DDOT staff thank you so much for all that you've done to pull this off and the amount of time that you've had to open it and you know a lot of people are going to be excited to use this facility. One more thing. I am also interested in the lapel pins. So if marketing could stay in
touch with me on that, that'd be great. And again, thank you so much for your time. One other thing I want to mention very quickly, Mr. Patrick, working with safety and training and with capital projects. have sent out an advisory to smart today. So we knew that we were going to have to do some refinements and the first week maybe the first two weeks of operation at Jason Hargrove. So we sent out an advisory today to smart to help the flow of buses. Through Jason Hargrove. So
we'll hope that that's to good effect.
Amazing thank you for the clarification Mr. Staley.
Great phone number ending eight to five you are still on deck. If you can't
make your comment yet. Larry verse you are next.
Now be heard. Yeah, we can hear you now. Go right ahead, sir. Thank you. And cool, so appreciate you. Thanks to the guy has done and mirror the comments about the Hargrove center. However, I do have some reservations about some other things. One of the things that bothers me, although generaal speak about fixed line issues. I have a problem with the paratransit setup. It seems extremely faulty to me. And
maybe it's just
my mind, but it seems almost criminal. that companies should be paid 10s of millions of dollars to transport people around yet the people that they're transporting have to pay more than the people who ran the fixed route. I mean, that is really ridiculous. If they were riding a bus and you're getting put 50 cents so why is the government receiving their revenue 90 million? And the other part is, when there is a problem and a disciplinary issue? What can DDOT actually do? Request the company to do so and so can it actually take direct action? Oh, this leads to the conclusion that it really shouldn't be brought in house and drivers should be paid like regular bus drivers by the hour and held to strict rules. Now that is basically what I would like to hear about at this point. Thank you and
you have a wonderful, marvelous day the best month possible. So just just a couple of comments about paratransit. First of all, I have to I have to admit, in the in almost a year and a half that we've been operating the paratransit system is the first time I've heard the word criminal applied to DDOT paratransit, which is operating it almost 99% on time with customer complaints at less than 1% and close to one half of 1% Just to clarify a couple of things. DDOT actually, in this hybrid model, where we control reservation scheduling, dispatch, customer service, and eligibility certification has what I think in almost 40 years of doing paratransit the best of all possible models, particularly from a cost effective point of view. I think in a presentation that my predecessor did, probably about almost two years ago, the cost of paratransit would probably double if not triple than what it is right now. If DDOT were to have to provide all the vehicles could build a operating and maintenance facility and those other associated costs. So D DODDS got a tremendous amount of control over the quality of the service, not only because we control how reservations are taken, how the service is scheduled, more importantly, how it's dispatched in real time on a same day basis, but also we have the ability to control market share. So the contracts that were let in July of 2023 had a provision in there, that the that the market share that the service providers were allocated in the initial round of contracts, was not a guarantee of that market share. So if you hit 30% of the service and you can perform at the level that DDOT wanted you to perform, there was no guarantee that you were going to hold on to 30% of the service. So number one, we can increase or decrease the amount of market share based on performance. And number two, we've got the ability to say to the service provider, you need to have somebody behind the wheel that is safe on time customer oriented. And if you can't do that, we will make you aware that we'll ask you to coach and counsel. After that we ask you to retrain and ultimately if the performance doesn't improve, if the on time performance is substandard, if the number of complaints is excessive, we will ask and we have done that, that that person either be temporarily or permanently removed from service. That's that's pretty close to ultimate control. And it's worked well so far in in almost the first year of
first year service.
Thank you Mr. Verse. Question. Your initial question is the amount that the people who are writing have to pay, why should they have to pay
more than they would own
the strength of a fixed route? Right, because of because of the cost of paratransit and because of the Americans with Disabilities Act making allows transit authorities to charge up to two times the rate for
the fare on paratransit. as it does on fixed rail.
Thank you. We do have a lot of hands up.
The next one is Steven Boyle.
Hi, my name Steven while I'm in district seven
it's interesting how an allowance basically became a guide as to the amount that's going to be charged. I'm going to go along with my um there's been a placard in the overhead that has a it says slow down and look out for active Detroiters encourages that 30 man walk or bike ride daily. I think this is something that you probably want to direct more people driving a vehicle as opposed to people riding on a bus you oftentimes have to walk during the race to get to some Xeni. One of the other things that I asked for I continue to ask for these two things. An audit of the bike rats and know whether they're functional, the bike racks
and also an audit of Wi Fi service on the buses
to ask for
some progress on writing an auditor will face the problem.
We're losing audio a little but it seems you're asking for an audit of the bike racks on the buses
an audit of the Wi Fi services on the buses. Is that correct? Yes. And the sign that I was talking about slow down and look out for active Detroiters and it seems to be something that would be more targeted toward drivers of vehicles
running
to and from it
is just interesting spending you know how the money was being spent. Thank you
Okay, if we don't have any feedback on that
the next hand up is Mr. Yes, back.
i Hi. Can you hear me? Go ahead. Hi. I'm a suburban smart writer, but I recently visited the new transit center. I think it's great but I have a couple questions. One is where are the real time displays so some of the other transit centers in the region have real time departure and arrival displays. It would be really nice if there is some that were placed
at the shelters especially the smart shelter
I apologize. I think that was a glitch on my end, can you
can you hear me? Yep,
I can now go right ahead.
Sorry about that. Oh, no problem. Are we talking about the real time displays? Go ahead. Yes. Can you please consider putting some real time displays maybe like smart has some E Ink displays that they use at their bus stops which can be placed at the shelters inside the transit center. Not everybody has a phone and can look up schedules online and even people that do may not be able to do that easily. So I don't know if that was an oversight or if that just was something that you guys have planned. But please, please please consider that. And also maybe see if the insulation of heaters in some of the shelters outside could be a possibility. Because the it's an open air transit center and while it's spring now I don't I don't know how it's going to be in winter. So
just a couple couple questions
that I hope you guys can answer. Thanks. Can I can address those Mr. Stand up like some of the information displays, we are looking to have those within the next six to eight months. It was a matter of at the time just trying to get that procured to the vendor and making sure that we had that connectivity, that operational time it's taking a little bit longer than the center was going to be helping but we wanted to get the senator open rather than wait for the information display to be put in place. A second part about the heaters it's a good question. There's a lot of infrastructure around the building heaters on an individual basis along with the electricity goes in and it's it's a it's a little bit of a challenge that we're close with something that we have on the table we have to consider the amount of infrastructure that goes into having heaters because it is not only just shelters, shelters or Harvey Cesana like all localized spaces. So so a lot to try to heat the interior of the structure. So we're still working out the FBI. Do look forward to the information displays. We have them
getting them to the final stages.
Thanks for the answer.
Thank you
Mr. Graff. You're next
Hi, I'd like to be heard now. Yes, go right ahead. Okay, so the main thing that I wanted to mention was doing the the Thursday vet the draft, I wrote the Woodward Buss and that is supposed to come every I think a few times an hour but I ended up waiting over an hour for the bus to arrive.
And the second thing is I did like the fact that the bus did stop it
I think we might have lost the second
part of your question whether it
was my internet. Okay, so it did drop. The last thing I heard was you were able to pick up the bus and I didn't hear anything after that. I think we would have lost Mr. Graff if you put your comments in the chat. We can also take them that way. That helps
the next hand up is Miss Marguerite
the new you look at my my my
chat bot
I thought one was addressed by Miss hood. Was there another one?
Yeah.
Okay, let's see.
Regard to door to door paratransit cost Yeah, yeah. Yeah.
The as far as the interpreter might be on your image Marguerite because they are spot lighted so you might have to adjust your screen to Gallery maybe because it is they are showing and they have control so their spotlight especially when the screen is not being shaved. You
should see now,
was there one other one? Yes, she
did you see he is alive. Are you talking about the chase building? No. Okay, because I thought that was the one Okay. Miss hood said that we will look into that technology. Thank you for sharing. Are you talking is it like like a towel like you wave your
hand under it and the door opens? Okay. No, no, that was a test
print.
So the more
and then the door
now because of it. Ready?
To oh man was here not be ame
I be here where there's birth in
center
okay, because yeah, no no, no
he loves to not work, but to get from worse, pick up
a verse
and it both ways my god
Well, ah go in the for the ticket pool
we I love
is your oh the minute be able to get where they need glow. One one more thing on the
ride
to figure out a way to make sure that we do not get cut. Again, you can delete the
HEAR THE GIRL pretty good
day. Thank you
Thank you, Miss Marguerite.
Look. Well, first off, I can take a look at the doorway. I think that that was one of the first concerns. Mr. Say that I can report back to you about what I find. We'll take a look at from a holistic basis.
And then
talking about it from there. And Mrs. McCaskey? I'm
not sure what the question was about the door to door service.
Yes,
paratransit. She was asking about Paris right. No, I understand it was paratransit. I
think it was a question in the chat.
Can somebody tell me what it was?
Oh, it was and then they can
they may so instead of a button to press to
open a door automatically it's just you wave your hand in front. Oh, no. Oh, I have to do with paratransit service. Okay, I'm sorry, which operates on a curb by curb basis but does provide door to door service upon request but I'm not sure what the I
think I think it has something to do with the cost of paratransit.
Yeah
no problem is Matic So real quickly if I can. It doesn't have a direct impact on the cost of the paratransit service. It has an indirect impact. So one of the one of the
issues with paratransit and has been
I'm sorry, so one of the one of the challenges in paratransit is it's inherently a unproductive mode of transportation. So if you look at the number of passengers, obviously that can be carried on a fixed route bus over the course of an hour. A look at the number of paratransit riders that can be transported over the course of an hour by a single bus on a on an individual route. You can see that right now what we're doing on DDOT paratransit and it's not unusual throughout the throughout the industry. is we're doing about 1.5 trips per hour. And so the indirect cost of door to door service is obviously it takes more time to to deliver that service as opposed to curb to curb service. So again, the balancing act that always takes place in every paratransit system I've ever been at is which one on time performance productivity, which one on time performance or productivity. So we've tried to strike the balance and I think we've done a pretty good job because we're running at 98 99% on time and about 1.5 trips per hour. But again, that there's a cost to that low productivity or comparatively low productivity on paratransit. We're paying the service providers, it's public knowledge, 6726 per revenue hour. If you do the math, that equates to a little over I think it's about $44 A trip. So it's an expensive service to operate. And again, the balancing act, as it's always been since 1997, when every transit authority that was receiving federal funding, had to implement the requirements of the ATA was, how do you strike the right balance between trips per hour and on time performance? I think we've done a pretty good job in Detroit over the last I stated earlier year,
but really the last almost year and a half.
Yeah. Thank you. Yes, ma'am. Thank you
Kathy Schneider. Yours is the next
hand up.
Hi, can you hear us? Yes. Go Hi. This is Richard Noto and Kathy Schneider. Kathy and I have a nonprofit that we developed, called the court can shadow with the idea of a tribe trying to improve movement of people inside Corktown. As you know, the parkings getting worse and worse and worse. We actually send an MDOT grant and it's been about six weeks. We haven't heard anything. So I think that's a good sign was a $1.2 million grant. Having three little shadows moving around. When we'd like to partner with you guys. I think this kind of movement is a new way of looking at it and it's a cheap movement. As you know, the one electric buses over a million dollars we can have this whole system running for three years for a million dollars. So hopefully we can get it going. And as you saw in the NFL draft, you could see how moving with these little vehicles have worked and really move people around. So I think I think you know, the mobility people love that one on autonomous vehicles. They want us to want that. But I think we also need to think about the last mile and looking at a cheaper way of doing it and these vehicles would do that. And they have handicapped accessible vehicles, which we will have and then move people around Kwok 10s of people in Corktown we need to move a handicap accessible, will be able to call us we're gonna have our own app just like you guys have that we're gonna have a hub to be able to call the hub so we'd like to talk to you guys about it and that in talking to the beat the businessman in Corktown they would be willing to try to help fund one of these things. I think it's a new way to go. It's it's utilized a lot in Florida and moving people around and destination areas and I think we could do it here. I mean we as an Eevee. As you know, it's nice and green and I think it also answers something that we could do. As you know that the cost of putting in these, any one of these projects is so expensive.
prohibitive. All right, thank you. If possible, can you put some contact this is Michael
Staley, if possible, we can put some contact information into the chat. Yeah, we'll
do that. Love to have a conversation.
Okay, thanks. Great. Thank you.
Mr. Foster,
your hand is up next. Good evening. Can you hear me can go ahead with your comment. All right, first thing I just want to call up and say that I'm glad about the transit center named after Mr. Mr. Hargrove as well believe they should be remembered as a public service, giving his life to public service. Although it was COVID He had a dispute with a senator. So I'm gonna talk about some opportunities here. We have a new new director, a new transit City Center brings the opportunity to bring new culture and new perspective. So this is opportunity of Community and Government to find ways to work together here in the name of Mr. Hargrove and I don't want that to be on the mind. He lost his life in a dispute with a fellow citizen. Okay, so we as citizens have to find ways to work together with the staff and staff have to find ways to make better solutions for our community. To our community. We can identify a problem, we can also identify solutions. So if every problem that we bring, let's start trying to brainstorm solutions, there might not be the best the only but it's the skirt. Okay. So just a few other things Mr. Stanley, I think he's been doing pretty good since he's been in there. I'll be down to city council all the time. I know they absolutely support the deed. And a lot of the changes that's going on here. Just want to encourage everybody to keep it up as a veteran or combat veteran who understands their homelessness takes up a good portion of our veterans take up a good portion of our homeless population. I will candidly ask for maybe a free fair for veterans at some point if we can afford it. Don't keep it in a loop. But let's find ways to work together as a community and make a better society for everybody.
Appreciate everything and Mr. Cunningham. Thank you, sir.
Rudolph Marco Your hand is up next Good evening.
Oh, go ahead with your comment. Yep. Okay. Um, I noticed that every every virtually every concern every comment has been passenger oriented, which makes sense. But, me being a retired bus driver. I think it's important that the drivers concerns be also integrated into any conversation. That's going to improve transportation. I did leave a comment in the in the chat. And just briefly since it opened all the time. It just had to do with in in trying to develop on time service and the frequency of buses operating on a given line that the the times at the end of the line can't be ignored when it comes to operators need to perform certain human activities and to maintain the dignity of a driver through allowing them enough time to either go to the restroom or to find some reasonable opportunity to eat or does get up and stretch their legs. And sometimes you need to shake off some of the stress that you might have picked up over the course of a given trip requires some time and I'm just hoping that as some of these things are reimagined that that's not an oversight. I know that in my 29 years of driving, we had more time when I first started than we did towards the end of that time and it's a disservice to the public. If you want happier employees which will cut down on those numbers of complaints that see you're getting and just a better environment.
Looking out for the driver is essential. Thank you. Thank you
a couple of quick comments on that. I'm so glad that that that comment was made to
remind us not to lose focus on our
sorry, trying to
get them seen on there.
So I'm still here. I really I really appreciate this is Michael Steele. I really appreciated that comment to remind us not to lose focus on the on those individuals that have the hardest job at DDOT. The transit equipment operators, so I was just at a graduation ceremony today expressed that very same sentiment. I do it every time that I meet the new training class. I do it every time that I go to the graduation ceremony. Just a couple of comments I'd like to make real quickly. One of the things that we've done in the last six months through the initiative of Steve Patrick, is we now have our service development and scheduling department have been going out to the terminals Gilbert and Shoemaker and with certain blocks of time at different days of the week, different times of the day. And sitting down and talking to the CEOs about how we can make the service better not only for our passengers, but also for the drivers as well. The other thing I would like to point out one of the one of the best features of the Jason Hargrove Transit Center is the drivers lounge. So anybody that went through that temporary hub saw what that look like. Now we've got a facility that when drivers pull into Jason Hargrove Transit Center, and they've got some layover time, they're able to go into the drivers lounge which is restricted for their use and their use only. There's a microwave, there's a sink, there's a refrigerator, there's a private bathroom. There's a lounge area where they can sit down take some time, if that's available to them. So again, the two best features of Jason Hargrove is the naming of the facility which was at the direction at the initiative of Mayor Mike Duggan, and then the driver facility. It's it's really spectacular. Thank you for those comments and thank you for the time that
you spent behind the wheel at DDOT.
I enjoyed it. I did I hated to leave, but what can I say?
So can I ask you one quick question? Yeah has has the dilemma of providing toilet facilities
at the ends of the lines been solved yet? I wish it has not. So what we've done is we went back and revisited a list that had been put together I think about a year ago. And again, part of what service development scheduling Safety and Training have been doing is trying to update that list. We've gotten a commitment from both the mayor and most importantly the deputy mayor that as we start to make our rounds. Looking at that that list to see if it still is a good list. If those locations are still open. A we're also looking to expand that list with fire stations, police stations and other city of Detroit public facilities as we encounter any kind of resistance on the private front. We've been we've been reminded by the by the Deputy Mayor that he would be happy to weigh in with those private entities to try to make certain that we've got enough enough facilities throughout the service area at the right locations
so that so that drivers don't
have to drive in distress.
Okay, I appreciate that.
Thank you. For number eight to five. Are you able to make your comment now?
We were having difficulty hearing earlier on
number ending eight to five. Hello?
Yes go ahead. Please. We can hear you now.
Yes. Hello.
My name is Bono hired by doing today. Oh, um, I was calling because what brought me here to the meeting, and I wanted to discuss about the bus especially the Southfield bus. Oh, first of all, you're stopping at 10 to like, way over two o'clock in the afternoon. And I hear y'all want to short, like shorten the time of or completely take it away. And I feel like that's kind of like, messed up because a lot of people will need that Southfield. Because it's not for that most people either have to walk go down to either evergreen or Greenfield and both of those is like a mile technically a piece from each province. And that's not that's not accessible, especially people with wheelchairs. Because it's like the sidewalks are not up to par because we live in a city. And then on top of that, I want to talk about how those drivers and people have to load the current transit center to be treated as customers as consumers as much as they treat us with disrespect. In relation and it's not cool. Yeah. I don't like to call people getting through with a bus driver just because of the way they act or being particularly problem of the day. I'm more proud to Twitter and I allow the bus facing even with my phone. First words on this or at night. We all want to meet for Wowzers 24 hours. Wait, if you miss that book. You have two hours for the next one. Don't ask when there has three depending on what time of night it is. or time of the more earning more. Just to be a little bit better, whereby we have and make the price a little bit cheaper. Making it 150 $2
Make it back to 150 or $1.
Thank you that'd be awesome. Mr. Patrick, can
you speak a little bit to the Southfield route
your I can talk a little bit about it. Well, we did work with the Southfield raptor ridership on Southfield is extremely low. And one of the reasons for that is because there's a freeway in the middle. So if you live along Southfield, you might be able to catch the bus in one direction, but you have to cross the freeway to get in the other direction. So that's one reason why it's not a successful route. And there's really not much we can do about that. But so, and we also found that almost all the activity
on the Southfield route, was at the streets, crossover,
the freeway there, were there east west routes. So you know, when we improve our network, we'll have those east west routes running a lot more frequently. And and then if you are going north or south, you'll be able to make your connection a lot better.
So that's all I can really say about Southfield right now.
Okay, thank you. Thank you.
Demetrius uses the next hand up. Hi, everyone. Thank you for your time. I'd first like to say Mr. Staley, I think you have the hardest job here. Sounds pretty thankless. I would hate to be you. But thank you for the work that you're doing. I just have a question surrounding contactless payment. I came from New York City this week and took the bus from Harlem to the airport. And was excited to take the bus, the new DAX bus to around the Rosa Parks transit center and but was unable to get on the Gratiot bus because I didn't have any of the preferred payment
methods. I'm wondering could you speak to any of the improvements for to increase ridership and revenue? It seems like a lot of your frame of mind and discussion with the community has been surrounding fiscal responsibility and I'm thinking that if customers had an easier way to pay that would be that will increase revenue potentially. And my last question is surrounding creating more information for riders of that DAX bus to know about coming routes, service delays as they're coming from the airport into the city to use the data bus has anything been developing in that frame of mind, that's all anybody. As it relates to method of payment on a fixed route service, or
circuit, can you clarify what how you how you would be able to pay or what it is that you didn't have when it's my understanding that apparently there is an app that
you could use that you could buy? Verizon, I didn't know about that. Somebody told me like two days later, in transit, you
can download it and not only here, but there's about 100 Other cities where you can use it to pay for your bus fare. Yes. In comparison, I'm saying and this is just comparing apples to apples in New York. You could just put your phone on the payment system, and it just takes care. And I'm wondering, since Detroit is a growing city and improve and expecting more guests, are we looking ahead
or are we acquiescing to things that are already been
implemented in lesser cities? Okay, so you're saying that
you just have your phone set up to act like a credit card? Essentially, they just take the money off of your debit card. It's very awesome. Okay, but you still have to set it up. So you could do the same thing with token
transit, and set it up to take it out of your, your bank or your credit card. Okay. Let's say that information
wasn't available to me. As a new writer.
Coming from the airport. I stood at the bus stop. I didn't even know how I could pay. Yeah, yeah. We appreciate we appreciate that observation. So you've got the marketing outreach team on this call, so we will certainly do a much better job of communicating various methods of payment. Mr. Yama core can even though this isn't going to involve DDOT initially,
can you talk a little bit about what I think it's the RTA doing with the mobility wallet challenge. Yeah. So to the end, that you're speaking out, there are initiatives that were funded by the state that are in works. The Regional Transit Authority is working on a project to address I think what you're talking about Mr. Shields, it's a from a ground up type of implementation where it's combination of mapping opportunities to know where your your fare is going to be predicted as travel times. That's in the works right now is something that's being used. I think that what maybe also you're referring to is, is that making it a method of payment. I believe that one of the facets are looking for is to make a debit card work across the board when it comes to all transit agencies directly debiting the payment. I think that one of the I think downsides of our system currently and maybe what is the problem is is that choosing the type of fare that you have an opportunity to our system doesn't have that capability would require something an intervention from the perspective of a mobile app, where you can choose the fare and then have your debit card be charged for that fare. Specifically, we have various fare, seven day bears, 30 day,
parents, etc. So that's probably where an app would step in like that from the Ark doing something. In DDOT. We did our annual presentation to the RTA board today and one of the things that we did see in the executive directors report was about the mobility wallet challenge. So they're just now beginning to pilot that so we will certainly we will certainly keep up with that and at the appropriate time. Once they've once they've built out the
program at the appropriate time DDOT will will get involved. Thank you. Yeah, my last my last question. It just hadn't been answered. just communicating between like dat the DAX Bas and DDOT like, is there a way that you guys could be providing information to potential DDOT riders as they come into the transit center? And they just, they just say, I think it's two different companies. So I'm wondering, is there any communication happening there?
Because that's a potential rider that could just be like, essentially just getting an Uber and say, I'm not gonna get on the bus, you know? Yeah. That RTA is operating that service.
So we will certainly look at how
we can better share information as you described.
Appreciate that. Thank you guys. Have a good one.
Thank you. Fran.
Yours is the next hand up
brand Billingsley Okay, the only other hand up who hasn't spoken yet
is Lucas. So whoever can unmute first can go ahead and make your comment. Hi, there. Can I be heard? Yes, go ahead. Hi, there, Kristen. Hello, everyone. DDOT Great to see you all again. And in the whole process of harbor opening through the tour, the public engagement was really great to meet a lot of you. I'm glad to be getting to know some folks that do that kind of connections that I didn't previously have. I wanted to first express my my congratulations and by all just just really being impressed with what an amazing job you're all done. Getting Hargrove opened it's such a beautiful facility and it seems like it's going to serve the city well for many years to come. I do have you know, I know that there are definitely some, some problems with it, but that's to be expected for a new facility. However, there are a couple of couple of operational issues that I'd like to address with DDOT staff but that can be done online either with Mr. Yamamura with Mr. Patrick neck or Mr. Hahndorf whomever you think it would be best to address those issues with you can let me know in the chat, which one would be best but um, the other thing too is while I echo the appreciation epicenter was named after Jason Hargrove, a man who died for a city who had a life of public service and definitely deserves the admiration and the legacy provided by naming the transit center after him. I got I found an unfortunate realization today about other aspects of his remembrance. I attempted to visit his grave site today at a cemetery out in the suburbs and found that he does not actually have a headstone at that cemetery, which I think is not really fitting for a man of his of his services of the I know it's not doodads responsibility to make that happen. But I
was wondering if anyone at DDOT would be interested in trying to find a solution to right that wrong in his story.
Response your early. Appreciate that. Appreciate that piece of information. I was not aware of that. response to your earlier question, if it's a question about routes or schedules or the service how is the service is designed, that would be me. If it's about facilities, you know, buildings, capital projects, things like shelters and you know all the amenities that would be that would be Ricky now sits up about
bus stops, that would also be me. If not, it would be division. Interest at times.
Can you all put your information so that he can contact you directly? Is that okay? Yeah, that's that that won't be necessary. I've got all their emails. Okay.
Thank you, Mr. Pasternak. And Mr. Staley, if you'd like, Would you like me to send you an email with
all the info I have about the grave site?
Yeah, please
do. Yeah,
please do My pleasure. Thank you so much. Thank you.
Great. Fran,
are you able to make your comment? I don't see Fran unmuting. And that is the last hand up who hasn't made a comment yet. Fran, if you can put your comments in the chat. If you still
like to make your comment. We can also address
your concerns after the meeting as well. I obame that thank you this this daily would you like to close us out? And
then like I said, we will address those who weren't able to you know, we will save the chat and all that good stuff. Thank you. I would indeed thank you for the opportunity. Again, thanks to everybody for their participation tonight. We can't, we can more readily solve problems if we know about the particulars. And so your feedback is critical in that effort. Because what we're about is a continuous quality improvement effort. I would be remiss if I did not send out a number of thank you thank yous, first of all, to everybody who came out on Saturday for the grand opening Thank you. It was great having you there. It's good to see many people that I've heard of that I've talked with, but never met in person. Appreciate that the transit advocates coming out on the tour. That was much appreciated all the input. We do have a Things To Do list. The good news is it is extensive. The even better news is that they are relatively minor fixes that that we have in place marketing outreach, as always did a spectacular job on the launch on Saturday. With the goodie bags with the swag with their presidents, whatever, all the divisions at DDOT that has provided coverage on the ground During the first week of service. we will continue that for another week and we will reassess at the end of next week. but just so everybody knows we have what we call DDOT transit ambassadors on the ground. So as a bunch of bus pulls into the bay.
The system wanted to make sure that in the initial phase until we got into a regular flow, that that navigational issues would be to a minimum. Last but not least, Mr. Yama, Cora has not asked for paternity leave, but he is entitled to it. So, Mr. Yama, Cora was at the Jason Hargrove Transit Center from inception through birth. He did a yeoman's work I'm not sure how much sleep he got in the week leading up to the opening of the Jason Hargrove transit center. But not only is the final product spectacular, he worked very closely with Jason Dyer, who also did a spectacular job with the construction company ideal. But Mr. Yama core, I'm sure last number years off his life. But thanks to everybody that came out, thanks to all the all the employees at DDOT that have supported the opening
marketing and outreach.
You do it the way you do it. And Mr. Yama, Cora will talk about that paternity leave. Thanks, everybody. Thank you. Thank you everyone.
recording stopped
Thank you, everyone. for joining us tonight. Thank you to our interpreters.