The What, When, And How Behind Using A Knowledge Management System

3:56PM Jul 10, 2023

Speakers:

Shannon Tipton

Kathy

Katie

Schneay

Laura

Ron

Don

Jason

Renee

Nathan

Stella

Keywords:

teams

people

knowledge management system

lms

information

sharepoint

knowledge

onenote

files

organization

document

link

find

share

channel

learning management system

access

resources

work

system

We will and we've all said hello and welcome and chimed in with where we're tuning in from. And of course Stella is I think that far this from Columbus, and then we have Monica from Guatemala City. And then we che Shinae. I'm sorry if I mispronounced it for Ottowa. That's fabulous. Well welcome everybody well being that the pleasant trees have been needed, and everybody has had their warm welcome. Let's go ahead and jump right on in. Now, just out of curiosity in the chat. Let me know if you are part of our chat, the last the last time where we talked about knowledge, sharing stories, etc. So let's just see if we got going on, we got a few notes, we got a few yeses. And we have a really large group Shannon, too. So we'd be a lot more nose. Now nice to hear. The first time I've seen two pages of people. Well, well, how about that? Yes. Very nice. Very nice indeed. And typically, what happens is we get a lot of people who sign up, and then we get about half that show up. Isn't the other half listen to the recording. So it's really glad that I'm really happy to see everybody in person today. So that's really nice. But I see here, people are on you're on vacation last week, Nathan. Well, congratulations. Yeah, you and you had a long weekend. So that's the way to do that. All right. So when it comes to knowledge management itself, part of knowledge management, is sharing the story, or, or rather, getting the story and getting the information that we need in order to facilitate communications across the organization. To keep Policies Procedures updated, to keep the culture together, within an organization, because a culture leans into it stories and good organization does, then the question becomes, now that we have these stories, now that we have these informations, and processes. Wow, what? What do we do with all of this information? Right, so let's, let's talk about that. And what I'd like to do is, get your ideas, the things that you are doing, in order to curate, store, share the information that you've gathered. And I think one other important note that I'd like to make here is that when it comes to knowledge management tools there, there are many, there are low tech options, there are high tech options. And so I don't want you to get too hung up on Oh, my gosh, we've got to spend all of this money on a knowledge management system. Right, which is easy to do. But you don't have to. So what are some of those alternatives as well, which is what I which is what I like to get into and discuss with everybody today. So like to pick this conversation off for me? How are you storing curating, sharing information within your organization?

Shannon, can I

I'll jump in here. And I don't, we really don't use any tool. So I kind of want to share this from from problem perspective that that I have, so that maybe that somebody who has the tools either share their tools or share how they overcome this, I work in an association and are our members, our companies. So it's kind of hard for us to put information in one place, we have some things that are in our LMS. And sometimes documents are housed within courses. And I'd love to hear ideas of of these tools to maybe see how, how information can be accessible, not within a company. But between companies, I guess as is a is a good way to put it. And I don't know if those kinds of systems exist, but that's how my knowledge management or, you know, the sharing of knowledge is something that I'm interested in hearing about too.

Mm hmm. Well, thank you for that. Kathy. I appreciate you putting yourself out there. And they're all are tools that can help you share information even across associations, franchises, you know, outside complaint external components? So certainly, and I see a lot of SharePoint popping up in the chat, and some teams. So what I'd like to know is somebody who typed in SharePoint. What if you would come on Mike, you don't have to come on video if you don't want to. But if you can come on Mike, and share with us how you're using SharePoint. So you can go ahead and raise your hand, or just come on off. Okay, Katie, thank you.

Yeah, so we use SharePoint as definitely a major hub for knowledge. So we have essentially our employee Knowledge Center. And that's where we have a lot of information related to HR talent management, talent development. We also had another team member who created a process hub on SharePoint and then tagged things so people can search for a certain type of resource. And if it's, she did a really great job tagging, essentially, depending on what type of resource they're looking for, and making sure that each resource we have is tagged, based off of that, that was the major labor of love to do that. But that was really great. And then one thing we're actually doing I know, I think John had mentioned teams as well as a way of sharing knowledge, we are moving with LMS 365. So the Microsoft LMS. And one of the reasons you're interested in that is because of all the integrations with the Microsoft suite, and also the LMS system. And so there are a lot of ways to also store knowledge and have knowledge within teams. And I'm particularly interested in that for our onboarding sessions, being able to tell when people start on their first day, they'll have their will schedule on teams that connects to our calendar, it's also connected to SharePoint. So where they can go to the resources. So really looking at that holistic view of how can we connect everything in Microsoft, so it's not just in one area, but really more of a cool experience.

I'd love that. And 365 LMS 365 out of Microsoft is a sleeper product, that's for sure. And I think if Microsoft made more of an effort to market that people would be completely all in you got X API that links up with it, you have all sorts of goodies that go with LMS 365. And the the capability to share knowledge across the organization certainly becomes easier because everybody's hooked in to the same place. So maybe in the future, Katie, I would love to get more of your experiences with that. I think that's that's really awesome. Now what I what I'd like to know now is somebody who's also using SharePoint, but using it in a different way than what Katie is, is doing. So anyone would like to volunteer? Excuse me, all of you. SharePoint users. Who else would like to volunteer how you're using it? Shinae I see you. You said pi SharePoint primarily. So maybe you can share how you're using it. i Yeah. Can you everyone hear me? Okay. I sure can. Okay, yeah.

So honestly, it's basically just a glorified folder system for us at the moment. So we are a relatively small organization are only 25 people. And in that our learning and development team is nine to 10, depending on the day in year. So there's no real rhyme or reason in our knowledge management system. And I say that with the most quotation marks of all quotation marks. So I'm looking forward to learning more about how to do it in a more formal way.

Well, and I think you've hit on the truth of it, is that even with tools like SharePoint, which would be great. Some of them are just used at their own at their basics, right at their basic setup. Sometimes that works for organizations. If you're smaller, that could work, but it's not really sustainable. Right? So you need some sort of methodology in order to or process in order to take it to the next level. Although it sounds like you guys are set up for success. At least you've got folders, right? Some people just dump information in there. And they're, they're really not paying attention to folders or tagging or any of those other good things that help organize knowledge. Now I see here, Laura, I'm going to call you out Laura, wherever you may be on my board. You also mentioned SharePoint, are you using this in any Different way.

Yeah, I hope you can hear me. Okay. Okay, I was having problems to sort of similar to the previous person who responded, We just use it a little bit more robustly than a folder system. But I know that we're not really making fantastic use out of it. And I'm also looking forward to, you know, getting some tips from this call. But one thing that I would just mention that it is a particular issue that we're looking to resolve is, we do a lot of work with, obviously, the department that I'm in, but, you know, kind of sharing across departments and sharing with external parties is always a concern. And I think that's highly relevant to, you know, if you're training people that are not in your own department, how do you then, you know, make the information that you're referencing available?

I think the first thing, when we think about knowledge management is how are we communicating? You know, if people do not know that the information exists, then it doesn't really matter how well it's organized. You know, so I think a lot of times when we talk about knowledge management, we really don't link that up to communication management. And what you're talking about there, Laura, I think, is also and also part of some of the conversations that I'm seeing in the chat, is how do we first get people in? And then think about? How, how do they then find the information, because some of you may be using your learning management system as a quasi knowledge management system. Right, and a lot of LMS is really aren't set up for that or aren't set up for that? Well, you know, so you've got a place where maybe you've got you create your course, on your learning management system. And within that course, you put all of the assets. Right. And so then what that means is that the person has to log into the course, in order to get the assets, which I don't know a lot of people want to do that, you know, or, or we make them take the course over again, so that they can access the resources. And we don't do that from any purposeful way, that's just happens to be how it's set up. You know, so that's also a fail. And now how can we then think beyond that? So if you're currently using a learning management system, can you how can you buddy that up. So I saw don don Becker, I don't know Don Becker. And Don Becker is definitely is going to be hosting our next learn something new session, which is next week on gamification. So hopefully, you all signed up for that. So Ron, I saw your comment in there about using themes. Now, is it possible then, that we can take the paradigm that we're currently working in where people are using their learning management system as their knowledge management system? And maybe couple that or augment that with the use of teams?

Oh, I think so. Absolutely. Because really, the especially with a lot of the the updates that has gone through teams, I'd say even over the last year, for those of you that aren't too familiar with it, and and I can't remember who was earlier, I think Katie was you that was you're getting ready to transition on Microsoft 365 Because of teams and, and I think you're gonna really find that it's a very, very robust tool. When I own my own business, I did that. I utilized I utilize teams, I was actually traveling even farther into the Wayback Machine. It was a it was a one of the beta testers actually. But so many of the new features that have come up allows you to create private channels, which is how I can utilize that while communicating with clients. And so that way, that conversation can only be seen by the people that I specifically invite to that, to that to that channel. Now there can be intra team, inter department in your organization. Or if I'm dealing with an external partner that I can create. It's called a shared channel that can be shared between organizations where they only see that channel inside that one team. So a lot of the a lot of the Oh well, I want to invite them in so they can so we can share these resources, but I don't want them seeing all these other things. That those concerns can go away and then so To be able to utilize teams, you create this really this file structure that mirrors the way you have an alerting management system. So kind of tying it back to what Shannon was talking about. You see, I've got a course on leadership development course A, you have that corresponding folder, in teams in a channel called Leadership development's, you have that folder at the end have those those resources there. So that way, the hierarchy matches what you see in the LMS. So it's not a matter of oh, it's, it's, I have to find it this way in one side, but this way, in a different way, the hierarchy matches and then so you have those additional resources, they don't have to go back into the course and take it two, three times to pull the pull what they need, or pull the job aid that you created, or whatever else is there. So that's, that's, that's one of the ways that we utilize it. But definitely like with the show channels on the private channels has been a really big benefit for that collaborative work while still keeping whatever it needs to be kind of private to only those those parties that are involved in the conversation.

Thank you for that. And also, I would add that key the team structure is for those of you who use Slack, right? So team structure, Slack structure, it can be set up in that, in that same way, I love the idea of having corresponding channels, you know, so if you've got all of your leadership development courses, you can tell them go here, right, go here to find this information. You can also have a channel that's dedicated to you know, leadership development, downloads, or resources. And then another one for leadership development, video, audio, you know, for them to receive those tips. You know, is, so what I would encourage you to think about is, and I'll leave it to you guys to correct me if I'm wrong. But what I would think about is, how do you personally search for information? So when you have a question for the universe, typically, we all go to Google first, right? And then we type in a question and we see what pops up. But generally, thinking about how we search for knowledge in life is how we're going to search for knowledge in the workplace. And so then, again, it is I liked that, Don, it is about being intentional about how you are creating these assets, like Katie said, so I love like Katie said about are we created the right tags, keywords, etc. And if your system can support hash tagging even better, right, because then people can search through a hashtag to find it. So think about how you search for information in life, and then see whether or not your system can mimic that. And if it can't, is there a system out there that can? Right? So let's see what what have we got here? Excuse me. So a question on teams. Is this in lieu of SharePoint? Or in addition to? That's a good question, Don, what are your thoughts?

Right. Oh, sorry about that. My son just woke up. And I'll say hi to him.

All right.

So

really, we've completely abandoned the SharePoint, because really what teams is is teams is just a very pretty, pretty, pretty display. With SharePoint, it's built in on the back. So it's really it's redundant to do both. So yes, utilize just utilize teams and it's going to already be stored, you can you can create the SharePoint links. And within teams, you can actually, you know, click and say open up in SharePoint. So it will actually open up in SharePoint, because really, the foundation of teams is built in SharePoint. So I don't do double the work. Work smarter, not harder. And as I said,

you can also edit anything that's in your team's folder structure in SharePoint exists. So me rather than clicking through all the different channels and trying to find the right ones, I just go right into my browser, go to that SharePoint page for that team's channel. And upload documents, change things. And then you also have two different experiences for people. You can have much more visual browser based experience or, you know, the team's channel experience, but it's all the same information.

Well, that's interesting. Tell me more. So what do you mean by browser experience versus team's experience?

And I share my screen and show you where you can. I'm not going to show anything that's proprietary because it's just my group. So

I know we might find out some deep dark secrets about JSON.

Yeah, I don't think so that I have a right word file structure. Let me get that over here

the screen. So this is the team's channel for my training and development team. Okay, so just, this is just the the file section. And so here's just, you know, all the files that we have for what we work on, and where we share information. But we also this other way here. But then we also have this the SharePoint vision of it, where you can add conditional thing. So I still have my documents that are what you saw on the previous item, that are all right there. But I can add additional things to it. Like we have an issue tracker that we added to it. You can add additional pages. So it adds really a just a more visual thing. And you can add additional add stuff like I've got some quick links and stuff in the local time.

Hmm. I see. So then a person has a choice. So it's like, I want to look at all of this content on teams, or I want to look at all of this content on SharePoint. Absolutely. And they're set up the hierarchy is set up the same, it has to be right because they cross pollinate.

Yeah. So I can drag anything I want into teams to add it to teams and It up loads onto the pads SharePoint page as well, because it's, as Don said, it's just mirroring each other. It's just how much experience you want

to have. And I think one of the big, the big enhances, or the big bonuses of, of the team's experience versus the SharePoint experience is the opportunity for collaborative conversation. Yeah.

So that that's how does that work? Talk to me about how that works?

Well, sure. So and I'm sure you just say you can kind of, you can kind of build on that as well, as well. But like when you're when you're within teams, you can actually inside those channels, there's different posts, so you can make a post and then you can specifically tag staggered different people, and include a file attachments in those conversations. So that way, you can talk about whatever the document is that you have pulled up, you know, whatever, whatever file that you're that you have there, you can discuss it collaboratively in real time, you know, it could be or it could be, you know, a updated the, the files can also be updated in real time as you're working together getting to be saying it's like, oh, well, I'm where I'm editing this part right here, you edit this part right here, hey, what do you think about about this, this thing? So it really eliminates the use of the old comments feature that's inside of the Microsoft Office Suite? Because if you have the files that are that are housed directly in teams, then those those collaborative conversations are happening, you know,

within those channels.

And that's how we look for information in life, isn't it? Yeah. Right. So if you're on Facebook, or Instagram, or Twitter, or threads, wherever you are at, when you are looking for information, you're either looking, you know, for the person, you're looking for the hashtag, you're looking for the attachment, you're looking for the image, right in an eye, and this can all work in the same way. So therefore, what we're doing is that we're connecting people to knowledge, in a less disruptive way, in a less frustrating way, in a way that they are used to. Right. So I think that's the important part to take away out of the conversation here between Jason and Dawn, which, by the way, I'm loving, I can just kind of sit back and let you guys do the talk. So that I like it when that happens. All right. And so it's Can you add someone to a team's channel based on a link that you share? Or does it have to be by an email address? This is from Kathy. Kathy, do you want to elaborate on that question?

Yeah, it leaves

teams all the time, but that it's just within our organization. So I'm familiar with teams, but not through the expansion of the file sharing. And I think it's interesting. I didn't realize that SharePoint was the back end of teams. But as I click into teams, I see our SharePoint files. I'm like, hello, light bulb went on. But I'll learn something new today. I know Hello, but so if I hit somebody The external organization that I wanted to come in to a team's channel that I create, do they? Do I have to specifically add them and invite them in via, you know, an email? Or can I say, Hey, here's our team's channel, here's a link to add, and share it with the specific people that I want. And kind of have them come in that way. So I'm just curious how people get added?

So that's a great question. The only way that I've ever added people is I add them via email to the overall team. And then once they're added to that team, and teams get to see that five times fast, once I add them to the team in teams, then I let's do, I then add them to that private channel. So that way they have access, the only downside is if you have nonprofit channels that are listed in so that team, they would be able to see that. So, you know, I generally, I generally have, you know, each channel is either private or shared within that team that I that is dealing with external clients. So so that way, you know, even when I add them in, they're gonna see nothing but the general channel, which really has nothing and the and their specific channel, but the only way that I've ever added people is via is via their email. Jason, have you had any luck sending out like a like a ShareLink?

No, I'd same same thing always add people in most of ours is all internal. So this just comes off of Active Directory.

Thank you, have you I hope that's helpful. And I you know, what, as I'm scrolling through the chat here, and there's a lot of conversation happening in the chat. And first off, thanks, Leslie, for posting the link the YouTube link for Microsoft's LMS 365. Thank you for that. So you can go back and find that when you get the resources for this call. But I'd like to go back to Renee. So Renee, you had mentioned something about OneNote and using OneNote, in conjunction with teams or the calendar function, etc. So do you want to elaborate a little bit on how you're using OneNote? Yeah,

I will use OneNote to like, make our notes for agendas and sort of things that don't really elevate themselves to actual documents, but are just reminders, the things we want to bring up into meetings. And you can put, there's a plus sign at the top of the browser or at the top of teams, where you can add a OneNote.

Notebook.

So you can do that. And there's, we there's literally hundreds of add ins that you can do different things. Of course, it has to be enabled by your it. But there's all kinds of things in there that you can add. But I think OneNote is one of the more

useful ones.

So I don't know, that's really the only one I use?

Well, I think that that's perfect. Because OneNote, do you use OneNote as a collaborative tool as well? Yes. Right. So then what you've got in OneNote, is you've got different people, sharing ideas, or what have you. And if you attach that to a certain channel, then you have magic.

You do and and the reason we ended up doing that is because I had all kinds of notes and history and, and just reminders in my OneNote folder, and then we added a new person to the team. So rather than trying to recreate that we just added into the one note so he could go find things.

There you go. Yeah, and that's how knowledge management works.

And the great thing, the great thing again, just like what I showed how that person wants to experience it, so you can either do OneNote within teams, or open up your OneNote on your desktop and add it to whatever you know, to your display. So you can see all the different folder, binders, whatever they're called notebooks that you have access to.

And for me that asks Don, but I think that question is actually for Jason. What app did you use for your tracker?

The LMS issue tracker. I built that myself.

I'll see. There you go. So you guys, everybody just rush to your emails and then just message Jason and find out or on LinkedIn. Find Jason. There you go, Jason. You'll keep you busy. It's not a hard one to do again. All right. But I think that see this is exactly what knowledge management is all about. is having the one source of truth, wherever that may be. And so that one sources, one source of truth is where people know. And even some user generated content, right, so we talked about OneNote, or adding the OneNote file, which you can do also in Slack, by the way. So for those of you who use Slack rather than teams, Slack has the bookmarking feature, where you can put stuff at the very top of a channel. And so that can be a link, that could be a mural board, it could be a OneNote file, it could be a whole bunch of other things, it could be a Google Doc. So you can add those bookmarks, they call them bookmarks at the top of your Slack channel, same sort of thing, you know, where you are allowing people to find the information that is most important to that channel at that moment in time, because you can always change them in and out. Same thing for teams. So this is what I mean is that you don't need to have fancy dancy tools like notion, you know, or even Asana could act as a knowledge management sort of repository, you don't have to have those high techy type of tools, you can take what you have in your organization, and make that work for you. Now, I saw something in here. So quit your day job, Shannon. Let's see someone here. And I've lost it, but somebody here was working on a library. That was that

somebody was working on libraries. Oh, you're gonna make me search for you. I'll find you. I know where you live off. That was Nathan. Nathan. Thank you, Jason. Well, Nathan, if you're able to speak about that, I'd love to hear more about what your what you're trying to accomplish. How you're going about it? Yeah,

I'm sure. And I apologize. I did step away for a moment. So that's the right time, right? Yeah, exactly. Right there. At any rate, you owe me a pair of underwear. But anyway. At any rate, um, no. So I apologize. Yes, what I'm working on with my company, with the projects and everything, we have so many different vehicles for delivery, we have our elearning, that goes on the LMS. And then we also have the storage files that we work with that need to be stored separately and in a different location, we have the knowledge base that is access through the customer resource management software, where most of our employees access our knowledge via that point that exists both on the software and in the files that the designers access as well, right. And then you start to see those that siloing start to exist across different, you know, subdivisions of the Google Drive. And so just all of that content, keeping track of all of it is a real challenge maintaining, you know, just exactly what is where and all of that. So that's the largest challenge that I face.

What's the goal? What are you trying to achieve?

Ideally, to be able to track and easily update everything that we're working on rapidly and quickly.

So is it just you or is it a team of people?

Oh, it's it's a team of people. It's a it's a team of multiple people and a knowledge base of you know, hundreds of files spread across six continents. So

Wow. Okay. And so, what you want to do is you want to make those libraries more sensible.

They even Yeah, to have them consolidated even or, you know, synchronized, right? For example, if we have so, for example, we'll have files that are stored in the drive or whatever, but the it, they will then lead the learners to the LMS to access the files, right? And then if there are any changes to that LMS file that's on a completely separate system, you have to make sure it all lines up and everything like that. So that's that's the first thing I'm thinking.

Right. Right. And I I don't think that the challenge that you're facing, Nathan is uncommon, small or large is that we find that we have a lot of disparate information within a lot of groups, a lot of redundancy, right. So you've got information on Salesforce, you got information on your LMS you got information on your SharePoint, so you have a lot of redundancies there. And so I think part of any good knowledge management system or process is about setting up the flow. Right? It's okay, here's here's how information comes in. This is how it gets filed. This is how we tag it. This is how we hashtag it. This is who's responsible for it. And then it goes into a particular place. Does that sound? I'll ask the group everybody here. I mean, does that sound like a logical first step?

Yeah, so Shinae? Yes, it feels like we're a bunch of islands. Everyone has their own system, right? And so I'm looking for suggestions here from from you guys. If you have an organization that is a bunch of islands, how do we go about building some cohesiveness? How do we build bridges to each of those islands? What are your thoughts? So

I don't know how well it's working. But one of the things that we do is we have defined what goes on teams, and what goes on Spark and spark is our learning management or learning or knowledge management system. And it has social media functions on it. But you can store documents and videos and that sort of thing there. And then the biggest thing you have to do is cross link things. So if you've got something that you need to access, and it lands on Spark, you need a link to it. But you can also link back to teams if you need to. And I do that management system as well, you went back to it.

Right, it links back to the one source of truth, right? Yes, exactly. wherever that may be out of curiosity.

Excuse me, frog in my throat. Out of curiosity, what? What makes what makes it what makes a piece of information go on Spark versus teams.

So if you're

working on a document, and it's an in progress kind of document, it goes on teams, with your team of group that you're collaborating with. But if it's a historical piece of information that we want to have access to, it goes on Spark. So for instance, I have weekly seminars that get recorded, and those videos all go on Spark. But the PowerPoints and the well, we have another place to storm, but the PowerPoints and all the details about that video goes somewhere else completely.

And then but it's hyperlinked back. So if you've got a video, and maybe you have some show notes that go with that video, does it link that is actually all on Spark,

we put like the final version, and we don't actually give access to anyone to the intermediate versions, if that. Or even the raw video because I edit it before I post it. i Those are on my personal drives, they're not actually anywhere else. Okay.

So a deal. So what I'm trying to get to is if you had a video, let's say like this, you know, some sort of webinar or video, and you edit it, and the final version ends up on spark that somebody wants the slides.

We put the slides with the video.

Okay, that's what I'm trying to get you. So how does is it just another link? Is it a hyperlink was it,

it's it's organized, the document is actually there. So, for instance, what I might do if I have a course and I want to add the extra resource of this video, then I leaked from that course in my LMS to the spark where the video lives. And and so like, for instance, for compliance training, we have a place where you need to read the policy on harassment. And that document lives on Spark, but the training is in the LMS. And it's a link from the LMS to spark so that if the document changes, we don't have to do anything to update the course because it will get that change.

Right. Excellent. So I like this cross pollination, right and it all goes again, it all goes back to that wherever the one source of truth is, so you can have your learning management system then you can have knowledge that connects in a separate place. So people don't have to go back and through a whole course, you know, or 10,000 clicks through your learning management system in order to find something.

And then once they find it, they can bookmark it in their browser and always have access to it, you know, worse downloaded or whatever they want to do. But yeah, they can access it outside of the LMS.

I love it. I love it. And I think that this is important. You know, when we talk about the ease of being able to find things, as I said before, it's, you can have all this great, wonderful content, but if people can't find it, then it's just lost. You know, and I understand and stellar made mention of this earlier, is that it's a heavy lift. You know, especially if you've got a lot of content and not, and no one wants to take responsibility for organizing that content, right, Stella.

So the way that our system works, because it is a knowledge management system, is that the links are permanently so they don't change. The only time I've had them change is when we change knowledge management providers.

So they're permalinks. Okay. All right. Not smart. That's smart. All right. And so as we start to wind down almost at the top of the hour, these ideas were flying fast and furious. I love it. But I do want to get started. So Stella, what are your thoughts around this? So I know that you're talking about it being a little more difficult sometimes just to sort of harness in and take responsibility for this? You know, what are your thoughts now? You're on mute. There, you're no

one wants, wants to see the work, creating and creating links and interactive documents, it takes so much time to update everything. And then in our organization, no one deletes outdated information. Very often, we have 700 products. And sometimes the document should be available, but it has never been written No. And people are searching for it. And some people know it's not, it's not available, you know, there are some information that's just not available. So I make overviews, and I write down this document is not available, you know, and then I create interactive links. It's very, it's a Word document. And then I distributed as a PDF with these interactive links, only the most important documents, but this takes so much time, and you have to raise the awareness for this

updating. I agree.

I agree as well, my company, we have two people that's their job is to manage the knowledge that's in our knowledge management system. So it certainly takes dedicated resources.

Right, and I'm seeing the comments in the chat here, especially by Shinae. You know, where it is a job in of itself. And this is why thinking about the process becomes really important. Diving into the middle of this, and you've got a mess, right? And you're diving into the middle of this, then it's about high priority, then it's about high use high impact. And so what pieces of information are going to be of the highest impact to the people and to the organization here, and then what's it to use? Okay, this is a really important piece of information, but it's only used once a year performance management, for example. Okay, so is that high on my priority list for now? Maybe not. But if this is something that is important to the organization, but gets used all the time, then that deserves attention. So you think about four quadrants, right? Anything that lands in quadrant four, probably, you know, can be picked the approach like Stella did is like, I'm just going to put a little notation here saying that this is outdated and Bada bing, bada boom, that's it. And I'll get to it later. But the things that are really important than those, that's where we kind of want to start. And then we start with, Okay, what's the one source of truth? How do we get people there? What's the what's the tagging? What's the naming? What's the versioning protocol, you know, so you have to have these protocols in place, then you got to have your communication piece in place. We've got these protocols that we've set up the knowledge with, here's the communication that we sent out to the organization. This is how you find did, this is where it's located. This is why it's important to you, if you need anything else, this is where you go attitude, this a list, you know of information that you feel that you need, right. And so then you put a communication piece together. And then you start driving people in the right direction, you know, you let them know, these are the areas where it's collaborative, or where we want your opinion, or this is just for information only, etc, etc. Right? And so then it becomes this whole package. That said, now, we are also at the top of the hour. And it went super fast for me, probably because I was, you know, a little behind the eight ball, as it were today. You guys all got a head start on me. But I really enjoyed this conversation. Because even though it's not, it's not sexy, right? It's not the sexy conversation, it's still an important conversation to have, because this is the backbone of what we do. You know, it's about how are we connecting people with the information that's going to allow them to succeed in the job. Nobody comes to work to fail. So how are we setting them up for success, and this is part of that process. So thank you, everyone, for being with us today. Also, a special thank you to don don Becker. And once again, Don Becker next week on July the 12th, he is going to be hosting our game or not the game that is the question all about gamification, game mechanics, gaming theory. So if you are looking to make your E learning activities, more engaging, more fun, more connected to business goals, but really the idea of learning challenges, then you want to be with us next week. And I'm sure that you can go to the Learning rebels website under, learn something new, and you'll find it there. And then I'm sure that and we'll put a link in there for everybody. And there you go. And then also, the resources for today's call will be on the resources page on the website, we will be available for two weeks after that it's gone forever, well, not forever, unless you're part of the community. If you're part of the learning rebels community, then you have access to the resources forever and ever. That's our own source of truth. So thank you, everybody, for joining us. And those of you who are new, remember, this call happens every other week. So not next week. But the week after, we are going to have conversations about building communities, which I think works directly with what we're talking about here. When we talk about knowledge management. We talked about bringing knowledge together. We also talked about bringing communities together, communities of practice communities of excellence communities in general, in regards to your organization. So I look forward to seeing you all in two weeks. So hopefully you guys have a really great weekend on top of your long weekend that you've already had. So that I do appreciate everybody showing up for that right? You guys just have like a mega long weekend. And then you spend some time with me today. So I feel honored. Thank you. I hope you all have a great weekend.

Bye