Clubhouse Townhall – Mar 28, 2021
4:03PM Mar 28, 2021
The latest build. Alright, should we get started, we should get started. Let's do it. All right, to the weekly club house town.
this is pretty funny, actually, I just have to say this Andrew administrate the show about the little game from his weekly screentime report, and I just got it myself, which is what reminded me and he's like, that's my weekly screentime report telling me I was spending way too much time here. So I just got my two. Okay, so clubhouse carrying on back to dad. We do this every week we do it every Sunday at 9am Pacific I am Paul, and this is my co founder ro Han, and this is a to meet our new, and our goal is to just tell you about what's going on at clubhouse this week, what are some of the highlights of the, You know what are some things that we're shipping product wise, what can you expect coming up next, and any company announcements, and then we try to devote most of the time to q&a So, if you have questions you can submit them anytime throughout the week. We used to do them live during Town Hall, literally the really town halls, we would just be like, we would just open up a room, and we would invite everyone on stage and everyone would just talk about because questions. It was really fun. But then it started going two hours and three hours and four hours and then we had to say okay we need a better format so. So the way we do it right now is we have a link to submit questions in advance we can make sure that we get to the most important ones. And by that I mean the ones that most people are asking and wondering about so to do that, you go to support dot join clubhouse, calm, or you can tap on your profile in the upper right, then tap on the Settings icon, and then tap FAQ slash Contact Us is all taking the same place we call it the Knowledge Center we have too many words for it. But if you scroll down to the bottom of that, you'll see a link to submit a question for town hall, so you can do it right now, if you just thought of a question or you could do at any time throughout the week you get it tomorrow we can pick it up for next week's Town Hall, and we will get to all of them, but we'll try to get to as many as we can. And, and, you know let's let's do it. So, we want to talk through first the highlights for the week. And normally, we have staff do those, but we have a special guest highlights this week from our one and only Maya. Biggest stuff is out for her birthday.
Good morning. So, you know two weeks and I think the thing I'm most surprised about is like how Paul's energy never changes.
so it's been so much fun and so yes I'm standing in for a blow Stephanie who's celebrating a birthday. Birthday so send her birthday wish, and I'm going to try to make her proud with these highlights and so some of the things that we wanted to highlight this week. On Monday we kicked off the week with such an incredible celebration with the vs crew. Swiss and timberland came and we got to hear the juicy BTS from the last year. It was so fun because it felt like a return to 15 minutes like a new person was joining so Snoop came in you 40 Littlejohn. We even had Patti LaBelle and Ron Isley come through I'm super iconic, and so we want to thank the vs crew for spending their one year on clubhouse and we can't wait to see what happens over the next year with them so thank you for doing that. This week, also we were so inspired by the diversity of perspectives and personal philosophies that were presented so much wisdom has been shared. And, you know, you all inspired us to be reflective and open minded. And so some of the things that we wanted to, to highlight so Ava DuVernay I hopped in her room on Sunday for two hours, she did a q&a. You know with up and coming filmmakers and people in the industry and reminded us of the importance and the urgent need to have more directors of color in the film industry. Simon Sinek joined us this week. And he invited us to rethink leadership as a community with shared values and transform CEOs into CEOs, Chief vision officers, especially believing in infinite thinking, so thanks to the powerhouse club for creating that space for that incredible discussion. The leadership lab has been on fire. Last week they had Walter Isaacson, and this week they hosted Denise woods, one of the world's top experts on voice to blow our minds, she was dropping so many gems on how to optimize our voice in any situation. She shared tips on presenting ourselves with confidence finding our voice, the importance of breath, and the rest to muster up our best voice so thank you for reminding us that voices are the perfect gift. Another author Alex Vinayan debuted his third door live. He had a packed room, and brought it always away, whether you have to, you know, go through the front door, jump out of the line run down the alley. Being on the door 100 times crack, crack open the window and sneak through the kitchen there's always a way in to your dreams so thank you Alex for your brilliance and all the stories that you shared. We also had New York Times bestselling author Harland COVID shed some light on, think again with Kat Cole, and Adam Grant. There we learned so much about storytelling nuances and transitioning from writing to film and TV production, and he encouraged us to trust the process from the good the bad the ugly when it comes to writing. And finally last night. I don't know if you were in Felicia dinner party. Her virtual dinner party but she had Deepak Chopra and Riza, and it felt like, you know that emoji, where you're heading. That's definitely how I felt and so they both shared approaches on how to use art awareness meditation spiritual intelligence and unconditional love to shape our reality. We were talking about the meaning of life and why do we exist and, you know, talking about the beauty of Kung Fu and Tai Chi and, you know, artificial intelligence and consciousness. So it was, it was so much fun last night, and I personally am hoping that Deepak And Reza will start a show together so Vaillancourt How's that, that's a cool combo so thank you to everybody in the community who continues to Make your presence felt and share wisdom and knowledge that makes us all better.
All right, thank you, Maya.
What a week.
All right, okay so jumping into announcements. Let's see what do we have, oh happy Palm Sunday, and happy Passover. And speaking of that, there is a there is a fun event tonight. Tom house Passover Seder night of 1000 Jewish stars that Leah and Nicole, and Randy and Adam and the value culture, nonprofit slash club are putting on. And I think I heard they're gonna have a bunch of really funny and amazing people like Tiffany Haddish and. And who else Jeff Garlin Michael Rapaport Chloe Fineman my Bialik, Rabbi David Wolpe like, I think that's four o'clock Pacific today so shout out to that event, and to all the amazing people putting that on in, in the spirit of, you know, his beard of the day today. Next Sunday is Easter, and we will still have town hall that because clubhouse never sleeps. We, we did. We've been doing this world tour that we mentioned I think a couple weeks ago where we've had people like joining countries all over the world, and it's been crazy and exciting and amazing and we want to go meet the people in all these different communities. And so, We're doing a little tour we're going in and doing special kind of town hall orientation sessions with the user communities in in like ELL and, you know, Germany and Japan and countries all over the world. So we did our first one with Italy and it was really really fun, it was absolutely amazing. It was so great to meet so many people from that community. Someone said that my demeanor is naturally Italian because I wave my arms all the time. And then, you know, it's just a ton of fun. It was a lot of fun and really really grateful to everyone who came for that, and very excited to spend more time with, with the Italian speaking community here on clubhouse and and make sure that we're building products that work for them and for everyone else in the world regardless of where they live. And the next one that we're going to do is with Brazilian community with the Brazilian community here at clubhouse we're doing that, I think this Wednesday. This yeah this Wednesday. Amazing. So, if you live in Brazil, if you speak Portuguese if you're just interested, feel free to come by for that and I'm so excited to do the rest of those over the coming weeks and months we're gonna keep doing them and keep visiting a lot of different countries, so to speak your clubhouse last announcement was the creative first accelerator program the final day to submit your application for that is this Wednesday, March, 31, and we've gotten a lot of applications for that we're really really really excited about that. The idea just to remind you is that we, you know, there just been so many incredible creators here on clubhouse and so many amazing people out in the world who are smart and funny and have domain expertise and are great at bringing people together, and we want to make sure that we are supporting them and we want to make sure that you every time you open your app, you see conversations in your hallway that, that are interesting and exciting and relevant to you. And so, what to do is say okay if you're a creator, you've got an idea. You really want to, You want to invest you want to go all in. Maybe you want to do like a daily show, but maybe you don't have an iPhone, maybe you don't have advanced equipment, maybe you're not sure how to promote it maybe you're not sure how to get feedback on it or you need you need help to, you know, hire a babysitter for for a few hours, weeks he could prepare your show, while we work on building our tools to make all of these things easier for everyone. We want to do this program to just, like, you know, make sure that we're supporting creators and to learn how we can better support creators, and so it's a three month program, where we work on just helping make your shows amazing. Like, you know if you need equipment we can help you get equipment if you need help with concept development we can do that if you need matching with guests we can do that, we can help with like design services and promotion and making sure you have invites to bring in an audience and matching you with brand sponsors. And if we can't find brand sponsors that will guarantee some basic amount of income for you, which is $5,000 a month, either through the brand sponsors or not backstopped by clubhouse, and it just be there to support you and so it's a pretty, you know, It's pretty. It's like a high level commitment, it's, it's, you really want to do it we're emphasizing daily shows. And, but, but we've gotten 1000s of submissions, and we're going to start going through those furiously and sort of, you know, sorting through all that sort of stuff come Wednesday. So Wednesday March 31 is the last day to submit for that. If you have any questions, just please reach out to us anytime
and creator first drink clubhouse, calm, is where you go to learn more and there's also a link there to contact us if you have questions. Okay. That is it for announcements I believe. Let's go into product. Okay, this past week's release. We're still waiting for approval on it we submitted it last Tuesday. I'm not going to give the details way but it's a really cool release something really cool for creators, and, and hopefully we'll have more details on that, who knows, maybe by the end of town hall, if not maybe today, maybe in the coming days, but please know that we're doing everything we can to get that out to you very soon. And it's gonna be really exciting one. And then next week's release I mentioned that we're working to really focus in on clubs and club founders, the people who are bringing people together who are hosting shows and conversations. We know there are so many requests that you've had. And those are not lost on us, and we want to do a release or two that are really dedicated to that. So there's this issue where, you know, the member and the follower accounts. We only emphasize the member count but if you've got a show with the big following. It makes it so that when people look at your club profile, they don't realize how big and influential your, your, your club is and so we want to fix that problem for you this week. We want to make sure that you can bring more people in from outside of clubhouse, to grow your audience and build that over time and that you're not limited to, to, you know the people that you're currently reaching with any clubhouse. We want to make it so that when people come to your club profile. They can see the next event that's coming up if there's not an event coming up we want to want to make it easy for you to go schedule event coming up. We want to, let's see, there's a lot of other stuff that we're working through around like member management and how we can make that easier. Some of this stuff will make it into this week's release and some of it might make it into next one. But, but really this this upcoming release is all about club founders and in improving your lives, and giving you the tools that you've been asking for, so thank you for your patience on that really excited to get that out. Also, we're doing a lot of stuff on Discovery, like, the reality is, like, as we've grown there there are way more rooms, way more languages, and we need to make sure that we're always showing you the best people to follow the best clubs to join the best rooms in your feed that we're sending you the best notifications. And honestly, we've got a lot of work to do. So we've been working aggressively to grow the team to build out our machine learning team our discovery team, and, and to make that a huge area of focus. So we're doing a lot of work under the hood to improve all of those things, continuously, so look for changes there over the coming weeks and months, and then another area focus is just really growing our support operations, things like trust and safety, making sure that as we grow as we move into different languages. We can always get you really quick support in a way that feels native to you. And you know in your language in that we're, we're just making sure that we're, we're staying one step ahead of things there and sort of keeping pace with the growth of the community. So those are some of the things that we're focused on for the next release, and so many other things that we want to build. And that's a good plug as always for our jobs page, if you could join us calm. It's called the jobs at the bottom there are gonna be a lot more listings popping up there soon. But if you're interested in helping us build this. We would love to hear from you. We'd love love love hiring people who we meet in the user community. And please please please go there if you're interested in being part of, of what we're building. Okay. On issue we get into q&a
We absolutely. Let's do that a full 40 minutes I'm very excited about this. Okay, as always, we'll start with some product and feature related questions, and you kind of preface to the work that we have on clubs coming up so we did get a bunch of questions around club admin tools yet that you can knock out some of those and answer those and give people a preview on it.
Okay. First question, a simple question. When I started my club. I did not know that I couldn't change the name and I chose a name without enough care that I really want to change the name now, please set a rule for example to allow change at once or maybe once every six months. This would be a great favor
Yes okay so club game changes this is kind of the same as like room name changes, the only reason that we don't make that super easy to do, is because we want to protect the people who have already decided to join the club or join the room. It could be an abuse vector right like with rooms we talked about this where. Imagine you're in a room, and it's got some nice innocuous title, and then someone wants to be funny, and they come in and they change the title to something terrible, and then they immediately screenshot it as you being a speaker in that room, that would be bad. And so what we needed to do. So we want to do for room titles is we want to have like attribution, showing when it was edited and by WHO and by whom and then, then you think about it, you probably want that to appear in the hallway as well because you see room titles and a list of participants in the hallway. So, so like, it's just a little bit more involved than you might initially think, and with clubs is same thing like if a bunch of people join the club, it's got a certain name and certain purpose. If someone came in and they change it to something, if they're trying to be funny they can come in and change it to something terrible, and then they could you would suddenly be a member of this club that you do not want to be. And so we just want to protect against that, in the way that you see other networks do. I think the minimum thing that you want to do is notify every member of the club that the name has now changed, so they can aware of it, they can opt out if they want to opt out and have good community guidelines Terms of Service around ill intention club name changes but even if they're even if they're innocuous right, it could be a bad experience for the members because suddenly they're to club in, even if it's slightly different, they don't remember joining it so we'll get a bunch of questions around that. So, so those are the types of things that we need to manage, and so far we haven't gotten a ton of requests to change club names in. And so that's why we haven't prioritized that yet, but I understand that that's, That's like a pretty basic piece of. It's a basic piece of infrastructure that we want to build. And like all things in clubhouse it's really like. Every week we try and ship often we try and ship, big things, frequently, but we always need to focus on the most important things and as we've been growing there's so many things that, you know, and so things like discovery things like the club app and features that we've been talking about those are just currently higher priority than this but, but, I 100% agree that you should be able to do this, we just want to do it the right way to protect the members of the club, and other people within the community. Anytime there's something that's potentially an abuse factor that we kind of, kind of have to be pretty thoughtful about how we roll it out.
Now I will pass on the prioritization of course but this is definitely something we've actually been talking about in our internal product discussions already thinking through all the stuff that you mentioned, we need to before we would implement it so it is in progress.
Okay, that's a more optimistic, answer the mind which I love.
All right, it's on our radar. That's what I'm saying. Okay, question around member management. With the new club creator tools, will there be functionality that will allow club owners to reset which people are members rather than followers. Lots must begin inviting members before knowing that monetization was coming, and it'd be helpful to be able to add or attract membership but still have everyone as followers.
This is juicy. Okay. Okay. Okay, hold on,
let's let's try to do a few more questions.
Okay. So Clubs. Clubs are really just like groups right like that's what they are, but we're called clubhouse, of course they have to be called clubs, but people use them in a few different ways. So one way that people use them is they use them like, like an event series, like it's, you're a creator, maybe there are two of you or four of you that put the show on. You do it every week or every day, and you create a club, and that club is really, it's like, it's like a podcast to your episodes or like a TV show to your episodes, it's like, it's like an event series, right, and that's a great way to use a club. Another way that people use clubs, is they use them like communities where if you have a group of people who are all really passionate about painting or or cricket or, you know, any of the 1000s of other things that we've seen your furniture making, or like web design like there are, there are so there are all of these communities where people come together, and it's really more like a group of peers talking, they set it up so that anyone can start a room, they make it usually pretty open to the community and a lot of people come in and they have that interest and they discover it and they join, and it's great, it's like a community of people just meeting up regularly and talk about something that they love into the third way people use clubs, it's like a private organization with all the people in their, in their company or their small friend group and. And so right now the club feature set is, it's pretty flexible, but it also makes it, it makes us feel it can be a little bit, I think it can be simplified, right now, right. And so the thing here is that this person is saying, I had a lot of people who were who followed my club, and I invited them to be members. And, you know, looking forward, like to, to a time where we have monetization features that allow you to charge club membership fees, they it sounds like they went away to say, Well, anyone can follow my club. And if you want to pay this membership fee per month, then you can be a member of the club and you can join the private membership rooms and you can have these, these other permissions. And I think that's great. So, so let me. So that's sort of the baseline here. I mentioned we're doing a lot of like club admin features one of the things that we, that we're thinking about is whether we can simplify the member and follower model, because right now there are a few issues with it, one that I alluded to earlier, is you can invite people to be a member of your club or you can invite people to be a follower of your club. So a lot of people are looking to build their following. They make everyone a member, even though they really just want them to be a follower, they make them a member because you can't invite someone to follow you can only invite them to be a member so, so we, we struggled we set it up to incentivize that which is our fault. Even though that wasn't our intention. And the other thing is, if you go to someone's club page, it shows the number of members but it doesn't show the number of followers so again you have this incentive to make everyone a member, even though that's not what we originally intended. Right. And but but it's perfectly natural behavior, and that can be really hard because if you have this big list of followers you have to go and like manually convert them all to be members which, which takes a bunch of time, and it's just a bad setup so we're trying to fix that. So, one of the things that we want to do is just change the count, so that we show a single number, like we do in the topic directory right now, that combines the number of members and the number of followers, because that's really an indication of of how many people are interested in this club and how many people like this club and are following this club. So if you do that, then you can imagine, you don't really feel that same pressure to make every follower member. It's just one number, and it doesn't change that number if you convert them so it'll hopefully take that pressure away. The next level that we're thinking about is,
you should probably have a way, like, Should you ever wait for you just say like anyone who wants to be a member can be a member of the club. And so, the thing that we were talking about this past week is, what if we really throw this out here in the spirit of like thinking out loud and building the public and getting feedback. But let me tell you that the discussion we were having we were saying, Well, what if we just collapse the two, so that there, there's really only a concept of members and your, you can choose your club to be an open club where anyone can be a member. So, anyone like there's just a Join button that anyone can join you don't have to approve them, or you can have a club where you want to curate who's a member and you manually have to approve people like you do today. But that's really it, there's only one concept, you're just a member of the club, or you're not. And you can set your club up so that anyone can be a member, or that you have to approve who the members are, and it's kind of like in the real world like there, there are a lot of clubs and some of them are, are meant to be broad, and like, anyone could be a member of the AAA club. You know there are a lot of clubs out there where anyone can be a member or like a fan club celebrity. Anyone can be a member of that. Sometimes they're free sometimes you pay dues, but anyone can join. And then there are other clubs that are, that are more sort of private or, or curated or selected and, and, and that's fine too. And when you set up your club, you can choose whether it's a broad and inclusive club or whether it's a more curated club. And if we did that it would simplify things a lot. It would, you could argue that it would take away some of the flexibility to have a club with both members and followers where you could add the flexibility to me privately, but also occasionally has public conversations where that broader set of followers get notified. My personal view and I want to get people's feedback on this which is what I'm talking about right now. My personal view is like. That does happen, but it does, it's kind of an edge case it doesn't happen that often that they think there are solutions to that problem. Like if you're a mostly public club like you're really kind of like an event series, and you want to occasionally meet privately. Maybe we could, we could create a special tear of like officers, and maybe they would have the right to open a room, but not like Adam remove members like I know Ed has has requested that and we hear that loud and clear. But maybe you can have like a special tier of officers and you can meet privately with them if you want to, if you want to be privately occasionally or maybe we can have another tier for paid members when we introduced that feature in the future, and you could still, you could still have that flexibility to meet with a specific subset of people within that club privately if you wanted to do that. But, but by and large, publicly with anyone who is a member of that club, and anyone else who wants to join the room. If you're mostly private club, but you occasionally want to be publicly. Well, we'd still, you'd still get people would still get notified about those public meetings if they followed any of the speakers. Maybe we can notify anyone who's applied to your club that hasn't been approved yet of its public conversation so I'm getting really in the weeds here but, but basically what I'm, what I'm saying is, I think that there are different ways to design it and I think there are ways that we can simplify it so we're thinking about that stuff a lot right now. If you have strong feedback on this idea of simplifying the bottle to collapse members and followers, please write to us, and let us know that you're supported at clubhouse, calm, and the one thing I would say to the person who originally asked this question is, whatever we do like as we evolve that model to improve it for, For all the people who are organizing clubs. We will definitely take into account all of the legacy issues so like if you need to convert people from followers members or vice versa if you're thinking, like, you know, if we introduced the paid tear in URL already made everyone a member we would absolutely take that into account and make sure that we're not leaving people in a bad position when we do that, because I know that, like, whatever we do we want it to be strictly better is to make sure that no one is left in a bad spot because they've spent time investing in a club like if you've invested in the club, then we're not going to leave you in a bad spot, but we're going to make sure that transition is something that that you can really smoothly manage.
Alright, that is a lot I'm excited about.
Sorry. It's like a big juicy area but it's so important to the people who were like putting clubs together so
it is I feel like we had a lot of these questions earlier on about, you know, who should be a member and who should be a follower and I'm excited that we're starting to actually like dig into this a lot.
Yeah, I also like, it's something that I think is a really good part of town hall to like it's pretty crazy to have a product where you can talk with people in the user community while they're using this. And anytime we're making things I'm going to talk a lot of people like this I like it's really useful to be on top, a lot about them here and then people's feedback on it in either like the you know the rooms that follow town hall or mail or something else.
Yeah, I love listening into the rooms after town hall and getting feedback to create pretty much real time. Okay, a few more things that kind of relate to clubs, so one is scheduling club events. I think I speak for many club owners when I say Can we please have an inbuilt calendar or scheduling system for club events. When you have an active club events may quote clash or have conflict and time need to be awesome to be able to plan our events as a collective, what do you think. So I think this is like slightly different than just being able to organize and display club events but actually about CO organizing with admins of clubs.
Okay, so there are a couple things that I write here here one is like when I am scheduling, this is something I think would be useful for everyone, even if it's not a collective like when I'm scheduling an event, can you make it really easy for me to see what other events are going to be happening with that time. Right.
Yeah. And, or I'm wondering if it's also like, if other admins have conflicts. For that time.
Right. Does that mean that if other admins. Want to go see another show at that time or if they're putting on another show at that time.
Yeah, that's a good question or whether their calendar has something else on it which seems even more.
So, a lot of this can get pretty hairy. Okay, so a few things I'd say one is like when you schedule an event in the calendar, it feels like it would be useful to be able to tell you what other events are happening at the time. And then there's a whole lot of like next level the next level, the next level thing you could do right, you could imagine you would say, if any of those events are involve someone who's a co host you could you could, I mean the future you could do stuff that's like, well, the people that follow your club are also follow the people who are hosting the shows right like you could try and get into conflicts you could try get into like, what is the ideal, really what you want to get to is like when is the ideal time for me to host this this conversation. And that might be because there aren't other competitive shows that are happening right then, it might be because they're, you know, if you think about like supply and demand for that hour more generally, it could be more personalized to you based on involves your club or based on the topic. And then of course there are things that happened last minute like we've had people who have who have scheduled a conversation, a week in advance and it's like all good. And then minutes before their conversations about to go live. Some like really well known person comes in and does like a surprise room, and it can be tricky right it's tricky with live stuff, and I think that, I think that this is one of those areas where we are going to just be, it's kind of like discovery right like I think big calendars has to get better and better and better, and it's not something where we've really focused. Over the past few months, so it needs a lot of work so, so like one thing that it needs is a more, it needs better filtering for the, you know, for, for the upcoming for you. It needs a more compact view so you can scroll through it more easily. It needs a more developed, like RSVP or notification system. We need the ability to like hide events and report events, and all the stuff that you're talking about kind of goes on top of that so I know that's not a good answer because we're not really proposing solutions but it's really just an acknowledgement that like, that's the calendar is an area that's just going to that we're going to be optimizing for months, I think, if not years, because it's really important, and there's a lot of work that needs to be down there so cheapest question honestly, because like, it's not something that was top of mind for us it's not something we've thought about a lot, but I can see how important it is, especially because collectives and and collaborations are such an important part of, of the structure of the clubhouse community.
And I think your point around like, just telling being able to tell people when is the best time to host something is a question we've gotten a lot and this definitely a subset of that.
Yeah 100% Right, I mean it's almost like it's almost like how it's almost like ad targeting, you know to ads but like we're the systems over the years have just gotten better and better at saying like here, here's when you should do it. You know, here's what you should do, yeah.
Okay, quite large clumps. So, someone who knows I have 1000s of group members. In a Facebook group. They would love me to start a club on clubhouse, however, you won't let me do that yet because I haven't qualified to use the feature. If you want some people to bring on these bigger very active groups. What are you thinking about to make this realistic.
Yes, okay. So a few things that speak to that what is. If you have not qualified to start a club, yet it probably just means you're very new. I don't think it, I don't think it's a very strict requirement, it's like we want everyone to build a certain club we only just, we added a little bit of a few requirements there just to, you know, just to safeguard against spam or bots or anything like that. So I think if you've been on the app for a week or so if you've talked to the few rooms here, you have a few followers like it should be open to you. If you're not seeing that let us know and we can figure out what's going on, but it should be open to almost everyone. And so, so the second thing, and for anyone who doesn't know the way you start a club is you go to your profile then go to the member of section that lists your clubs. And at the end of that there'll be a plus button. And if you tap on the plus button you can go create a new club. And the second thing is, making it easier for you to invite external people to your club, or specifically to your club event so if you think about this idea is like I said of club. We should say like, Hey, you should schedule an event like that's what clubs are about clubs are their event. There they are really like a series of conversations, whether it's public or private like the reason to have a club is to have a series of conversations. And so, we should, we should make that clear. And when you start a club we should be like Great Start your events. Schedule your event, and when you schedule the event we should be like, great. Now go tell people about it. Here's a link. Let's make it really easy for you. And let's allow you to bring a large audience in if you want to bring a large audience and if you have a, if you have a large audience off the app and. And then when they come in, let's orient them let's let's make sure they know why you're here, why they're here and how to get to your event really like optimize that entire flow, so that it's very very easy for you to grow your club successfully. And that's actually the core focus of the release that we're working on this week, so. So I think we have a good answer to this one it is. If you don't yet have a club. If you're not yet eligible to create your club like you should be if you've been on for a week or so. If you talked a couple times if not let us know and we'll make sure that you are. And then our entire focus this week is going to be on addressing all the issues that you mentioned. And so hopefully by the next town hall, we'll have, we'll have a bunch of stuff ready for you.
And speaking of conversation series. Can we explain how recurring events as a feature might work.
Oh yeah. So, the recurring events so the reason that we didn't have those in the early days was because the calendar, it wasn't tied to our to the actual room. So the calendar when it started was just like a notion doc. Just kind of a way for you to say to the community heads up I plan to start a room at six o'clock on Thursday that that's titled this, and, and, even when we built it initially into the app they were kind of, they were not linked on the back end. So if you started a room at that time that, like our system would have no knowledge that that was at all related to this entry in the calendar. Related right which is why when you put a room in your calendar. If you open up the app within 10 minutes or so that scheduled room time and you tap the green button, it'll say, Oh, are you intending to start this event that you've scheduled already in the calendar and if you say yes, it will carry over the title and the description and the co host then they can automatically join the speakers and like it'll notify everyone and it's all tightly integrated. And the reason that we didn't have recurring events was because if we had no way of tracking. No shows, you can imagine, these situations where well intentioned people put like a recurring daily show in the calendar. At the beginning of the year, just like you would with an issues resolution for going to the gym. And then for whatever reason they couldn't keep up with it, and the calendar is just littered with all of these events that that just don't actually happen, that'd be a terrible experience for the user community right so. So the nice thing about the calendar right now is, every time we've seen that. It's almost like you can be quite confident that that event is actually going to happen to be added to your apple calendar your Google Calendar and show up like it's gonna happen. And if we allowed recurring events without any safeguards that probably wouldn't be the case, you'd probably have a lot of events that were just kind of, you know, stale garbage events that were never really happening. And so the only thing that we want to do before we build a recurring events is to make it so that if you schedule a recurring event, and you don't end up starting then you don't end up showing, then we say hey, looks like you're not doing this event anymore, we're going to take it off the calendar if you don't show up next time. And then if you don't show up next time we would just remove it from the calendar so that so that people don't have a bad experience on the receiving end. And there are other things that we could do in the meantime to make it easier to create recursive ads like we could allow you to duplicate a past event or something like that. You don't have to retype things. So, that stuff is. That's, that's sort of how it would work. So I imagine when you set up an event, it would say, is it one time or is it recurring and if it's recurring, we would, we would just add it to the calendar automatically and then we'd want to protect no shows, so that we can remove it from the calendar if it ever gets stale.
All right, I'm going to try to go a little bit faster, so we can get through a lot of questions. Okay, okay.
I will also try and go faster. Probably the bottleneck here.
Okay, no, we always have so many questions I think that's, that's the thing, which is great. Okay, a couple of big ones around creators and monetization. First one around sponsorships, our club posts allowed to earn money through paid sponsorships.
I am not a lawyer but yes. Okay, so from our perspective, yeah I think that's fantastic, I love that I like I want creators to be able to make money. And if brands want to pay them to great conversations for people. I think that's wonderful, we want to we want to build that into the product. We want to help, like, we just want to help make that easier. And we see it happening organically. In a lot of different places. Today, and, and I think that's wonderful, like, like I think that the, the, what are some examples we talked about like the I am Wow game show. Yeah. Like, I swear, gave him like 100 grand to just give away his prize money and that's amazing and if you look at like the night of 1000 zero stars tonight. They've got a whole bunch of like BuzzFeed tasty as a sponsor like a bunch of other people sponsored and I think that's great. The only caveat I would say, so my main thing is like I philosophically, we love it. And we want to support it. There are laws around disclosing sponsored content, legally in, you know, certainly in the US and I'm sure in other countries too. And I, you know that the high level requirement is that you need to. When something is sponsored, you, the creator have an obligation to disclose that it is sponsored and, And I believe the brand does too. So I think if you're gonna do it just like, you know, take a look at what the laws are but but I think like, if you're doing it, and you're disclosing that it's sponsored then, again, not a lawyer but I think that that is great, and we have had a policy starting tomorrow, which I'm really excited about, and we'll try to get more specific guidance for everyone in the community guidelines in case whatever questions around that, so we can point them towards resources so they can know what they need to do but, but yeah, in general, like, we're really excited about that we want to help, help creators get paid by brands that sounds fantastic to me.
Okay, and then you had mentioned our Creator first program at the top. Yes, good question on this, which I think is actually a really good question, just around, you know what language should people be applying and if they're international so someone wrote us. I'm from Turkey, Istanbul and I'm mostly hosting rooms and moderating in my native language. I guess the first question is Can I apply for this, and if so, should I upload my audio recording and kind of fill out my application in Turkish, or English.
Oh yeah, that's a great question. So my and Steph and I were talking about this and with Badia Naomi so like the. Yes, you can apply in any language my don't, I hope you're not mad at me for saying this, I think this is right, but like, we are really really really excited about supporting creators, all around the world, the app right now is not localized into other languages, it's in the app is in English only. And as an internal team. We are better at English than other languages, but, but we're really excited to see people applying to do non English shows. So imagine that most of the shows, because the app is English only right now in terms of the UI. Most of the shows, will probably be English language shows, but we are. You're we're absolutely accepting submissions in other languages, and we'll find whatever resources we need to review those to evaluate those, and, and I think we will end up with, with people, and I'm very confident we'll end up with people in the program who are doing shows completely in other languages and that is on us to figure out how to properly evaluate those and support those. So Steph is not here today as we mentioned, and she's the one who used to drive and all this sort of stuff. But, but yes please please please a pie, and we'll figure out how to make sure we're properly supported. Okay,
do some quick hits around discovery. Room Search. Most people I talked to on clubhouse say how great it would be if there was a feature to search for current rooms or at least scheduled rooms, I assumed this is like my entering text or looking for a topic. Any plans related to this.
Yes. Not next couple of weeks, but I definitely agree we should have that too. And for certain for here's where I think it's most useful one is for scheduled rooms where you know room is happening and you want to find it. That is harder than it should be. So we want to make it really easy to search for that. And that should be in the. Well, that should be in the feed it should be in the calendar, the one workaround that we're going to have, I guess, is that if it is a club show. I know this is not the full solution, but one thing we're doing this week is having the upcoming the next upcoming show or any or any room that's currently in progress. It's hosted by a club, we're going to add it to the club to the club page. And you can already search for clubs in the topic directory just cut the magnifying glass search and then toggle the clubs, so there will be there will be a way to get to it, like in this next week, but we want to improve that over time 100% And the other time when it's useful to search by by keyword, I think is where something happens in the real world, and you know people are discussing it, and you just want to search for the keyword to find the rooms where people are discussing that thing so yes we will have that, but not next couple weeks but like 100% It's so obviously needed.
Okay, it's fun question. A preview into rooms from the feet. Actually, there's a couple of related questions. One could we have a confirmation feature before joining the room, basically because you might unintentionally click in without really knowing what it's about. And to it'd be great if you could get a quick sneak peek into a room, either by being able to look at the folks has profiles who are hosting the room from the feed, or even hearing the audio. before joining a
couple of things. One is a confirmation feature before joining the room. I don't think we'll do that from the feed. I think if we need that then we failed on our design. I do think the biggest issue here is where someone accidently taps one of the green notifications that pop down from the top, and we were talking there about do we have like a five second delay or do we have an undo button or something like that or do we just improve the design of that, because I know that that is not optimal right now. And I think we just need to fix that design, but if we made you confirm, every single time you want to enter a room for the feed that just means something else is wrong with our design so I don't think we will do that. Now the question about a sneak peek into a room, I think that would be super cool, and I think it would be like it would be a very nice thing to have as a listener, but I think it's bad for the Creator, because that means the Creator could have people listening to their rows about seeing who they are. And whenever we have to make decisions, we always prioritize the Creator, and anyone can be a creator, right, anyone can be a creator, if you start the room if you choose the host if you're bringing people together like you're the creator creator, with a lowercase c in any times. Anytime the, the wishes of the Creator or odds for the wishes of a listener would be Lister, we have this decision framework where we always pick the Creator, so that's why we would do it. And even though it would be cool from a consumption perspective, the idea of being able to see someone's profile before you enter, I think that's really cool. It's just not the most important thing that we're working on right now, but I like that idea philosophically, we'd have to figure out like cap targets and and maybe if you like tap and hold on someone, you can see their, their bio before you enter like I bet they're cool things that you could do there.
Absolutely. A quick one around event suggestions so similar to how we have a hide a room on the feed question around whether we could do something like that
on the events
Yes, we should do that but we don't have that yet. We have so many questions to get to.
Alright, quick, quick things on notifications. Sorry,
sorry, we should let you either but we should also just make it better, and that's that goes back to some stuff we were talking about before,
we'll append that to all of our answers. Okay for notifications, the ability to turn off notifications to followers for when I'm speaking. So I think we've touched upon this once or twice.
Oh yeah. Yes, I think we have a design for that we haven't implemented yet, and maybe and like, I'd love to love to get to it in like three to four weeks. I think that's like that was exciting. Yeah, no guarantees because like our roadmap changes. Basically we plan our roadmap two weeks out because we learned so much that like, the most important thing and shift, you know, Two weeks from now but like it is tentatively slotted for like, you know, three to four weeks one of those releases out.
Okay, and then on notifications is there any way to turn off notifications specifically from clubs, as opposed to for individuals.
That's a great idea. We should do that we're doing a full notification audit right now. Notifications. There's so much that we can do to improve them and there's so much that we are going to do to improve them which I'm really really excited about. So, we, we just hired another person on the discovery team, and we're going to hire another one soon hopefully. And, and, like, we're going through looking at all the different notification types and what are the tap through rates and which ones are useful which ones are not useful. How do we take into account like, you know, better understanding of which ones you like getting don't mind getting, it's so important. And there's so much we can do to improve it. And I think that this is a good specific suggestion for how we can give you more control over that. So yeah, we should do that.
When are we going to be on Android.
Oh my gosh, I saw a preview of our Android app. This past week, and it works, it's really exciting, it's, you know, so let me set expectations properly because it's, you know this stuff always takes like a little bit of time to polish and finalize and I don't want to over promise, maybe, maybe I'll let roll on roll on what do you think expectations are for Android. Tomorrow, now. Not now, so we have mo Paila and David working on it and Carson joins us tomorrow, and I don't know, like let's hope it's in a few weeks, four weeks, six weeks. I don't want to overcommit it on under deliver, but we're working hard, And I'm so excited is so important. It's so important. We're working really hard on it. So I would say, I don't know if we got it out. If we got it out in May that would be very exciting but, but this is great
if we can upgrade our phrase to not days not months.
Technically, but yeah.
All right. Okay. That is super exciting, I feel like we're gonna hear.
Yeah, I'm really excited about that.
Okay, like two or three things that have come up from a few folks just more explanatory questions around trust and safety stuff that you know we don't have too long but I'd love for you to answer. Yeah, one just around the reporting pathway. So, what should I do if I see a room title that is offensive or hateful, for example, I can't seem to record it from outside the room, but only from a user's profile who's in the room.
Yeah, right now you can only report from inside the room by tapping on a user profile, or directly from the user profile so we used to have real level reporting was kind of the default and then we made it more specific by having it be user level reporting, and that's actually, that, that's much better. Because, like, at the end of the day if there is a violation of the terms of service, it has to be passed to effect, or be driven by a user rather than by by a rule, right, and so that's how you do it today. We, we do have a design for a new model that also allows you to report it. At the room level from outside. But in the meantime, if you see a title that is problematic, like, please report it. If you're not sure which person to report because you got into the room late, it would be the person in the upper left, who's the mod, who is usually the room creator, less room creator has left, and we can always check on the backend to confirm that stuff so you won't have you won't falsely accuse someone. If you do that, and we will conduct a swift investigation and take action as needed.
yeah excited about having the ability to report from all the different sources and screens, hopefully, yeah
caution around non audio, I guess like recording and transcriptions. We cannot record sessions and post elsewhere without explicitly stating the session is recording the title, however, can you write blogs and recaps about the discussions and could that include quotes or does it need to be paraphrased to comply with your guidelines.
Yeah so this goes back to the whole creator first like decision framework and our whole philosophy here is that if you do a show and you want to record it, and you want to go make a podcast out of it or something else that's great like you should do that and we support you and it's your content and you should do whatever you want with it which make that really easy. But if you're doing a show you're doing a conversation and you don't want people to record it, then they should not be able to record it, and they should not be able to post it anywhere. And so, that is, that is how we think about it, and everything that we do on the product front flows from that. And so, the way you know. So with that in mind, it's sort of like well, if people want you to do these things you should be able to do them and if the Creator does not want you then not want you to do it, then we should build the right features and tools to allow them to communicate it, and to, to enforce it. So, go to the community guidelines to get details on how we think about this at the top of every room where you can go to community to actually clubhouse, calm, it's a little page I couldn't see it the upper right. And the way it works today is that audio recordings in transcriptions are prohibited without the explicit consent of the speakers, saying that it's recorded the title is, it's a nice thing to do and it's a norm that has sort of emerged. So, but, but it's not explicitly required what is required is that you have the permission of all of the speakers. And with regards to other areas like recaps and paraphrasing. I think that we, if you read the letter of the community guidelines right now. I don't think it explicitly spells out all the details of what is okay when it's not okay. And so I think we should take that as an action item to get more specific guidance on that. And like I said we have had a policy, Jess who's starting tomorrow, and I'm so excited about that and I already shot her a note to, to see if we can get better guidance on that this week so we can we can have more clarity on that for people. Next week, but really the spirit of it will be. If the person wanted the talk to be to the public and wanted people to know about it and want people to share and want people to talk about it, and then like gravy one enable that. And if they don't want to be that way then we want to help protect them from that so that's kind of how we think about it.
Okay, one more quick one. Unfortunately, we're facing some cases insider community where people are blocking and sending reports so just because the other users are competitors, in some sense, is there any chance to get more protections against this.
Yeah, so, so intentional or like malicious false reporting is against the rule sets violation, and it results in warning suspension or removal, based on the case. We're actually doing some work this week to look at the user reporting flow with, with a, with a bit of a, you know, deep with a closer eye. So we want to make it easier to for people to know how to report to submit reports to do it really quickly without having to scroll, without having to type too much to help ensure that people are providing higher quality reports, and we're building out internal tooling right now to better detect any false or inappropriate use of the reporting feature, including false reporting, and unlike if you know someone is, is, you know, weaponizing that or doing it with ill intention, we want to be able to detect that and to take action on the person who is doing the false reporting. So I guess the short answer is, yep. It is definitely something that we've thought about and it's something we're actively working on this week, and any feedback that you have or details or or details you can provide to help us understand what's happening to you if you're experiencing this are really really helpful in informing that product work, so please just shoot us a note if that is happening, and we'll make sure we fix it.
Okay. We're two minutes over, but I have one more question.
One more question. Let's
do to came in that I thought would be nice and call back to some of the stuff we discussed around creators already so many conversations and shows being hosted each day in lots of different topics. For example, music beauty,
lots of shows on news recently, is it too late to start a new series and some of the established areas, should we be looking at new categories instead. And I guess related, do we have to do daily programs in order for the show to get reach.
Oh, man, too early or too late I mean, no it's not too late, he kidding me No, I read, I appreciate the question, but absolutely not like, if you think about. There are billions of people in the world. And if you think about every, every, I mean, 1000s and 1000s and 1000s of topics that people are deeply passionate about. You can have so many different takes on any one topic in so many new formats that haven't been invented yet. And when, when people come to a show when, when they come to a conversation, they're coming because of you. Because they like your specific take on it. In the like the way that that you bring people together, right, they think that you're funny they think you're smart, they think you have great expertise like they're coming because of you. So, absolutely not. It is not too late, like when I think about the format's like it. I mean, they're like, they talked about a couple of them I have seen a lot more news lately which I love and I think that's fantastic but like, you know, I like daytime group talk shows and like in like singing contests and talk shows with studio audiences and game shows and more new shows and language learning and night type storytelling for kids and advice shows and open bites and comedy shows and celebrity news shows and, you know 24 hour news shows we haven't seen one of those yet really and like, like stations, you know, And that's not even getting into verticals like med like people are running like meditation sessions and writing songs live and and podcasters are doing after shows for their podcasts and look at sports like pregame that engaged in postgame shows and like I love the idea of people that post things regularly like journalists coming in to discuss their posts. I was emailing with someone yesterday about doing their earnings call, the clubhouse we're emailing with this company about doing their company town halls or we were talking with the mayoral candidate, about how, how he could use clubhouse to do like actual town halls and. And we've seen like cat breed on authors and doing book tours here and in like law firms and venture firms giving legal advice and I mean neighborhoods and like conferences doing things on clubhouse and there's just so much, so much that you could do. So I think, even if it's a category, like I think the beauty of news like, if it is a category. Think about how many. Think about how many like YouTube creators, there are now many websites there are now many like, you know, the internet is a broad and beautiful thing in the world as an even broader and beautiful thing and absolutely, absolutely not too late for any of this stuff. And we're here to support, so I would say, You do not need to look at a new category just do something that you love do something you're passionate about, and let us help you think through formats. If you're interested in applying to be accelerator program, because you really want to invest deeply, like you mentioned, like the question was, does it have to be a daily program, no it doesn't have to be a daily program, But I do think daily programs are great because they, they help people. They build these relationships right people, people develop the, you know this, you know, people will come back every day they'll come back every morning, every evening, they'll get to know you, just like you would a morning news show that you put on when you're driving to work or a late night talk show when you're waiting at the end of the day, or something that you listen to during lunch or in your commute to work or your commute back from work or at the gym. Like, I think that those are good but I also think like weekly shows that are, that take more work that are higher production that where you really want to invest in doing once a week, that's fine too. As long as people know when to come back, and it's a regular recurring thing, I think you're going to be much more successful because people know when it's happening, they build it into their routine they build it into their calendar. So, yeah, I could talk about for a long time but the short answer is no, it's not too late. You should do it on whatever topic you're excited about you should think about new formats that are that are native to clubhouse, you should try and do it. If you're serious about building an audience. Look for the features that we're going to be launching for you soon. To help you bring in an external audience to help you monetize this stuff to help you reach people in Android. And just, we want to be here to support you so. No, it's not too late. I'm so excited people ask that question, it's blown my mind to see
the creativity that people have the things that they're doing every day. And I think we're only at a tiny tiny tiny fraction of, of where it's going. So, thank you for asking the question, and I can't wait to see what you create.
Heavy plus one of that
10 Oh, wait. What are you talking about you guys,
we actually get that question, you know like a fair number of times in different, different ways. So,
I mean, it is pretty interesting right like this idea of having growing from from like a single community of beta testers to those global network of many different communities, you have the hallway, I think most people don't realize that they're only seeing a tiny little slice of clubhouse, like at any point in time, there's 1000s and 1000s and 1000s of rooms happening all over the world, but you might only see 20 of them, right, because you're you're always just based on who you follow in the clubs that you're a part of. But but like while you're doing, like, they're, they're all of these people in all these different corners of clubhouse and that's growing every day that are deeply interested in whatever you're passionate about and our job is to help you find them and help them find you so, so it might seem like if you're not following new people in your, you know you're used to seeing a lot of the same shows and stuff in your hallway. It might seem like the world is small the world is actually quite big, in, in, in quickly getting bigger. And there are a lot of opportunities to reach new people, we just need to make that easier and easier for you
might drop on that
number. But yeah, we're diving. I thank you so much everyone for coming to town hall, as always, my mind is, it always just like, it's crazy to me that people are willing to spend a little bit of their weekends with us. We try in this thing. After an hour to make sure you can get out, enjoy the rest of your day, or the rest of your evening. If you're, if you're in, you know, other parts of the world. You know, clubhouses, it's all about the people and I've seen this every week and I don't think I'm ever going to stop saying, like it's intentionally a blank canvas filled with the paces, with the faces of amazing, wonderful creative people. And it's nothing without the community is everything with the community and Rowan, knew and my whole team and I are immensely grateful like I can't even believe that we get to spend our time building this thing. And we're here to make it better for you. And, and we'll be in rooms, all the time. Throughout the week, and taking your feedback on this stuff and other things. We've got new user orientation every Wednesday at six o'clock so if you're new to clubhouse. Six o'clock Pacific time every Wednesday. We do a full rundown of how the thing works and what, you know what the main features are and what the norms are etiquette so, so if that's useful to you please come to that. Otherwise, we're here every Sunday at 9am Pacific for town hall, and I'm very excited to ship some good stuff this week, and to get that out to you as soon as we can and to keep going. I think the next the next month or two. It's going to be we're going to be shipping a lot of stuff, and it's going to be really fun. And I think the product will, the product will evolve quite a bit so can't wait to get that stuff out and can't wait to meet all the new people are joining. so thank you thank you thank you. Have a great rest of your day, or rest of your evening, and hope to talk with all of you again soon. Thanks, everyone. Thanks. Thanks. Maya.